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Kohl's Reviews

1.8 Rating 412 Reviews
17 %
of reviewers recommend Kohl's
1.8
Based on 412 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 65%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Kohl's 1 star review on 24th June 2025
Average Jane Mislead By Huge Company, Khol's
Kohl's 1 star review on 24th June 2025
Average Jane Mislead By Huge Company, Khol's
Kohl's 1 star review on 10th January 2025
Rebecca Myers
Kohl's 1 star review on 3rd February 2024
Mariya
Kohl's 1 star review on 3rd February 2024
Mariya
Kohl's 1 star review on 22nd December 2022
Anonymous
Kohl's 1 star review on 22nd December 2022
Anonymous
29
Anonymous
Anonymous  // 01/01/2019
Sales not marked, prices are extremely high today, zero sales on back to school. You kids shoes selection is terrible. No where for kids to sit to try on shoes had to sit on floor (not very sanitary) worse than sitting and touching a seat but instead made to touch nasty carpet. One line for entire store check out and no employees available for questions, understaffed!
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Posted 4 years ago
This is my first online shopping experience at Kohl's. I bought a pair of nike's for my daughter and sadly I received a USED pair of shoes with dirty soles. Disappointed in their quality control. I won't be shopping here again.
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Posted 5 years ago
Kohl's doesn't provide free shipping for online order returns. You have to pack the return yourself, write their address on the packae yourself, and go to the UPS store and PAY FOR THE SHIPPING RETURN yourself. Don't order online from Kohl's.
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Posted 5 years ago
Online ordering is easy but dealing with customer service took a lot of time. My problem has still not been resolved.
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Posted 6 years ago
Nothing improved
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Posted 8 years ago
Kohl's is rated 1.8 based on 412 reviews