At the Aurora, Illinois location, I had a negative experience with a very rude associate. When I was next in line, she told me rudely to go to the self-checkout. So I went to the self check out, and when I was there I had trouble with the machine. The same lady came by and acted like I was trying to steal something and being very rude and talking down to me. If she bad time to come by to be rude to me at the self-checkiut, she should’ve just rung me up at the desk to begin with. Worst experience ever at a Kohl’s store, please teach your associates to be treat customers with respect!!