Kohl's Reviews

Name: Kohl's
Rating: 1.79

1.8 Rating 358 Reviews

18 %

of reviewers recommend Kohl's

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Metrics

1.8

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my order cancelled twice. The second time was salt for the wound. I was expecting it to be delivered the day that I received an email that said it had been cancelled. This was almost a week after I ordered the item”

Helpful Report

Posted 1 year ago

“I placed an online order to be picked up at the store.. I have picked up the item and yet my checking account has a pending hold for twice the amount of the order. When I called customer service, I was told it will "EVENTUALLY" drop off. In the mean time, my money is on hold. NOT THE RIGHT WAY TO TREAT A CUSTONER!!+”

Helpful Report

Posted 1 year ago

“Seriously if I see one more kohls.com on YouTube I will actually throw up In the last year I have purchased at least five orders at Kohl's.Com. Upon receipt they were either too big too small or completely different than described basically they were sloppy ill-fitting and unprofessional”

Helpful Report

Posted 1 year ago

“I ordered a crib from kohls.com and made it about halfway through assembly and realized the headboard piece was cracked in two places (photos attached). Here are the two options I was provided by customer service: 1. Return the crib to a Kohl's store. The closest one is an hour and a half away. I would have to borrow a pickup from someone, load up this heavy crib, travel an hour and a half one way with an infant on $5/gal gas, and then return it to a store that doesn't carry cribs so I would be left without a crib for my baby. 2. Pick up. I could disassemble what I've already spent several hours assembling and try to make it all fit back just perfectly in the box with 300 pieces of styrofoam and all of the other packing material and hardware. It will be picked up by a mystery carrier at a mystery time which I will find out when they call me randomly whenever they are in the area next. So, I'd better be ready to haul this giant crib out to the curb at the exact moment that happens. Again, no replacement and I'm left without a crib for my baby. Here's what Kohl's is NOT willing to do: 1. They're not willing to reach out to the manufacturer. They cannot do that because they cannot place outbound calls. Makes sense. I have never heard of a company that is unable to contact their supplier regarding quality issues or freight damage. The good news is, I can certainly reach out to the manufacturer myself which is great since I've already called Kohl's multiple times and spoken to multiple people and I have tons of time to make more calls and talk to more people who can't offer solutions. 2. They're not willing to reach out to the carrier to file a claim for the damage. Once again...unbelievable. I also must express my disappointment at the fact that the CS rep escalated this situation to her supervisor, Valerie, and Valerie was supposed to call me back and I never received a call from Valerie. I had to call back again just so I could go through the whole process again with a different supervisor with no good outcome. I will never be purchasing anything from Kohl's again. Ever.”

Helpful Report

Posted 1 year ago

“Juno! Wash once and it is done. Their buyers need to be replaced. Also, If you order online hopefully you’ve order for something you have planned for weeks in the future. I rarely g t my items in less than 10 days. It takes so long that I forgot I purchased it.”

Helpful Report

Posted 1 year ago

“Don't ever buy anything on line you will never get it. The US a delivery service LSO. You can contact them and the lie constantly about delivery. Kolhs has turned into a complete loser!!!!”

Helpful Report

Posted 1 year ago

“No more drive up pick up. Instead some dumbbell cam up with this idea bot forgot the ATTENTION THIEVES sign. I won't be using this.”

Helpful Report

Posted 1 year ago

“If I could have selected ZERO STARS I would have! They don't deserve one. I order 3 pairs of the same shoes for the men in my wedding party, and only received 2 of them. No big deal, but I called to have the missing pair sent to me and was told they no longer have the size I need. So I asked to speak with a supervisor to find a way to get me what I ordered, and was told they would call me in half and hour....I waiting a week and never heard back. At which point I called them back AGAIN. I was finally able to reach a supervisor. They told me they had the shoes I order available in a different size. So I asked them to go ahead and send me a size up from what I order. They then told me they couldn't do that unless I signed up for a kohl's credit card.....so they messed up my order. Couldn't replace my order and couldn't even send me a different size....now I have to take time out my busy schedule to go to a store to get a refund on the one they didn't send and return the others, because their customer service line could literally do NOTHING to help me resolve the issue they caused.....what the heck is a custom service line for if not to resolve issues like this....I will never be shopping at kohl's again, and I will not recommend them to anyone!”

Helpful Report

Posted 1 year ago

“Kohl’s is the worst store in America ..nasty customer service in store and online ..predatory practices when it comes to fees they charge. I was charged a $40 late fee one month for a lte fee I didn’t have since my balance was zero and the following month they decided to make their late fee $95 more for the $40 fee..why would anyone pay that much for suck a cheap looking store and products? I won’t shop with them ever!”

Helpful Report

Posted 1 year ago

“I visit the Morris plains store recently and tried to order a pair of mens adidas slides. It was an awful experience and no one but the store manager (Rose) was helpful or even willing to help. I tried many times to do it on my own at Kohls.com but there was an issue. Rose went above and beyond and stayed with us until it was resolved. You need more employees like her that truly want to help the customer!”

Helpful Report

Posted 1 year ago

“Horrible shipping! Have waited a week and items haven't even been shipped. I will never do business with Kohls again.”

Helpful Report

Posted 1 year ago

“customer service what the point of having it they all are idiots. for over two months and approximately 7 different calls trying to resolve the issue received absolutely no help wanted to talk to the credit manager promised he/she would call never received a e-mail or phone call. This is called customer service I think NOT”

Helpful Report

Posted 2 years ago

“Terrible customer service, UPS delivered my package to CVS and they would not help me correct the situation. And they would not give me a refund because the package was at CVS.”

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Posted 2 years ago

“Your website is the absolute worst”

Helpful Report

Posted 2 years ago

“After spending half a afternoon finding the right size shorts, shoes, slippers, & shirts then stand in line (I have painful sciatica) only because Kohl's mailed me a 30%coupon as encouragement to shop. The coupon I was told isn't for anything from a manufacturer. Got nothing 30% off. Yet some things were marked clearance. Made me wonder how clearance is controlled by the almighty manufacture coupon police. Or does Kohl's bait & switch. Please don't get me telling you about the work boots I wanted and watched at $80 for weeks then coming on the weekend all work boot's are 50% off, suddenly the price changed to $160 that weekend.”

Helpful Report

Posted 2 years ago

“Won't let me sign in to my account. Tried resetting password 3 times. Tried making a new account. Click one button resets the whole form. F them . I'm done with them. Waste of time!!!!”

Helpful Report

Posted 2 years ago

“This store is incredibly ableist. No carts, crazy expensive kids clothes ($15 for a small short ON SALE and no branding on them to warrant a high cost). Then there are absolutely no plus sizes women work clothes. None. No seating inside the store other than the bathrooms. Fat and disabled are apparently lot welcome inside.”

Helpful Report

Posted 2 years ago

“I purchased a Sonoma bath towel set, Oeko-Tex. It is horrible. It is not absorbent and it changed colors after one wash. Do not purchase these bath towels.”

Helpful Report

Posted 2 years ago

“Be careful! They charged me twice for the same item. I have disputed the charge and gotten nowhere. Very poor customer service.”

Helpful Report

Posted 2 years ago

“I went to the Depew store for a electric blanket, After looking around for about 15 minutes I couldn't find one.NO RESPONSE from anybody. I FINALLY talked to some girl that I thought worked there buy she didn't but was kind enough to look up blankets on her app. This store had none. So She looked up Orchard park store and they had one on sale; So I drove ALL THE WAY DOWN THERE.Went to look at blankets and couldn't find any electric ones, After about 15 minutes of looking I couldn't find it so I called the store from my phone to ask someone for help because I couldn't find anyone working there. THAT WAS A BIG JOKE. I called twice and NO ONE ANSWERED THE PHONE. Another 5 minutes went buy and I finally caught a guy walking by, he tried to help but after looking around all over we couldn't find it. Finally I asked for the manager, she finally came and I told her how dissapointed i was after driving all the way down there and they couldn't find it. That store was so messed up they had not marked where anything was and no one knew anything. So I left the store and ordered one from Amazon. I WIIL NEVER STEP INTO ANOTHER KOHL"S STORE EVER AGAIN, NO ONE KNOWS ANYTHING AND YOU CAN'T FIND ANYTHING AND YOU CAN'T FIND ANYBODY THAT WOEKS THERE. THAT STORE SUCKS !!!!!”

Helpful Report

Posted 2 years ago

Kohl's is rated 1.8 based on 358 reviews