Never, ever again will I order from kohls.com. Back in September I ordered a pair of sandals and they were too large. Since they were on sale, I ordered them in a smaller size and then returned the larger ones. I still have yet to see my refund. It is now the end of November and today I made my 3rd phone call to customer service. Again I've been promised the refund has been processed. We'll see. NEVER AGAIN!