“I was approved for a Kohl's credit card I went into use it and the prices were ridiculous. It was the opposite of you get what you pay for. You pay for what you don't get. The prices are astronomical for the items they're selling. I don't plan on using this credit card much at all, if at all!”
“I ordered a lot of things from Kohls online and when I went to track my order, it said there was an “exception” to 2 of my orders. When I called the customer service number for kohls all they told me was that maybe the person delivering my item could not find my address even though I have ordered from kohls many times before and I just had something delivered on the same day which was part of that order. The customer representative named Ana would not help me no matter how many times I requested to speak to a supervisor and just said that they would tell me the same thing that I would have to wait 30 days for a refund even though I just wanted my items and not a refund. I used my discounts and kohls cash and I wanted my items but she just said that I would have to wait 30 days and order them again and hopefully they would get to me. I have never felt so upset in my life by a representative. She said that everyone was too busy to talk to me. I asked her if a supervisor can call me back since she has my phone number and she just kept saying that they are too busy and that was it.”
“Terrible phone experience with customer service regarding a return. Long hold times and never answered my questions. Seemed like they were reading from a script. Never buying from Kohls again. Terrible experience”
“If you pay your bill online and the first is on the weekend and it posts on monday the second or third you get a $29 late fee, I called and was told that's our policy. Kohl's is stealing millions from their customers everytime the first falls on the weekend and they know it. Close your account.”
“Terrible terrible terrible for large online purchases. I bought a dining table that was packaged so badly that my table top was destroyed. Customer service was of little to no help and kept telling me to "return" this 120+ pound table as if that is easy for me. Then i wrote a bad review on the product page at Kohls and they rejected it. So obviously, that site is biased. I recommend buying things online at amazon instead of Kohls online. at least they keep their reviews honest. Will never be purchasing anything at Kohls ever again.”
“Kohls has changed. It does still have nice customer service . Shipping is great . The 10 colds cash having to wait to spend is not a deal. But the clothing has changed the style and the Quality is getting less and less”
“Kohl's card is stupid. Their customer services set up a lot of steps to verify your card. They send you a third-party link to verify. The address is so wired, you can't trust the link as it does not belong to kohl's. But if you want to close your card, they just spent 1 seconds. I opened a kohl's card but not used it. This is a whole story. I cann't believe in 21 century a company can set up a card for a customer who wants to use it for several challenges.”
“Your stores have no products like use to!! Jrs clothes are all sweats..no pants or dresses!! Use to could do 1 stop shopping for me an husband! Mens have no big size shirts like 3xxx. To make worse..no scooters for handicapped!!. Will Christmas shop somewhere else an friends agree. U dont need my money when so not handicapped accessible!!! Big mistake..an all started with putting those stupid makeup stores in an get rid of nice jewelry!!!
Will shop somewhere else as will my friends!!!😡”
“What the hell happened to your company. Went to store in Rockford IL and was so disappointed no shoes what so ever the close rack was so empty. Guess if you want to be a discount store or a close out store need to make that decision. Renting out center store to places that won't be visited isn't the right move. Just straight to the online business and it might work for you. Good luck I used to live your store. Maybe I just came at the change of season turnover will keep trying until I give up I guess.”
“Manager at the Miramar store does not help customers buts does whatever she can to prevent other from helping. The store applied the wrong coupon and when i went the next day with my coupon and receipt, they would not help me. Said, sorry coupon is expired today it was only good yesterday. It was their mistake and they would not correct it!”
“There was no prices on anything all of the workers had bad attitudes the store was a cluster. The person bagging our stuff was cutting her nails with a scissors and the things that did have a price we’re incorrect. What a mess.”
“I ordered a swimsuit for my vacation and was sent the wrong one twice!!!! Then they refused to send me the correct one. Instead a refund supposedly will be issued but could take 30 days! Thanks for leaving me naked on the beach assholes! Their quality and customer service has gone so far downhill since they opened, they should be closing soon. It’s a discount junk store now.”
“Why are all womens clothes frumpy at Kohls. You have so many sleeveless tops I would buy if they were just a little form fitting on the bottom. Your tops make us look bigger and they are usually boxy. All my friends, even older women have the same opinion about Kohls clothes. I cannot ever find anything but you are the only store in town.”
“I bought products at Kohl's that amounted to approximately $59. I received a statement and I paid it on time. They are claiming that it came late so they are charging me an additional $30 on a $59 charge. I think that is ridiculous. I choose not to shop there anymore. Dr Tom”
“THE MOST RIDICULOUS, NON HELPFUL AND MANNERLESS CUSTOMER SERVICE.
Even if the product is damaged and needs to be returned or the order was placed 2 hours back and is still not even shipped they cant book a return or cancel the orders. Worst is the unending hold and how ridiculously rude the staff is! Makes KOHLS A BIG NO NO”
“Had my order cancelled twice. The second time was salt for the wound. I was expecting it to be delivered the day that I received an email that said it had been cancelled. This was almost a week after I ordered the item”
“I placed an online order to be picked up at the store.. I have picked up the item and yet my checking account has a pending hold for twice the amount of the order. When I called customer service, I was told it will "EVENTUALLY" drop off. In the mean time, my money is on hold. NOT THE RIGHT WAY TO TREAT A CUSTONER!!+”
“Seriously if I see one more kohls.com on YouTube I will actually throw up
In the last year I have purchased at least five orders at Kohl's.Com.
Upon receipt they were either too big too small or completely different than described basically they were sloppy ill-fitting and unprofessional”
“I ordered a crib from kohls.com and made it about halfway through assembly and realized the headboard piece was cracked in two places (photos attached). Here are the two options I was provided by customer service: 1. Return the crib to a Kohl's store. The closest one is an hour and a half away. I would have to borrow a pickup from someone, load up this heavy crib, travel an hour and a half one way with an infant on $5/gal gas, and then return it to a store that doesn't carry cribs so I would be left without a crib for my baby. 2. Pick up. I could disassemble what I've already spent several hours assembling and try to make it all fit back just perfectly in the box with 300 pieces of styrofoam and all of the other packing material and hardware. It will be picked up by a mystery carrier at a mystery time which I will find out when they call me randomly whenever they are in the area next. So, I'd better be ready to haul this giant crib out to the curb at the exact moment that happens. Again, no replacement and I'm left without a crib for my baby. Here's what Kohl's is NOT willing to do: 1. They're not willing to reach out to the manufacturer. They cannot do that because they cannot place outbound calls. Makes sense. I have never heard of a company that is unable to contact their supplier regarding quality issues or freight damage. The good news is, I can certainly reach out to the manufacturer myself which is great since I've already called Kohl's multiple times and spoken to multiple people and I have tons of time to make more calls and talk to more people who can't offer solutions. 2. They're not willing to reach out to the carrier to file a claim for the damage. Once again...unbelievable. I also must express my disappointment at the fact that the CS rep escalated this situation to her supervisor, Valerie, and Valerie was supposed to call me back and I never received a call from Valerie. I had to call back again just so I could go through the whole process again with a different supervisor with no good outcome. I will never be purchasing anything from Kohl's again. Ever.”
