Kohl's Reviews

Name: Kohl's
Rating: 1.78

1.8 Rating 420 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

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Metrics

1.8

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"I ordered Christmas gifts for family and some foster kids that I am sponsoring for Christmas during the Cyber Monday sale. Kohl's split the order into 6 different boxes. The first box arrived today. In the box was a very, heavy cast-iron pot with 2 toys and a tween nail care set. The nail care set was crushed with its contents all over the bottom of the shipping box. Who packs a heavy item with fragile ones without putting the fragile ones in a separate box? I called Kohl's. The phone tree is ridiculous to get to a real person. The online chat option wasn't working either. I was told, \"you can go to the store IF they have one and exchange it (minimum of a 3 hours roundtrip drive to the nearest store in good weather and it is currently a blizzard so it would be 6 or more hours of traveling) or we can process a replacement but if you don't wait for the rest of the order we cannot help you with any other damaged items.\" I was told the rest of the order could take until Christmas to arrive. These are Christmas gifts with some of the items needing to be mailed from my end, which means there won't be enough time for them to make it for Christmas. This is NOT customer service! I paid for undamaged items, and I should not have to wait for the other 5 boxes to arrive to file a complaint for the damaged item(s). Their Kohl's Capitol One credit card also will NOT warranty items like a normal credit card does, so avoid this as well. Definitely, NOT a good experience, and I shudder at what I'll find with the rest of the order, since there is another cast-iron pan and fragile toys and jewelry still in transit. I will NOT be able to get a replacement in time to mail it for it to arrive for Christmas. The closest store is over 80 miles from my home! Gas is $3.49\/gallon. I get a maximum of 20 mph in good weather and far less when the top speed is 25-25 mph. So I will have to miss a day of work to return the item to the store (if they have one in stock, which may not be the case, the representative said there was only one left at that store) and pay for a tank of gas and risk my life on the treacherous roads, or NOT have a present for the tween foster child. For shame KOHLS!!!! Do better!!!!!!!!!!"

Kohl's 1 star review on 6th December 2025

Anonymous

Average Jane Mislead By Huge Company, Khol's

Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with Kohl's a long time. But don't like that you can't use coupons on everything!! I had a 40 er cent off today but could not use it on Jurassic Park power wheels That was a $350 dollar purchase!! Need to change exclusions on coupons!!! Why have coupons if you can't use them!!”

Helpful Report

Posted 3 years ago

“Kohl's website is the worse. It's hard to navigate...it tells you you have discounts but you can't use them...it tells you that you can pick your item up, but then says it's not available by the time you get ready to pay...and if you don't watch closely, you will pay before you notice the change...then it's too late, because once they get your payment, you can't change anything without going through days of waiting to fix your problem.”

Helpful Report

Posted 3 years ago

“When I got in line to check out there were 2 customers ahead of me. 15 minutes later there were STILL 2 people ahead of me. Checked out and gave the clerk my coupon code. She charged my card but never scanned the code. Asked her about it and said she didn't see it when it was right next to her hand on the counter. Asked to have it adjusted but evidently she couldn't do that. Waited for another 5 minutes and still no one to help her. Took the items and receipt to Customer Service. Asked to simply return all but one item as I was understandably angry. They returned them and I said I wanted the discount applied to the one item I was keeping. When they did that it adjusted the price on the returned items also so I was paying $10+ for things I didn't have!! Tried explaining it and got 3 blank stares and a rude response when I said just return the last item and I will leave and never come back.”

Helpful Report

Posted 3 years ago

“Kohl's as a company is HORRIBLE. I've had a Kohl's card for several years and never mis6a payment bc I am on autopay. I got a 30 day late on my credit so I called them and was escalated to a manager. She told me they had recently changed computer systems and It kicked a lot of people off of autopay and thet she would have it removed and took away my late fee. Now they refuse to take it off stating I should have paid more attention. REALLY? Then why offer autopay if I have to check every month to make sure Kohl's system works correctly? HORRIBLE COMPANY”

Helpful Report

Posted 3 years ago

“Purchased sale item, item was reduced in price within 8 days according to policy I was within 2 weeks or 14 days to qualify for the price adjustment, but the store would not honor the adjustment stated it was 7 days not 14 when I called customer service they agreed it was 2 weeks but could not help me. Suggested I return item according to the 180 day return policy. Very frustrating and time consuming.. Will return item and get my money back and go somewhere else.”

Helpful Report

Posted 3 years ago

“Trying to order from kohls online gives me a headache and high blood pressure! It goes all over the place and you can’t keep up with. I feel like I’ve ordered the only one thing several times. Won’t be online ordering anymore.”

Helpful Report

Posted 3 years ago

“First time I've ever ordered from Kohls.com and it will be the last time. I place an order on 10/29 and received an email on 10/30 stating the order had been completed and the estimated delivery was 11/3. This same message has NOT changed or been updated. Every single day I have been tracking the order and as it turns out a label had been created but the carrier has still not picked it up. The automated message stated the order had been shipped and completed. NOT! Spoke to a live agent (they must have their customer service call center overseas) and they were worthless. I asked where the order was shipping from (City? State? Country?) and they couldn't even give me that information. I told the customer service rep I wanted to cancel the order since it had not been shipped and was told I cannot do that until I receive the order. WHAT??? Mind you they've already charged my credit card which they SHOULD NOT DO until the item physically ships.”

Helpful Report

Posted 3 years ago

“I was approved for a Kohl's credit card I went into use it and the prices were ridiculous. It was the opposite of you get what you pay for. You pay for what you don't get. The prices are astronomical for the items they're selling. I don't plan on using this credit card much at all, if at all!”

Helpful Report

Posted 3 years ago

“I ordered a lot of things from Kohls online and when I went to track my order, it said there was an “exception” to 2 of my orders. When I called the customer service number for kohls all they told me was that maybe the person delivering my item could not find my address even though I have ordered from kohls many times before and I just had something delivered on the same day which was part of that order. The customer representative named Ana would not help me no matter how many times I requested to speak to a supervisor and just said that they would tell me the same thing that I would have to wait 30 days for a refund even though I just wanted my items and not a refund. I used my discounts and kohls cash and I wanted my items but she just said that I would have to wait 30 days and order them again and hopefully they would get to me. I have never felt so upset in my life by a representative. She said that everyone was too busy to talk to me. I asked her if a supervisor can call me back since she has my phone number and she just kept saying that they are too busy and that was it.”

Helpful Report

Posted 3 years ago

“Terrible phone experience with customer service regarding a return. Long hold times and never answered my questions. Seemed like they were reading from a script. Never buying from Kohls again. Terrible experience”

Helpful Report

Posted 3 years ago

“If you pay your bill online and the first is on the weekend and it posts on monday the second or third you get a $29 late fee, I called and was told that's our policy. Kohl's is stealing millions from their customers everytime the first falls on the weekend and they know it. Close your account.”

Helpful Report

Posted 3 years ago

“Terrible terrible terrible for large online purchases. I bought a dining table that was packaged so badly that my table top was destroyed. Customer service was of little to no help and kept telling me to "return" this 120+ pound table as if that is easy for me. Then i wrote a bad review on the product page at Kohls and they rejected it. So obviously, that site is biased. I recommend buying things online at amazon instead of Kohls online. at least they keep their reviews honest. Will never be purchasing anything at Kohls ever again.”

Helpful Report

Posted 3 years ago

“Send the wrong size clothes! Customer service people are rude and nasty! No help from them what so ever!!! Would not recommend them to anyone!!!!!!”

Helpful Report

Posted 3 years ago

“Kohls has changed. It does still have nice customer service . Shipping is great . The 10 colds cash having to wait to spend is not a deal. But the clothing has changed the style and the Quality is getting less and less”

Helpful Report

Posted 3 years ago

“Kohl's card is stupid. Their customer services set up a lot of steps to verify your card. They send you a third-party link to verify. The address is so wired, you can't trust the link as it does not belong to kohl's. But if you want to close your card, they just spent 1 seconds. I opened a kohl's card but not used it. This is a whole story. I cann't believe in 21 century a company can set up a card for a customer who wants to use it for several challenges.”

Helpful Report

Posted 3 years ago

“Your stores have no products like use to!! Jrs clothes are all sweats..no pants or dresses!! Use to could do 1 stop shopping for me an husband! Mens have no big size shirts like 3xxx. To make worse..no scooters for handicapped!!. Will Christmas shop somewhere else an friends agree. U dont need my money when so not handicapped accessible!!! Big mistake..an all started with putting those stupid makeup stores in an get rid of nice jewelry!!! Will shop somewhere else as will my friends!!!😡”

Helpful Report

Posted 3 years ago

“What the hell happened to your company. Went to store in Rockford IL and was so disappointed no shoes what so ever the close rack was so empty. Guess if you want to be a discount store or a close out store need to make that decision. Renting out center store to places that won't be visited isn't the right move. Just straight to the online business and it might work for you. Good luck I used to live your store. Maybe I just came at the change of season turnover will keep trying until I give up I guess.”

Helpful Report

Posted 3 years ago

“Manager at the Miramar store does not help customers buts does whatever she can to prevent other from helping. The store applied the wrong coupon and when i went the next day with my coupon and receipt, they would not help me. Said, sorry coupon is expired today it was only good yesterday. It was their mistake and they would not correct it!”

Helpful Report

Posted 3 years ago

“There was no prices on anything all of the workers had bad attitudes the store was a cluster. The person bagging our stuff was cutting her nails with a scissors and the things that did have a price we’re incorrect. What a mess.”

Helpful Report

Posted 3 years ago

“I ordered a swimsuit for my vacation and was sent the wrong one twice!!!! Then they refused to send me the correct one. Instead a refund supposedly will be issued but could take 30 days! Thanks for leaving me naked on the beach assholes! Their quality and customer service has gone so far downhill since they opened, they should be closing soon. It’s a discount junk store now.”

Helpful Report

Posted 3 years ago

Kohl's is rated 1.8 based on 420 reviews