First time I've ever ordered from Kohls.com and it will be the last time. I place an order on 10/29 and received an email on 10/30 stating the order had been completed and the estimated delivery was 11/3. This same message has NOT changed or been updated. Every single day I have been tracking the order and as it turns out a label had been created but the carrier has still not picked it up. The automated message stated the order had been shipped and completed. NOT! Spoke to a live agent (they must have their customer service call center overseas) and they were worthless. I asked where the order was shipping from (City? State? Country?) and they couldn't even give me that information. I told the customer service rep I wanted to cancel the order since it had not been shipped and was told I cannot do that until I receive the order. WHAT??? Mind you they've already charged my credit card which they SHOULD NOT DO until the item physically ships.