“I was on a chat with Natalie and then supervisor Skyler. It took over 45 min for them to tell me they couldn’t do a price adjustment. Even though they first stated they could. He told me to return it to the store and rebuy at a lower price.
Underly ridiculous! Lazy incompetent employees”
“My kohls cash has been being taken away oddly. 2nd time in two months. When you ask a store associate they say it's been happening alot lately. When you call customer service they tell you that they're sorry but you can earn more kohls cash by shopping.. Why would I want to shop here more when your promised Kohls cash and they cancel it on you.”
“Capital one is the worst ,why would Kohls think that merger would be a good idea, customer service horrible ,agent must be working from home ,sounded like calls getting crossed ,like a police scanner playing in the background ,how do I feel comfortable giving out my personal information when you are hearing other conversations and cutting on and off ..plus their interest is so high now ,their monthly payments are now alot higher, sorry Kohls ,I'm paying off balance and cutting up cards !! 🤡😠”
“They dont even DESERVE a one star.
First kohls should only be kohls now its shared with capital one and they SUCK
NO MANNERS. very disrespectful
I'm thinking of leaving kohls”
“I love Kohl's but some of the women's clothing, shirts are so thin. I wash them a couple of times and get pin holes in them. Women are paying more for their clothes than men and get less material. Pass this on to your. Clothing line people.”
“Placed an order on line 8/18 w a delivery date of 8/21 , 22. Received an email item was shipped 8/19 given tracking number. Waited 2 days checked w carrier. Never received package . Called customer service, was told neverr sent .that in fact the label was printed and delivery date is now by 8/26. Asked to call the warehouse and confirm shipping today . Told couldn't do that . Koles dose not allow customer service a telephone number to warehouse . Now they send me another email saying it's being shipped today . Don't believe them. Lesson learned, do not order from koles on line . Check w consumer affairs. They have 1.4 star rating. Should have do e more research”
“Shame on you. Your bookbag commercial is discusting. Since when is it funny to see anyone crying and sad…whether it’s a human or in animation! What are you teaching our children (our future generation)?”
“Horrible online service. My order was split up in deliveryvover the course of 3 weeks, then was informed that one item i had ordered was out of stock (3 weeks later)”
“Levittown kohl store is very neat and clean, All cashiers r helpful especially Karen..She always greet customers and try her best to help them. Whenever I go to kohl I look for her .”
“Went to return an online purchase and woman at customer service said to me why do you shop online and then return here. This is at KOHLS IN WALPOLE MA. I AM A MVC CUSTOMER AND WHEN I GET FREE SHIPPING I TAKE ADVAVANTAGE LIKE EVERYONE ELSE. COMMENT WAS UNCALLED FOR AND I DID NOT PROVOKE.”
“I received a Kohls gift card, went to use it in the store, stated $0.00 balance which was incorrect. I had a balance of $30.00. I was told they can’t give me my balance in a gift card, had to be Kohls cash which would expire in 24 days!!! I’m done with Kohls!!! Why do we have to be inconvenienced by this!!!!”
“I have been charged for an order I haven't received. Customer service is rude on the phone. The man treated me in a very prejudice tone and hung up on me when I demanded management.”
“Went to the closest Kohls (15 miles away) to use some Kohls cash/rewards. The only promotion was $10 off of $25. HOWEVER, discounts and coupons can now only be used on Kohl's brands. I found something for $24.99. In the past the tax has counted but no longer. I was a penny short and nothing close to the register would count. I thought about going and finding something but was hesitant due to the long line and few registers open. Then I asked about using Kohls cash to pay and associate told be that I would have to spend even more because the total had to be over $25 of Kohls brand AFTER using the Kohls cash. News to me. In the past the Kohls cash/rewards was just a method of payment. Needless to say I left without purchasing the items I had brought to the register. Going to the store is disappointing. Much less of a selection. What is there are the same old tired styles year after year. Prices higher with less sales and now the discounts can't be used on most items. Sizes are either small or XXL. Not the same Kohls I used to shop at a lot and definitely will not be my first choice to shop anymore”
“I went to the Hamden Store to return items from an online order. I was told that is alright that I did not have tags on the merchandise and I just bring to the store and return it. When I got to the store, the customer service was having difficultly matching the skus with product. They called customer service and they said that they can’t help because the system was down. The manager told associate to call back and see if they could resolve the issue. Associate called them and I spoke the customer service person and they said that they processed the return but were not able to credit my account and I had to call my bank. I called my bank and I had to make a claim against the transaction. I figured that I would call kohls customer service back and see if they would resolve it for me. They did not and told that I had to go back to the store and get a receipt. I explained to them that I gave the merchandise back to the store and can’t get a receipt. So once I got of the phone with them, I called the Hamden store and told them what kohls customer service said to me and the manager told me that he has heard of that and it ridiculous. So I have made a formal complaint with Kohls and I am just looking to get my money back which is around 190.00 bucks. I just so frustrated now and don’t feel comfortable ordering from kohls.con anymore”
“Their customer service and app is so bad I felt I was operating an app from the early 90s. Horribly outdated and won't let me update my new card so I have to pay in person. I hate khols. I regret signing up for their credit.”
“I have been a loyal customer with Kohl's for over 10 years. They offer incentives of $5 to pickup your orders. When you get ready to use the Kohl's reward it's already been used. There customer service department isn't helpful and doesn't care about any issues or problems that you have. I will no longer be shopping at Kohl's”
