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Kohl's Reviews

1.8 Rating 356 Reviews

19 %

of reviewers recommend Kohl's

Company Reviews

1.8

Based on 356 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 3rd February 2024

Kohl's 1 star review on 3rd February 2024

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

26

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So I had a phone interview on Thursday March 16 at 11am. Was told I wouldn't hear back until Fri as one of the managers was out of town. So I called back today sat Mar 18th and was told my application was no where to be found and that there was no record of a phone interview. Then a Gerald calls back and asked who I had it with and I couldn't remember. I asked who would be giving them and he said if I didn't write down that information then that was too bad. Gerald is one of the rudest people I have ever talked to in my life. You could not pay me enough to work for kohl's!! I will never shop there again either.”

Posted 1 year ago

“Kohl's is awful I have always did my payment over the phone now you can't use debit card to make payments close down”

Posted 1 year ago

“I called to ask a simple question. After a lengthy hold time and verifying my charge card data TWICE I got very little help from a person who spoke broken English. A time-consuming waste of life. Kohls used to be good. They are dying a slow death.”

Posted 1 year ago

“They send you coupons, but you can never use them, you are told nope can use them..”

Posted 1 year ago

“I'm finding that it has gone down hill, majorly. Their is no rhyme or reason to their display of women's and juniors clothing. Just a mess of clearance thrown on racks. I will not shop there till they go back to what they used to be. It's like a bargain store.”

Posted 1 year ago

“Happy?Kohl's in Burleson Texas is horrible, I dont know who their buyer is but they should be fired.Before Covid I used to buy a lot of my work clothes there(I work at a bank),now pretty much all they have is athleisure and clearance, which is about half of the store. Not all middle aged women who work can wear that stuff to work.Rarely do I purchase anything there anymore,just disappointment after disappointment. They really look like the Good Will store anymore.”

Posted 1 year ago

“I placed an order online on December 4th, 2022. We never received it. It was returned by the post office for an incomplete address. Which is funny because I ordered something the day before and received it to the same address within a week. I tried calling Kohl's customer service to see if they could help file a report with USPS since they were the shippers. I was told they can't do anything and to wait for the item to return. I was offered a 30% discount to reorder the item. This was a Christmas gift and this call was made in January. No thank you. 2/3/2023 Almost 2 months since this order was placed, still to resolution, no movement in tracking. I was a very loyal customer until this. NOW, I cut my credit card and will never shop at Kohl's again.”

Posted 1 year ago

“The fat guy at Plainfield was extremely inappropriate. I think his name is Bob. He hit on my daughter's friend. Offered a discount to her even though she had no coupon. She said she had no coupon, he said they could work something out. Who hired this creep? I've been to this store 3 times... everytime he is a creep. Disgusting!”

Posted 1 year ago

“company shouldn't be political”

Posted 1 year ago

“When you buy something on line from Kohl’s and you never receive your merchandise, good luck in getting your money. It takes them forever and when you finally get the money you spent it much less in what you paid. I will never shop at the store or on line again.”

Posted 1 year ago

“Absolutely the worst store ever. Do not deserve one star. Merchandise is very poor quality and anything remotely nice is never available in my size - medium or 10/12. Buyers need to buy more stock in popular sizes. We live in Florida and in December when it’s 80 degrees outside they never have any sandals or light clothes - just dark, heavy winter stuff. Associates tell me it’s because head office is in the north. Company has obviously never done any competitive research. Hard to believe they are still in business.”

Posted 1 year ago

“Prices GOING up up up! NOT A DEAL IF YOU HAVE TO BUY 1 TO GET A SALE PRICE. DONT WANT 2 OF THE SAME THING! STORE HAS GOTTEN TERRIBLY OVER PRICED. 30%OFF is no bargain if the merchandise is marked up heavily”

Posted 1 year ago

“Manager was very disrespectful over a small rug that had a $2.00 on it in the sales unit. He said it wouldn't be 2 but 20, like I was a dummy! It did read $2 thought. This was a store in Rockford,Il”

Posted 1 year ago

“I can't believe when you buy someone a Christmas gift and pay with a debit card, if it didn't work for them they won't give the individual the money back. Put it back on the debit card. Nice gift!!!”

Posted 1 year ago

“I ordered a pair of size 12 slippers and they shipped size 11. I called to return the wrong sized pair and they did not have size 12 so I wanted my money back. They wanted to ship it back and they wanted $26 dollars shipping for a mistake that THEY MADE! Never shop there again and I am Shorting the stock asap.”

Posted 1 year ago

“Kohl's is such a rough do not buy jewelry from Kohl's. I bought a gold chain from Kohl's turns out I pay $1,100 for a chain that's worth about $200 rip off alert. 8 grams of gold.”

Posted 1 year ago

“The Sales Associate name Katie was very hospital and accommodating on December 26 (day after Christmas) while working in the returns department. She was quite friendly and eager to help me. Katie assisted me in reordering the right size shoe Online, while I was still at the store. She assured me that it was her pleasure to help me. Please thank her again for me. Satisfied Customer, Dr. Salina B. Norton (503) 729-4093”

Posted 1 year ago

“I ordered a $200 leather coat on Dec. 18th as a Christmas gift for my mother from Kohls.com, I paid an extra shipping fee for expedited delivery before Dec. 25. The morning after ordering I received an e-mail stating my order had been shipped and would be delivered on Dec. 21. I took that e-mail at face value. Fast forward to Dec. 21 and my delivery never showed up, so after checking the tracking I find that my order was never even picked up by UPS. I then call Kohls customer support and I am told that my order was not shipped because it was out of stock. I never received any notification prior to this that my order was not on its way. I ask to cancel the order and be refunded in order to try to rush out and buy a gift at the last minute. I am told by the Kohls representative that it will take 6 days before I am able to cancel the order and I will have to call back in order to do so, then after that it will take 7 days to process the refund. Basically Kohls sold me an item under false pretenses as they never had the inventory that they charged me for and now they are holding my $200 and it will be at least 3 weeks from the day that I made my purchase before I can get my money back. At this point I'm not even sure that I will get a refund. This is company that engages in fraudulent practices. I have a feeling that they do this intentionally as means to falsify revenue reports as they are holding customers money for inventory that they do not have nor intend to ship. BEWARE OF THIS COMPANY AND THEIR DISHONEST BUSINESS PRACTICES!!!”

Posted 1 year ago

“If I could give zero stars I would, I cancelled an online pick up order that cost $48.99 and received a giftcard for $20! They are robbing people blind, DO NOT SHOP HERE!!!!!!”

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Posted 1 year ago

“This is the second time I got burned by Kohls. Never again! I chalked up the first one as, "well it happens" and now for Christmas I ordered a dress watch for my son, because it was guaranteed to arrive before Christmas, just to find out will will not be delivered until after the Holidays. Like I said, First my wife's jewelry for our anniversary and now the watch for Christmas. This is the last time I spend my money with Kohls.”

Posted 1 year ago

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Kohl's is rated 1.8 based on 356 reviews