Kohl's Reviews

Name: Kohl's
Rating: 1.79

1.8 Rating 356 Reviews

19 %

of reviewers recommend Kohl's

Company Reviews

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Metrics

1.8

Based on 356 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

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“I ordered an item online. I tried to cancel immediately and was told I could not and that I had to wait to receive the package. Then go through a long procedure to cancel and return the item.”

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Posted 1 year ago

“Kohls on coop city purchase a few items I was looking find out a price on a blouse excuse me but I didnt ask her name Indian women told me I could go to the jewelry dept they would help me they were standing behind the counter talking to each other they keplooking at me ignore me I ask one of them can they scan for the price she told me no to go to a cashier this was on the first floor only one cashier at that floor I go to the third floor there were two cashier that's went debbie took me I ask if she can scan for the price very polite wonderful attitude I when back on line third floor she took care of me kudo to debbie very happy with her service. Know your workers on the jewelry dept they can learn the basic of customer service”

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Posted 1 year ago

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Posted 1 year ago

“I first started shopping at kohls way back in 1999! Over the years, their products and services have declined significantly. I have had local store clerks make many mistakes and the same goes for online shopping help. I can never find anything in my size in the store. So I ordered 4 pairs of jeans and I needed them soon as I was going out of the country. It was $20 shipping and if I returned, I would lose it. So I called and the lady promised she was going to make it $10. Also I was getting kohls dollars so it'd all work out. Well, none fit and I returned everything after I got back from overseas. I tried calling several times as the bill amount was wrong. Always went to stupid automated system. Finally I called and got Lisette who was new and was very bad at communicating. After 45 mins!, she said she'd remove the late fees and shipping charge. After that, I made my payment and THEN she tells me I still owe shipping charge of $20 which only customer svc could remove. Listen to the recording if you don't believe me! If I still owed 20 for shipping and I owned 17 for actual purchase, how come I just paid $19.50 I asked? she couldn't explain anything. She transferred me to cust svc who was supposed to help me remove shipping charges but while I am talking/explaining the mess, he just cut me off and I got the survey!! So I gave them 1 (the worst) for all Qs. After almost an hour, now I am back on their line waiting for 20 mins to speak to someone and listening to bad music, no response yet! what the hell is going on with Kohls lately that they've gone to this low level of service? To boot, the glasses were supposed to cost me $11 but store clerk (who has made mistakes in the past at that store) has charged me $17! At this point, I was fed up and I paid the 19.50 but why do I still owe shipping charges and if so, how come she took only 19.50 instead of 39.50??? I am yet to get someone to explain this mess. Lastly, when I called back customer service, it asks me to press 1 to send fax, 2 for voicemail etc!! Then it makes me wait and 20 mins later, it asks, "press 1 to rering your party"!! wth?!!! I WILL NO LONGER SHOP AT KOHLS!!”

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Posted 1 year ago

“Kohl's order site is the most difficult site I've tried to navigate.”

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Posted 1 year ago

“I have been with Kohl's a long time. But don't like that you can't use coupons on everything!! I had a 40 er cent off today but could not use it on Jurassic Park power wheels That was a $350 dollar purchase!! Need to change exclusions on coupons!!! Why have coupons if you can't use them!!”

Helpful Report

Posted 1 year ago

“Kohl's website is the worse. It's hard to navigate...it tells you you have discounts but you can't use them...it tells you that you can pick your item up, but then says it's not available by the time you get ready to pay...and if you don't watch closely, you will pay before you notice the change...then it's too late, because once they get your payment, you can't change anything without going through days of waiting to fix your problem.”

Helpful Report

Posted 1 year ago

“When I got in line to check out there were 2 customers ahead of me. 15 minutes later there were STILL 2 people ahead of me. Checked out and gave the clerk my coupon code. She charged my card but never scanned the code. Asked her about it and said she didn't see it when it was right next to her hand on the counter. Asked to have it adjusted but evidently she couldn't do that. Waited for another 5 minutes and still no one to help her. Took the items and receipt to Customer Service. Asked to simply return all but one item as I was understandably angry. They returned them and I said I wanted the discount applied to the one item I was keeping. When they did that it adjusted the price on the returned items also so I was paying $10+ for things I didn't have!! Tried explaining it and got 3 blank stares and a rude response when I said just return the last item and I will leave and never come back.”

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Posted 1 year ago

“Kohl's as a company is HORRIBLE. I've had a Kohl's card for several years and never mis6a payment bc I am on autopay. I got a 30 day late on my credit so I called them and was escalated to a manager. She told me they had recently changed computer systems and It kicked a lot of people off of autopay and thet she would have it removed and took away my late fee. Now they refuse to take it off stating I should have paid more attention. REALLY? Then why offer autopay if I have to check every month to make sure Kohl's system works correctly? HORRIBLE COMPANY”

Helpful Report

Posted 1 year ago

“Purchased sale item, item was reduced in price within 8 days according to policy I was within 2 weeks or 14 days to qualify for the price adjustment, but the store would not honor the adjustment stated it was 7 days not 14 when I called customer service they agreed it was 2 weeks but could not help me. Suggested I return item according to the 180 day return policy. Very frustrating and time consuming.. Will return item and get my money back and go somewhere else.”

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Posted 1 year ago

“Trying to order from kohls online gives me a headache and high blood pressure! It goes all over the place and you can’t keep up with. I feel like I’ve ordered the only one thing several times. Won’t be online ordering anymore.”

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Posted 1 year ago

“First time I've ever ordered from Kohls.com and it will be the last time. I place an order on 10/29 and received an email on 10/30 stating the order had been completed and the estimated delivery was 11/3. This same message has NOT changed or been updated. Every single day I have been tracking the order and as it turns out a label had been created but the carrier has still not picked it up. The automated message stated the order had been shipped and completed. NOT! Spoke to a live agent (they must have their customer service call center overseas) and they were worthless. I asked where the order was shipping from (City? State? Country?) and they couldn't even give me that information. I told the customer service rep I wanted to cancel the order since it had not been shipped and was told I cannot do that until I receive the order. WHAT??? Mind you they've already charged my credit card which they SHOULD NOT DO until the item physically ships.”

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Posted 1 year ago

“I just had 4 mens flannel shirts delivered that I bought online from Kohls. The ad clearly states the shirts have a button down collar but when I opened the package they are not button down shirts. None of them have a button down collar. Now I have to decide if I want to return them and try again, (maybe the next ones I order will also have an ad that doesn't correctly describe the item. Very unhappy.”

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Posted 1 year ago

“I was approved for a Kohl's credit card I went into use it and the prices were ridiculous. It was the opposite of you get what you pay for. You pay for what you don't get. The prices are astronomical for the items they're selling. I don't plan on using this credit card much at all, if at all!”

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Posted 1 year ago

“Ordered 3 items at once that were sent separately. My issues are with the packaging and sizing on the dress pants. Very lightweight blouses came, one in a huge box and the other in a very large bag, no fillers. The pants arrived in an appropriate bag. They were marked size 10 but were larger than 12s. Have to go back but no free returns like Amazon! Just venting, don’t expect anything to be done. Just want to say ORDER AT YOUR OWN RISK!”

Helpful Report

Posted 1 year ago

“I ordered a lot of things from Kohls online and when I went to track my order, it said there was an “exception” to 2 of my orders. When I called the customer service number for kohls all they told me was that maybe the person delivering my item could not find my address even though I have ordered from kohls many times before and I just had something delivered on the same day which was part of that order. The customer representative named Ana would not help me no matter how many times I requested to speak to a supervisor and just said that they would tell me the same thing that I would have to wait 30 days for a refund even though I just wanted my items and not a refund. I used my discounts and kohls cash and I wanted my items but she just said that I would have to wait 30 days and order them again and hopefully they would get to me. I have never felt so upset in my life by a representative. She said that everyone was too busy to talk to me. I asked her if a supervisor can call me back since she has my phone number and she just kept saying that they are too busy and that was it.”

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Posted 1 year ago

“Terrible phone experience with customer service regarding a return. Long hold times and never answered my questions. Seemed like they were reading from a script. Never buying from Kohls again. Terrible experience”

Helpful Report

Posted 1 year ago

“If you pay your bill online and the first is on the weekend and it posts on monday the second or third you get a $29 late fee, I called and was told that's our policy. Kohl's is stealing millions from their customers everytime the first falls on the weekend and they know it. Close your account.”

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Posted 1 year ago

“Terrible terrible terrible for large online purchases. I bought a dining table that was packaged so badly that my table top was destroyed. Customer service was of little to no help and kept telling me to "return" this 120+ pound table as if that is easy for me. Then i wrote a bad review on the product page at Kohls and they rejected it. So obviously, that site is biased. I recommend buying things online at amazon instead of Kohls online. at least they keep their reviews honest. Will never be purchasing anything at Kohls ever again.”

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Posted 1 year ago

“Send the wrong size clothes! Customer service people are rude and nasty! No help from them what so ever!!! Would not recommend them to anyone!!!!!!”

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Posted 1 year ago

Kohl's is rated 1.8 based on 356 reviews