It’s bad enough that I’ve had to wait over half an hour for every phone call, but Every time I call customer service, every single individual I’ve spoken to has terrible, and I do mean terrible customer service! I can’t tell you how many times I’ve been hung up on and nothing ever gets resolved. I’ve had to call numerous times for the same issue. I’m no longer going to shop at Kohl’s until they fix the phone customer service situation. And I was an avid customer for numerous years! I’m so disappointed in this company. I can see why so many people have stopped shopping there.