Had a wonderful experience in the Middletown Delaware Store. Needed to exchange a slightly defective product received at Christmas for the same. Item was delayed unit January. Not only did I not have any issues with making the exchange, but the Kirsten in Customer Service made it pleasurable & painless. She was very friendly, knowledgeable & efficient. Took care of everything in less than 15 minutes. Most of that time was enjoyable friendly chatter, Truly appreciate this shopping experience with Kirsten.