First of all, the drinks are awesome. Keto can be hard, and these are a treat. The order was all over the place. I ordered two flavors, chocolate brownie and creme caramel. I got a huge box with three boxes of six bottles. They were in a massive styrofoam cooler with those plastic pillow things along with six frozen packs. They were not the ones that can be put down the drain, just in the trash. Apparently they didn't have enough to supply the full order and owed me a box of chocolate brownie, which was totally fine. Come the end of December, I get two boxes. This was my original order, like the first never happened or something? So I got two boxes of six drinks each of both flavors I ordered. The packaging was much better, most of it could be recycled with the exception of eight of those same ice packs that just go in the trash. I figured there wasn't much that I could do about it so I just kept them. Can't send a food item back. Now I have more keto drinks than I can handle!