I am very disappointed with Koko Black’s service. I sent the following complaint over a week ago and no one got back to me. I am still also short of $15 as my complaint has just been ignored. Very poor customer service, won’t be shopping with them again. Hi, My name is Ashleigh Gunner and I made an online order last Tuesday 29th March for it to be collected from the Karrinyup store in Western Australia for today, Tuesday 5th April between 9am-11am. I had collected the order today and had received a sealed up bag, when I got home I opened the bag and noticed that my order was incorrect. My order ID number is: 800000305 and one of the items I had ordered was the 180g Cookies in Creamy white egg, valued at $24.90. Unfortunately I had received a 80g block of the cookies in creamy white valued at $9.90, meaning I am short of $15, I am extremely disappointed and wish I had checked the items in the bag before making it all the way home. Please refer to image attached. I had also noticed that one of the eggs in the milk chocolate bag I had ordered was open, please refer to image attached. I am usually not one to complain, but after spending a total of $112.80 and getting home and realising that I am now short of $15 and that one the bags of eggs I was planning on gifting my mum for Easter doesn’t look the greatest. Considering this is my first ever kokoblack order I was extremely underwhelmed. Hoping you can help. Warm Regards, Ashleigh