I had waited 11 days for the Koko Shift (gold) to arrive in the mail today and I did not receive the correct item. Instead I receive a pendant for which I never even ordered. This is very frustrating and very stressful. I cannot believe this happened to me. This situation is giving me so much anxiety. It’s been 4 days now since I reported this situation with their customer service and I have not even received at least a tracking number in my email. Looks like I’m going to have to have to wait another 11 days. I’m very disappointed with the customer service. I’m just hoping now I actually get the product I ordered. For a $345 necklace, you wouldn’t think they would send the wrong product. This is unacceptable.