I have not received my order to date. It has not been delivered. It took a week before my order was processed for delivery; I feel that was an unreasonable amount of time and when I tried to cancel my order, suddenly, my order had been shipped without my knowledge or shipping and tracking confirmation until two days later. Unfortunately, if I purchase Kora in the future it will be exclusively through the Detix market or Shephora which is unlikely since my original interest in Kora products was that I could purchase the refill to save on extra unnecessary plastic and cost.