Anonymous
I don’t usually take the time to write reviews. But I just have to here, so hopefully someone else can avoid a silkiest experience. This company by far, hands down, has the worst costumer service I have ever dealt with. I have been fortunate in not needing to use customer service for most of my purchases, but needed to for this situation. I purchased rainbow gloves from the US Kurt Geiger website. They charged me an international fee (despite using the US website and residing in the US). They sent the wrong size. I wore them, not realizing. They began coming apart at the seams on the second use. I emailed the company. They “assured” me they sent the correct size. I sent photos of the packaging showing they sent me the wrong size. I sent photos of the falling apart gloves. I asked the company to send me the correct size. No. I asked for a refund. No. Asked to email with a higher up, and their answer. No help. Instead they ask me to trek these damaged, falling apart gloves to FedEx. Likely, so when they receive the item they can tell me they don’t qualify for a refund. Disappointing beyond words. Zero stars.
2 years ago
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Kurt Geiger has a 1.7 average rating from 110 reviews

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