Kurt Geiger Reviews

Name: Kurt Geiger
Address: 24 Britton Street, London
Rating: 1.53

1.5 Rating 187 Reviews

12 %

of reviewers recommend Kurt Geiger

Company Reviews

Questions

Metrics

1.5

Based on 187 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 257 2571

Email:

online.info@kurtgeiger.com

Location:

24 Britton Street
London
EC1M 5UA

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Kurt Geiger 1 star review on 13th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had 2 encounters with this designer from dillards…. When i was told by a personal at kurt geiger to take my merchandise back to were i purchased i got the run around wnd up still with the faded purse as well as shoes beought my 8 year old granddaughter shoes for school the frenzy the first day they fell off! Call Dillards as well as contacted head quarters for jurt geiger and get the same thing run around!! The product is beautiful tho it is a hellva hassle its not worth to risk your money when they don’t stick to there word this product is poor quality yes its beautiful when you get it just the quality is bit as they say‼️”

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Posted 2 days ago

“I bought a bag from Bloomingdale’s this year May and it’s September and it’s ripping inside.”

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Posted 1 week ago

“⭐️ 1 Star Very disappointing experience with Kurt Geiger. I placed an order almost two months ago and still have not received my items. I have contacted customer service multiple times, but nobody has actually resolved the issue. Every time, I am simply told that the tracking number shows the package as “delivered.” That is not enough when I never received the order. I understand that tracking information may say delivered, but customer service should investigate the situation and help the customer instead of repeatedly sending the same tracking information and closing the issue. It has now been almost two months, and I still have neither my order nor a proper resolution. For a brand like Kurt Geiger, I expected much better customer service and accountability. I would strongly reconsider ordering from this company again. Very frustrating and disappointing experience.”

Helpful Report

Posted 1 week ago

“I never received my package and I’ve been fighting back and forth with Kurt Geiger customer service representatives for a refund on a package that was NEVER RECEIVED! I have sent proof of what has been requested of me and no one in that company seems to know anything! Worst customer service experience.”

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Posted 1 month ago

“Poor quality, poor level of customer service. Very dissappointed and dissatiefied”

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Posted 1 month ago

“This company is the absolute worst at customer service. Once you leave their store good luck with any issues you might have. They have no desire to assist or recognize your issues. They will direct you to the customer care team who then directs you back to the store. You are basically stuck with no one taking accountability for the product. Which falls apart and is cheap. I will never buy from this brand again.”

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Posted 2 months ago

“Heel erg slecht. Duurde heel lang voor ik het pakket met schoenen ontving en waren het de verkeerde kleur schoenen!! Ze waren voor een feestje en omdat alles zo lang heeft geduurd is er geen tijd meer deze nog opnieuw te bestellen. Al zou ik het niet eens willen met de manier waarop dit gaat. Je kunt niet mailen, niet bellen niets alleen AI chat en dat er met 48 uur pas contact met je opgenomen wordt. Zeer slecht”

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Posted 2 months ago

“Very bad quality, after one day shoes is complete peel. Disaster”

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Posted 3 months ago

“I placed an order on 5/14/26 and I called a week later because I never received a email stating that it has been sent out. I was told by the customer service rep that my order was still processing at the warehouse and I would get a confirmation soon. It’s now 5/23/26 and I see a credit back to my card and still have not had any communication from Kurt Geiger regarding a cancellation or why I received a credit instead of my order !!! I will never shop with them again . Horrible customer service”

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Posted 4 months ago

“I'VE ORDERED MULTIPLE TIMES THIS IS THE FIRST TIME I'VE GOT NO PROCESS ON MY ORDER SINCE APRIL 22ND NOW ITEM IS SILD OUT...READING REVIEWS I SHOULD BE GLAD THE JELLY SLIDES SEEM TO BE REALKY UNCOMFORTABLE...I WOULD LIKE SOMETHING IN REYURN FOR THIS INCONVENIENCE”

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Posted 4 months ago

“I bought sandals called Meena Jelly. They look beautiful,but the problem is,you cannot wear them.as after five minutes walking it hurts so badly. The hard plastic really hurt your toes and the top of your feet. Next day, you see a brown mark on your feet and blisters on your toes. I paid £99 for it and I was so excited to wear it on my Holiday-with the matching Beach bag. But I couldn’t wear the sandals. Now the only option is to Bin them. The photo is taken after five days, so the blisters are getting better at this point.”

Kurt Geiger 1 star review on 7th May 2026

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Posted 4 months ago

“I wish I could give them 0 stars. This is Absolutely the worst!!!!! Company to Buy from! I ordered a purse bag in February as a birthday gift, and FedEx delivered the package to the wrong address. I have went back and forth with FedEx and kurt Geiger. Neither of them will replace or refund my money! There wan no picture of where they delivered it to, a kurt Geiger refuses to send FedEx an email to let them know we haven’t received our 359.00 dollar purchase! Will NEVER order from them again!”

Helpful Report

Posted 4 months ago

“I’m extremely disappointed with my recent experience. I’ve been a loyal in-store customer for a while, but this was my first time placing an online order—and it will likely be my last. My package went missing after being marked as delivered. When I reached out for help, I expected some level of support or at least an effort to resolve the situation. Instead, I was simply told the issue was “resolved” and sent a photo showing the package had been delivered. Unfortunately, that doesn’t help when the package is nowhere to be found. There was no attempt to investigate further, offer a replacement, or provide any real solution. It felt like my concern was dismissed entirely. For a company I’ve supported in person, this lack of customer service is really disappointing. I hope the company takes situations like this more seriously in the future and improves how they handle missing deliveries.”

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Posted 6 months ago

“I wish I could give less than one star. I ordered a small purse for a friend's daughter. I informed the company that the package was stolen and asked if they could provide me with a replacement. After some back and forth, one of the representatives asked if I could furnish photos or videos of the incident. I shared a video of a passerby stealing the package from the doorstep. Instead of being met with care and support, I received a nasty response from Sebastian noting that they fulfilled my order, cannot help, and to report the incident to my local authorities. I asked if reporting the theft to the PD would yield a replacement? He replied - in other words - that this was asked and answered and that there is nothing more they can do to help me. My ticket was closed. I have never been so insulted. Also, what business model doesn't account for lost or stolen items? Now, a young lady is without her gift and I'm out of $194. Clearly, Kurt Geiger could care less about the experience they provide to their customers since they continue to profit from their products. I strongly recommend against patronizing Kurt Geiger.”

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Posted 6 months ago

“I ordered my shoes on the 3rd of March I paid express shipping. They got picked up from the place on the 6th so they should be here by now. Never heard of that I been in retail for a long time. This company thinks they can take your money.”

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Posted 6 months ago

“I order 4 pairs of shoes. Paid the two day shipping. In December The shoes got delivered to the wrong address by FedEx and Kurt Geiger never tried to fix the issue. I will never ever order from these people again. They have horrible customer service. I never received my order and when I try to get my money back they kept saying that FedEx delivered my order, but I told them that it was delivered to the wrong house. I tried everything to the point where they said that they don’t even wanna talk to me anymore because I opened a dispute with PayPal even PayPal couldn’t help me because Kurt Geiger kept saying that FedEx said it was delivered after I told them it was delivered to the wrong house some pictures of my door, and where was delivered at they still never helped me i would never recommend anybody to buy from kurt Geiger because they do not help you if you do not receive your shipment order they do not care about their customers who are ordering from them that work really hard for their money and if the shoes is delivered to the wrong address. They do not care this is a horrible company and I do not recommend.”

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Posted 6 months ago

“I ordered a pair of boots online and I was sent two different shoe sizes. I ordered the boots in October and didn't wear the boots until February and realized I have two different sizes boots. It looks like a manufacturing error because everything is marked correctly on the box and shoe. I've reached out to customer service and they won't help me. I'm in complete disbelief because I can't even enjoy or wear the product that I paid for. I will never order from this company again.”

Helpful Report

Posted 7 months ago

“I ordered a bag for my daughter for her birthday. Fed ex was the delivery partner. The bag should have arrived 1/9/26. Fed ex marked as delivered and the delivery picture is not my home. Contacted Kurt and explained this is not my home and sent pictures of my home my porch in comparison to the delivery photo. Completely differs home my home is brick that home is siding my door is black that door is green. Kurt representatives stated they would not assist because fed ex marked as delivered. They didn’t care that it wasn’t delivered to my home. Advised that I contacted fed ex who stated that the driver delivered to incorrect address and Kurt said they stand on their decision and would not send another bag or refund. Unethical company. Crooks”

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Posted 8 months ago

“Not reliable AT ALL! This is the second year that they’ve not shipped my package in time for the Christmas. I ordered on Black Friday and it STILL hasn’t come. You can’t get a straight answer from the customer service email team. I won’t be ordering from them again.”

Helpful Report

Posted 8 months ago

“I bought the KG sock boot over 18 + months ago from Morleys Department Store Brixton, £179, far from cheap. The glue at the top of the heel at the back separated. I was just outside the year warranty but the manager kindly allowed me to exchange. I really loved my sock boot but decided not to replace it with a new one just in case it happened again, so I exchanged it with a different KG boot, slightly cheaper I recall. I am once again shocked and disappointed that this time, the thick sole on one boot has cracked from one side to the other. What is going on??? Poor quality at these prices?? I've bought cheaper boots from other brands and have never encountered issues like these from KG Last week I bought yet another KG boot that was in sale, £149 from £299. Obviously would not have bought had I noticed the massive crack line. How can I trust that in a year's time I won't be presenting with another issue? I have to wait until the manager is on shift to see how this gets resolved, but I now have 2 issues. No1- How long will the the new boots last? No2 what will be the outcome for my cracked sole? I may be forced to exchange one potentially defective KG product with another as I can only exchange as it is a sale item. There are clearly repetitive and obvious faults in the quality of the materials used. KG is a great looking brand, but it sure does fall short in quality.”

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Posted 9 months ago

Kurt Geiger is rated 1.5 based on 187 reviews