Kurt Geiger Reviews

Name: Kurt Geiger
Address: 24 Britton Street, London
Rating: 1.58

1.6 Rating 164 Reviews

13 %

of reviewers recommend Kurt Geiger

Company Reviews

Questions

Metrics

1.6

Based on 164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 257 2571

Email:

online.info@kurtgeiger.com

Location:

24 Britton Street
London
EC1M 5UA

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Kurt Geiger 1 star review on 13th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“« Je n’ai jamais reçu ma commande malgré mes preuves. Le service client a préféré croire le transporteur, et le suivi a été inexistant : réponses tardives, litige PayPal nécessaire pour avancer. Remboursement proposé mais aucun geste commercial, manque de respect total pour le client. Très déçu. » “I never received my order despite providing proof. Customer service chose to believe the courier and the follow-up was nonexistent: late replies, PayPal dispute needed to move forward. Refund offered but no goodwill gesture – a total lack of respect for the customer. Very disappointed.””

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Posted 3 days ago

“Ich habe zwei paar Schuhe bestellt und bezahlt, Screenshot kann ich liefern, es wurde angeblich alles zusammen versendet daher gibt es auch eine Sendungsnummer. Es kam auch ein Paket an, aber eben nur ein paar Schuhe. Das Originalpaket des Absenders ist so klein, dass man erkennen kann, dass keine zwei paar Schuhe reinpassen können! Das habe ich dem Verkäufer alles per Mail mitgeteilt mit Fotos und sogar einem Video. Ich bekommen nur eine lapidare Antwort wie: "wir prüfen das intern" dann kommt nichts mehr.”

Helpful Report

Posted 1 week ago

“Please do never buy Kurt Geiger shoes or bags.its wasting of money. I bought shoes and bag and I was able to use it just only one time before the bag peeled off completely. I called the customer service who said I should take it back to Dillard Galveston that I bought it but the sale woman told me its been after one month that they can't take it back. I feel so disappointed of be a victim of fake products.”

Helpful Report

Posted 2 weeks ago

“Do not order online from Kurt Geiger. And if you do make sure you know your rights. They failed to deliver my order and then refused to issue a refund. As that is illegal in the UK, my credit card company issued the refund. Do not let them get away with keeping your money.”

Helpful Report

Posted 1 month ago

“Shoe order in the same size but are 2 different sizes even tho they both are marked as size 39”

Kurt Geiger 1 star review on 30th July 2025

Helpful Report

Posted 1 month ago

“★☆☆☆☆ DO NOT SHOP HERE — THEY LOST MY RETURN AND ARE GIVING ME THE RUNAROUND I don’t normally shop at this store — I shop here only for my daughter. I personally shop at higher-end luxury brands across the country, and I’ve never received such appalling service, even from brands with much more expensive merchandise. This company has had my item and my money for over a month. I returned an item and have proof it was signed for, including the name of the person who received it. And yet, they’re pretending like they have no idea what happened to it. Every time I reach out, they send the same copy-and-paste response asking for “two more days” to look into it. It’s been over a month of this — no action, no escalation, no resolution. No one is actually investigating or resolving anything. It’s just stalling tactics, plain and simple. To make it worse, the return itself is not of significant value. There is no valid reason I should be treated like this over something so minor. It feels like they just don’t care — customer service is non-existent. I’ve gotten better, faster, and more respectful treatment at every other store I’ve shopped at — literally hundreds across the country. I am now pursuing formal complaints through consumer protection channels and preparing to dispute the charge with my financial institution. It’s not about the money anymore — it’s about the disgusting lack of accountability and the disrespect shown. Save yourself the headache. Shop somewhere that actually values its customers.”

Helpful Report

Posted 2 months ago

“I placed an order for a pair of shoes and realized I had the wrong address so I emailed The not two minutes after I placed the order then I also called and spoke with someone who said they would handle it. Well they didn’t handle it. They sent the shoes to a different address and I have been no help since the shoes are gorgeous and expensive so I guess I’m just gonna have to resend the charge on the credit card because of all the documentation to support including the email but you would think that when they tell you they handle something they’d handle it. It’s a shame cause I love the shoes, but I’m not gonna do business with people don’t even contact you back”

Helpful Report

Posted 2 months ago

“Paid for 2 day delivery. I am on day 4 and the bag is still not here. Opened a ticket and was told the bag is TYPICALLY delivered within 2 days from the time Fed X picks it up. Tell me where you see this on their website. Shady!”

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Posted 2 months ago

“I bought a shoe,wore them ,deteriorated while wearing them in town, am highly disappointed”

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Posted 2 months ago

“Thank you for the public response, but no one has called or emailed me since your last message. I already sent all the required information and followed up multiple times. The most expensive item in my order (CHELSEA FLAT SANDAL) was missing, and I never received a refund or replacement. I had no choice but to file a dispute with my bank. This has been extremely disappointing, especially from a brand that claims to care about customer service.”

Helpful Report

Posted 3 months ago

“Update: After multiple emails and proof submitted, Kurt Geiger has refused to refund me for the missing CHELSEA FLAT SANDAL. They claimed the package weight matched, but that doesn’t prove the item was shipped. I had to file a dispute with my bank. Very disappointing experience for a high-end brand. I’ll update this again if they choose to resolve it.”

Helpful Report

Posted 3 months ago

“I bought two pairs of Kurt Geiger men’s sandals for my holiday. They ripped my feet to ribbons. Crippling blisters, one of which I had to buy over the counter peroxide to clean. Massive disappointment. I only wore each other the once (for less than 4 hours between them). If you want to be able to walk DO NOT BUY THEM.”

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Posted 3 months ago

“i bought a shoe after of couple ours it is already damaged”

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Posted 3 months ago

“Kurt Geiger’s website advertised a 2day shipping….its been over a week and I still haven’t received my order…. Very upset because I needed my order for prom!!!!”

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Posted 4 months ago

“Expensive sandals broke at the strap after only 3 wears. I wish I had read their reviews as there are many customers who agree their products are inferior. This was a gift and my 86 year old mother did not keep her receipt, therefore no refund but not even offered a replacement even though sandal was defective. I’ve just tried to take photos but am unable to upload and have just noticed deterioration on other sandal. Obviously very poor quality”

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Posted 4 months ago

“Absolutely appalling customer service. I bought a necklace for £289. It came wrapped in bubble wrap and broken. Obviously didn’t get checked. I found customer service rude and uncaring. I have bought several items No more. I will spend my money on something made well. I would avoid this company from now on For me to even make a review would have to be serious photo would not upload”

Helpful Report

Posted 4 months ago

“I am writing to express my disappointment regarding the quality of the Kurt Geiger bags I purchased in December 2024. Despite wearing them only occasionally and taking great care to store them properly, I have noticed significant signs of wear and damage that I did not expect from products of your reputation. I would like to highlight that I own handbags from other brands such as Coach, Michael Kors, and Marc Jacobs, which I have used regularly over several years. Despite frequent use, none of them have shown the level of deterioration that I am currently seeing with my Kurt Geiger bags after just a few months”

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Posted 4 months ago

“They delivered sandals in stead of a purse and sneakers and still don't want to give ma a refund. Already 10 days have passed and they are still 'investigating' as they made the mistake, not me”

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Posted 5 months ago

“I placed an order with KG - the goods arrived with a 50% tax invoice for import duties, they imported the goods from the EU and now i am being chased for import tax, KG just don't want to deal with this even thought it clearly says on the website all duties and taxes are calculated at checkout. Now i am being chased by a collections agency for nearly a 50% duty as to cost of order. Don't order anything off them - they just don't care about their customers at all.”

Helpful Report

Posted 5 months ago

“My boyfriend ordered me a bag, wallet, and sandals for my birthday because we were going away soon. My package was stolen off my step I contacted fedex and Kurt Geiger to help me get my items. I’m so upset and they are just telling me I’m out of over $700.”

Helpful Report

Posted 5 months ago

Kurt Geiger is rated 1.6 based on 164 reviews