Kurt Geiger Reviews

Name: Kurt Geiger
Address: 24 Britton Street, London
Rating: 1.59

1.6 Rating 160 Reviews

14 %

of reviewers recommend Kurt Geiger

Company Reviews

Questions

Metrics

1.6

Based on 160 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 257 2571

Email:

online.info@kurtgeiger.com

Location:

24 Britton Street
London
EC1M 5UA

Write Your review

Tell us how Kurt Geiger made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kurt Geiger 1 star review on 30th July 2025

Anonymous

Kurt Geiger 1 star review on 13th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the a mens shoe instead of a women's shoe. The second item (purse) was not in the box. 1 tracking number was provided which indicates both items should be in the same box. I spoke to customer service, I was directed to wait an additional 4 days. I emailed Customer Service and requested that situation be escalated to a Supervisor. The same Customer Service Representative emailed me back and advised me to check with my neighbors. I am still waiting on a follow up.”

Helpful Report

Posted 6 months ago

“The way they treay customers does not reflect the high price they ask for their bags. My order was cancelled 2 weeks after placed. All this time they were assuring me that my order will be sent”

Helpful Report

Posted 6 months ago

“Worst Customer Service! My order was cancelled 14 days after it was placed, while all the time they were assuring me that my order will be sent to me!”

Helpful Report

Posted 6 months ago

“Appalling customer service. They don't respond to emails. When I ordered online, total price was different to the price charged on my credit card. Report the fraud and my bank refunded me the money. Please don't shop online with this store.”

Helpful Report

Posted 6 months ago

“So very disappointed! I have order a bag to be delivered to one of the Kurt Geiger store next day free delivery the item meant to be arriving on the 31st December . I have spoken to advisers online however no luck apparently they investigating and they don’t know where the item is and can’t issue refund as yet ! Honestly what a let down I would not recommend to anyone”

Helpful Report

Posted 6 months ago

“If I could leave a zero star review I would. Absolutely love the brand BUT the premium price tag should reflect in the customer service received. No wonder they only have 2 stars and why you can only speak to someone over online chat or email. Sometimes you just need a person to speak to! This is a KG stock error that I am being punished for, I only buy bags and shoes in this brand, I have maximum loyalty points and have been buying bags, shoes, hats, jewellery etc for years, even my umbrella is KG. Well no more, never again. Customer service counts for a lot and KG is THE worst I have ever experienced. AVOID”

Helpful Report

Posted 7 months ago

“I order a my daughter a purse and the order was delivered to the wrong address. But my order was a delivered earlier due date and I never got no email or text to let me know my order was delivered. I found out the next day when I went on the site to she when it’s supposed to be delivered. I saw when they drop my package off be its went to the wrong address. I check all my neighbors to see did they get the wrong package cause I know thats can happen they all said nope. So I contacted customer service about my package they didn’t have no care in the world about my package. They said they see the package was delivered and they can’t do anything about it’s. So basically I’m out of a purse and my money. I want never order anything from them or recommend any body to shop with them. .”

Helpful Report

Posted 7 months ago

“I place a order for my daughter and it was delivered to the incorrect address. I called the customer service and gave plenty of proof. All the times between there delivery from my camera. A picture of my porch and everything showing my order was NOT delivered. Customer service refused to do anything. I just feel cheated cause now I’m out the money and no shoes. Very upset no replacement didn’t even care. I included that the only delivery was from Walmart and sent video proof. Still no refund or replacement. I included all the camera footage between the time they say it was delivered.”

Helpful Report

Posted 7 months ago

“Horrible customer service. I will NEVER shop with Kurt Geiger again! Worst experience ever!”

Helpful Report

Posted 7 months ago

“I placed an order on Dec.2nd for a handbag for my daughter's birthday. Shipping said 5-7 business days, so I figured we would receive it by her birthday which is Dec. 9th....by Dec.6th if was still stating online that the label was created, but the item hadn't even been picked up from location by FedEx. Now my daughter will not receive her gift until est. Dec.11th which is after her birthday and outside of the shipping timeframe!!! I DEFINITELY WILL NOT BE PURCHASING FROM KURT GEIGER AGAIN!!!”

Helpful Report

Posted 7 months ago

“I was so happy to get my sneakers. I ordered the Blue combination but when I tried them on they were not comfortable the sneaker runs really small. I was very disappointed 😔. I even went a size up and it was still not comfortable”

Helpful Report

Posted 7 months ago

“Purchased a pair of shoes that have a design flaw and causes the backs to come loose and get stuck under the heel. This wasn't realised until 20 days after purchased (first time I wore them). When I took the shoes back they wouldn't refund me and despite trying another pair on in the shop which did exactly the same thing, I was told the most they would do was an exchange! Even though it was clear that the shoes were the correct size, they manager said my feet must have a different shape arch to most peoples and they hadn't had any other people experience this. So I am now stuck with a pair of £160 shoes that have an obvious design flaw. Customer services have been no use what so ever, so now I am having to speak to trading standards about this.”

Kurt Geiger 1 star review on 22nd October 2024

Helpful Report

Posted 9 months ago

“Do not order online! First, they send you the wrong item. There is no exchange as the item is discounted. You are advised to keep the item you received and they will offer a 20% refund and 30% refunf in a following email just to keep the ugly pair( perhaps nobody wants them ? !?) First thought? It would have been so much easier to ship out the correct item and when delivered to collect the wrong item. I bet SHEIN has a better customer service.”

Kurt Geiger 1 star review on 10th October 2024

Helpful Report

Posted 9 months ago

“Worst customer service ever they don’t care about they customer,I would never recommend and would never shop from them again , they don’t care if you receive your package. I didn’t receive my item that I purchased and they failed to give me a refund all do is email back and forth telling me ask my neighbor.”

Helpful Report

Posted 9 months ago

“As everyone else says. Not fit for purpose Leather is thin and cheap and started rubbing off after a couple of uses. It has now torn at the back of the bag. Really poor quality for a £289 bag!!!”

Helpful Report

Posted 10 months ago

“Trash scammy brand. We ordered trainers online and their courier stole our order, forged our signature and they won’t honor the refund. Beware not to buy anything online off of this garbage brand with zero customer service”

Helpful Report

Posted 10 months ago

“I was in the Oxford street KG store And there was a man taking pictures of underage employees on his personal phone that weren’t used for recreational purposes and were taken without consent. I then told the employee and they then said that the man taking the pictures was the CEO and there was nothing they can do The employee even told me she was an underaged 17yr old I find it foil and disgusting how the employee cannot report it as it’s the CEO it’s a violation of their vicarious liability rights !”

Helpful Report

Posted 10 months ago

“Kurt bow sneakers run very small😡👎 for the price! I wear a size 11 in Tory Burch sneakers with the Kurt sneakers doesn’t make sense. manufacturers for these are European cut.”

Helpful Report

Posted 11 months ago

“I bought a pair of sandals looked and felt amazingly soft . Worn for 3 days on holiday and upper sole was torn as if I was wearing them for years .. They were in a terrible state. I’ve been away for a while over a month not to sure if I can get a refund.”

Kurt Geiger 1 star review on 7th August 2024

Helpful Report

Posted 11 months ago

“I need customer service phone number”

Helpful Report

Posted 1 year ago

Kurt Geiger is rated 1.6 based on 160 reviews