★☆☆☆☆ DO NOT SHOP HERE — THEY LOST MY RETURN AND ARE GIVING ME THE RUNAROUND I don’t normally shop at this store — I shop here only for my daughter. I personally shop at higher-end luxury brands across the country, and I’ve never received such appalling service, even from brands with much more expensive merchandise. This company has had my item and my money for over a month. I returned an item and have proof it was signed for, including the name of the person who received it. And yet, they’re pretending like they have no idea what happened to it. Every time I reach out, they send the same copy-and-paste response asking for “two more days” to look into it. It’s been over a month of this — no action, no escalation, no resolution. No one is actually investigating or resolving anything. It’s just stalling tactics, plain and simple. To make it worse, the return itself is not of significant value. There is no valid reason I should be treated like this over something so minor. It feels like they just don’t care — customer service is non-existent. I’ve gotten better, faster, and more respectful treatment at every other store I’ve shopped at — literally hundreds across the country. I am now pursuing formal complaints through consumer protection channels and preparing to dispute the charge with my financial institution. It’s not about the money anymore — it’s about the disgusting lack of accountability and the disrespect shown. Save yourself the headache. Shop somewhere that actually values its customers.