Kurt Geiger Reviews

Name: Kurt Geiger
Address: 24 Britton Street, London
Rating: 1.58

1.6 Rating 168 Reviews

14 %

of reviewers recommend Kurt Geiger

Company Reviews

Questions

Metrics

1.6

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 257 2571

Email:

online.info@kurtgeiger.com

Location:

24 Britton Street
London
EC1M 5UA

Write Your review

Tell us how Kurt Geiger made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kurt Geiger 1 star review on 13th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling customer service. I bought a necklace for £289. It came wrapped in bubble wrap and broken. Obviously didn’t get checked. I found customer service rude and uncaring. I have bought several items No more. I will spend my money on something made well. I would avoid this company from now on For me to even make a review would have to be serious photo would not upload”

Helpful Report

Posted 7 months ago

“I am writing to express my disappointment regarding the quality of the Kurt Geiger bags I purchased in December 2024. Despite wearing them only occasionally and taking great care to store them properly, I have noticed significant signs of wear and damage that I did not expect from products of your reputation. I would like to highlight that I own handbags from other brands such as Coach, Michael Kors, and Marc Jacobs, which I have used regularly over several years. Despite frequent use, none of them have shown the level of deterioration that I am currently seeing with my Kurt Geiger bags after just a few months”

Helpful Report

Posted 7 months ago

“They delivered sandals in stead of a purse and sneakers and still don't want to give ma a refund. Already 10 days have passed and they are still 'investigating' as they made the mistake, not me”

Helpful Report

Posted 8 months ago

“I placed an order with KG - the goods arrived with a 50% tax invoice for import duties, they imported the goods from the EU and now i am being chased for import tax, KG just don't want to deal with this even thought it clearly says on the website all duties and taxes are calculated at checkout. Now i am being chased by a collections agency for nearly a 50% duty as to cost of order. Don't order anything off them - they just don't care about their customers at all.”

Helpful Report

Posted 8 months ago

“My boyfriend ordered me a bag, wallet, and sandals for my birthday because we were going away soon. My package was stolen off my step I contacted fedex and Kurt Geiger to help me get my items. I’m so upset and they are just telling me I’m out of over $700.”

Helpful Report

Posted 8 months ago

“Didn’t receive my order , FedEx delivered my order to the wrong place, both company sending me back and forward about a refund. I spend a lot of money with this company. Only asking my $58 dollars back at this point. Customer service was terrible. Keep sending pictures of my door . Just ridiculous…”

Helpful Report

Posted 8 months ago

“This is my second time in 3 months ordering from this site and not receiving a confirmation email, it comes off as a scam. This time around I paid for expedited shipping to track my order because I did not receive my last order . This is unacceptable and unfortunate for customers this will be my last time ordering off this website”

Helpful Report

Posted 9 months ago

“Not worth the money the products are trash”

Helpful Report

Posted 9 months ago

“I returned a wallet I bought for a Christmas gift due to poor quality; metallic colors and the designer name was already falling off. It’s February 11th and I am still waiting for my refund. After several emails sent, I was told it would be refunded on the 6th. Poor quality and customer service. Not a good look Kurt Geiger!!”

Helpful Report

Posted 10 months ago

“Do not order anything from this company my order was lost and they’re refusing to refund me my money back this has been going on for weeks their customer service representatives are rude and none of them have good customer service skills please be careful placing a order with this company online I am out of money and also the package I never received from them”

Helpful Report

Posted 10 months ago

“I received the a mens shoe instead of a women's shoe. The second item (purse) was not in the box. 1 tracking number was provided which indicates both items should be in the same box. I spoke to customer service, I was directed to wait an additional 4 days. I emailed Customer Service and requested that situation be escalated to a Supervisor. The same Customer Service Representative emailed me back and advised me to check with my neighbors. I am still waiting on a follow up.”

Helpful Report

Posted 10 months ago

“The way they treay customers does not reflect the high price they ask for their bags. My order was cancelled 2 weeks after placed. All this time they were assuring me that my order will be sent”

Helpful Report

Posted 10 months ago

“Worst Customer Service! My order was cancelled 14 days after it was placed, while all the time they were assuring me that my order will be sent to me!”

Helpful Report

Posted 10 months ago

“Appalling customer service. They don't respond to emails. When I ordered online, total price was different to the price charged on my credit card. Report the fraud and my bank refunded me the money. Please don't shop online with this store.”

Helpful Report

Posted 11 months ago

“So very disappointed! I have order a bag to be delivered to one of the Kurt Geiger store next day free delivery the item meant to be arriving on the 31st December . I have spoken to advisers online however no luck apparently they investigating and they don’t know where the item is and can’t issue refund as yet ! Honestly what a let down I would not recommend to anyone”

Helpful Report

Posted 11 months ago

“If I could leave a zero star review I would. Absolutely love the brand BUT the premium price tag should reflect in the customer service received. No wonder they only have 2 stars and why you can only speak to someone over online chat or email. Sometimes you just need a person to speak to! This is a KG stock error that I am being punished for, I only buy bags and shoes in this brand, I have maximum loyalty points and have been buying bags, shoes, hats, jewellery etc for years, even my umbrella is KG. Well no more, never again. Customer service counts for a lot and KG is THE worst I have ever experienced. AVOID”

Helpful Report

Posted 11 months ago

“I order a my daughter a purse and the order was delivered to the wrong address. But my order was a delivered earlier due date and I never got no email or text to let me know my order was delivered. I found out the next day when I went on the site to she when it’s supposed to be delivered. I saw when they drop my package off be its went to the wrong address. I check all my neighbors to see did they get the wrong package cause I know thats can happen they all said nope. So I contacted customer service about my package they didn’t have no care in the world about my package. They said they see the package was delivered and they can’t do anything about it’s. So basically I’m out of a purse and my money. I want never order anything from them or recommend any body to shop with them. .”

Helpful Report

Posted 11 months ago

“I place a order for my daughter and it was delivered to the incorrect address. I called the customer service and gave plenty of proof. All the times between there delivery from my camera. A picture of my porch and everything showing my order was NOT delivered. Customer service refused to do anything. I just feel cheated cause now I’m out the money and no shoes. Very upset no replacement didn’t even care. I included that the only delivery was from Walmart and sent video proof. Still no refund or replacement. I included all the camera footage between the time they say it was delivered.”

Helpful Report

Posted 1 year ago

“Horrible customer service. I will NEVER shop with Kurt Geiger again! Worst experience ever!”

Helpful Report

Posted 1 year ago

“I placed an order on Dec.2nd for a handbag for my daughter's birthday. Shipping said 5-7 business days, so I figured we would receive it by her birthday which is Dec. 9th....by Dec.6th if was still stating online that the label was created, but the item hadn't even been picked up from location by FedEx. Now my daughter will not receive her gift until est. Dec.11th which is after her birthday and outside of the shipping timeframe!!! I DEFINITELY WILL NOT BE PURCHASING FROM KURT GEIGER AGAIN!!!”

Helpful Report

Posted 1 year ago

Kurt Geiger is rated 1.6 based on 168 reviews