Awful customer service and sent me a damaged bag. Similar to what others say. If you are in the US no one will help you. They email back and forth but customer service sux ! They want me to spend more money with them and order another bag with expedited shipping. Then wait for the refunds. It seems like a scam. Don't order from the Kurt Geiger online store. Awful quality and even worse customer service. Scammers ! If you like their products order from Bloomingdale's or Nordstrom, I have never a problem. Seems the Kurt Geiger online store gets rid of their damaged goods online and then wants you to spend more moneybto get a bag without a damage. Thiefs !!! Shady business. Definitely not a luxury brand. Don't but from them.