Horrible customer service Very unprofessional, I will never order from them again. Over a month ago, exactly 7 weeks ago I have ordered a pair of sandals what had arrived in a used condition, dirty soles, missing ankle strap, scratches on the shoes all over. I have returned the item, also paid for next day delivery to their return address. Since then they lying that’s they never received the item, spoke to about 11 different advisor, all saying different stories.. The Sandal cost £65 , which I think never will see again, as they say it’s communication problem between them and the warehouse... They keep postpone the refund... Honestly : Don’t order from them !!!