I ordered a delivery 6 weeks ago and after a month of waiting for my delivery I got in touch with Kurt Geiger customer service to be told my order would be dispatched. After a further week of not receiving my item I got back in touch to be told there had been a problem with my delivery and they had cancelled my order and reimbursed me. I did not ask for my order to be cancelled and to be reimbursed, I had only asked where my delivery was. I did not want my order cancelled. I was then told if I wanted to purchase the items then I’d have to go online to reorder the items I had originally ordered. I duly went online and tried to reorder the monogram soft wallet which was NO longer available. The Size 5 black janeiro carvela shoes I ordered were also NO longer available in my size or colour.  I emailed the customer services stating that I could not reorder the same items and I had not received my money. In the email I stated I was really disappointed because I had NOT asked for my delivery to be cancelled and reimbursed. I was half expecting/hoping for my delivery to be reordered however I received another email with no apology and stating I would need to wait a few day’s until my refund appeared in my account. In the email, I also explained a had used a single use 50% discount code.Since it is single use it means I will NOT be able to get 50% off when I reorder.  I am extremely disappointed with the customer service provided. I did not ask for my order to be cancelled and to be reimbursed, yet they cancelled my order. I emailed looking to find my package and not for it to be cancelled. It has taken 6 weeks to be told you have cancelled my order. One of the items I was buying was a birthday present which I obviously couldn’t give because it wasn’t delivered.  As a result of this negative experience , I will not be buying any products from Kurt Geiger. I find it really lazy Kurt Geiger reimbursing me rather than rectify the problem and have my items delivered. I have big experienced such poor customer service before. From what’s meant to be a high end store with expensive products it does not match the customer service experience.