Avoid Kwik Fit Howard Street Bolton I have had to award 1 star because I couldn’t do a review on zero stars which is how I feel . After fitting a tyre we felt that my alloy wheel had been damaged . Kwik Fit always photograph the wheel trims prior to doing work to be able to accurately answer any queries of damage . This procedure produced a blurred photo which was useless - they therefore could not back up their assurances that the damage was there prior - however the manager was TOTALLY against anything we said - he said he fully backed his staff even though they hadn’t followed protocol - said they haven’t time to check if their photos are any good - we spent 1 hour trying to resolve it . The manager - Nick Buczynskyj said he wasnt bothered about their system not being adhered to , he said his area manager Rob Jackson wasn’t bothered either . I was very upset - it is a lovely car which I have only had 1 year . He proposed to put my old tyre on & send me away with a damaged alloy . He said people are “ trying it on “ all the time - hence they take photos to prevent this - well that’s a great system & would have solved this dispute immediately if they had followed their own rules . Another good customer service line from Mr Buczynskyj was I was only upset because I was ashamed that I’d damaged my own car !!! I am a 50+ lady who has never complained about a wheel trim ever in my driving history since age 17 and yet a young male manager of about 27 yrs old feels it is appropriate to speak to me with those demeaning words . This upsetting and insulting experience at Howard Street Kwik Fit garage cost me £245.85 BE WARNED unless you want to risk damage to your car & also experience the worst customer service & insulting behaviour ever - then DONT CROSS THE THRESHOLD - pay more if necessary & go elsewhere - it’s worth it to avoid the upset & stress that I have been subjected to today !!!!
2 months ago
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Kwik-Fit has a 2.71 average rating from 249 reviews

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