“I took my car for full servicing in the Newbury service center. They took the whole day to complete the repair. They left the car oil leaking heavily. My Ref: KF71-7036001. I took the car back to center twice to fix problem but they don't care about customer or car. They also left service sign light and auto start on/off on the dashboard. I am extremely unsatisfied with the service they had provided me and I will not come again.”
“Went to Dereham rd Norwich for front pads .
Quoted £140, a bit pricey but lifetime warranty.
Booked in and went off for 2hours came back car still on ramp. Apparently needed 2 new disks. Quoted £400 including pads which were now only £129;! Plus disk price .
Told they were too worn to put new pads on,
Told them to put wheels back on as the car had passed MOT 2 weeks prior when I purchased where pads were an advisory.
Receptionist told me MOT only does a visual check.
Had pads done at Citroen main dealers today for £90 advised disks had worn 3mm since new (10 months ago! Apparently they fitted them ) and still had plenty of life.
Ok I know they've probably been quiet for the year but don't screw people over for unnecessary work ... Will never use again”
“I had an OK experience with Kwik-fit, fitting a couple of sections of exhaust. Fairly friendly, fairly quick, probably a little more expensive than a small garage, but not too silly. I was neither delight nor disgusted. So pretty much what I expected really.”
“Questionable MOT practices. My vehicle was failed with a list of fraudulent faults. The vehicle has since been re-tested elsewhere with NO additional works being done and has passed without incident or advisories. Make of that what you will. I will certainly not be using them again.”
“Watch the Kwik-Fit cowboys, thay have a habit of telling you need work done that you dont! Went to one in Norwich Norfolk thay told me I needed new track rod ends and thay must be done, went to 2 other garages and thay told me that's aload of bull, stop talking up jobs to con people out of there money. Kwik-Fits in Norwich have a reputation of ripping people off, so the best you can all do is stay away🏃♂️”
“The service I received today was exceptional. The entire team at Kwik-Fit Verulam (St Albans) were so helpful - from my initial phone call to mending the puncture in under an hour. Excellent customer service”
“Refused to change our caravan tyres yesterday. Had a blowout on way home so contributed to us being stuck on dual carriageway with child & dog in the cold& rain. Caused a midwife to miss her shift the next day. Cheers Kwik fit. Gave 1 star as they answered phone.”
“Rang up for prices for a rear box for Hyundai i 10. Leicester .Just needed a rough price guide .Unfortunately the person on the phone line couldn't give me a price and told me i need to come down so they could check the car over for any other defects etc after a free inspection .All i wanted was a rough guide so i could compare with other suppliers i haven't got time to go around different places .Rang another local supplier he gave me 3 quotes on the spot ranging from a back box, centre exhust or full system .Also booked me in for the repair .So i went to him .If kwik fit gave me a quote to compare i would of considered kwik fit .”
“My Mini Cooper went in for a full service on Wednesday 14th October at the Ealing Kwik Fit. I was called and told a number of things were wrong with my car that needed immediate fixing and was quoted over £500.
- Tyre: £80
- Alignment: £79.95
- Break pads & front discs: £260
- Car Battery: £110
This was way too expensive (the tyre should cost £50 and a car battery is usually £60 plus VAT). I was also finding it hard to believe my car break pads and front discs needed replacing because there were no warning lights that came on and I hardly use my car. (Just over 40,000 miles in 10 years.)
The man I spoke to was pushy, claimed he had already started working on the car so dropped the price to £435 for me and then HUNG UP the phone when I said I did not want the work done but just wanted my car back once the service was completed.
Today I have taken my car to two local garages who both have stated there is Nothing Wrong with my break pads or front discs!! Also, there are scratch marks on my car bonnet and bumper that appeared after the service was done. Coincidence?! I don't think so. I am fuming as this is absolutely unacceptable and I will be taking this compliant further.”
“Kwik Fit Cinderford gave the most amazing service recently. A member of staff even drove me home & collected me again when my car was finished. Can't get better service than that! Really very grateful. Many thanks”
“Massive thanks to Ryan and Lewis and the team at Cheltenham Kwik Fit for fantastic service!! Friendly, helpful, professional and efficient team! Immediate assessment and provision of service, which was invaluable to an essential key worker in time of need! Would recommend to friends!”
“Phoned Weymouth branch, extremely busy.Not a problem still sorted my car same day.
Been going to them for over 3years used to go to Mercedes!!
Great team Steve runs a tight ship.You can expect Great service & prices.I can not sing their praise's enough.It's so rare to find, this level of service.Thank you.”
“Took car into not so kwik fit because lease company have contract with them. They broke glove compartment handle when retrieving wheel nut and when challenged about it the manager said the technician claimed he didnt do it. Complained to lease company about them and suddenly they are ordering new part and fitting when arrives. I accept things break and accidents happen but why not admit it instead of trying to cover it up. So 1 star for not being g honest. Would never go there by choice.”