Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.01

3.0 Rating 672 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 672 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 61%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Even though Kwik Fit Richmond Rd Twickenham were really busy today, my two new front tyres were still put on at the booked time, and the fitter John was very professional with very good customer service skills.”

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Posted 5 days ago

“All thanks to your firm”

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Posted 1 week ago

“I had a very disappointing and dangerous experience with Kwik Fit that I feel compelled to share. In November 2024, I got 4 new tyres fitted at the Welwyn Garden City branch, along with wheel alignment and tyre insurance. Everything seemed fine at the time. However, recently I noticed my car shaking heavily while braking. Concerned, I took it to Kwik Fit St Albans, where I was shocked to be told that FOUR bolts were missing and that all four rims were deformed (bevelled) — supposedly due to driving with missing bolts. When I told them the tyres had been fitted at the Welwyn branch, the St Albans team added three bolts and referred me back to Welwyn. Once there, I was told a completely different story — that the bolts may have been removed or missed by BMW, who had done a recall service in March 2025. However, I checked my service history (which I’ve kept carefully), and BMW had already flagged that the bolts were missing during their inspection — clearly showing the issue originated before their visit. Aside from BMW, I haven’t taken the car to any other service center between the tyre fitting and now — so there’s no doubt this happened at Kwik Fit. What’s worse is: I was made to pay for replacement bolts, even though the issue was clearly Kwik Fit’s fault. The explanation changed once they realised the mistake was from within Kwik Fit. The damage to the rims and the risk to my safety are things I can’t just ignore. I trusted Kwik Fit with my car, and this level of negligence and lack of accountability is simply unacceptable. I am extremely disappointed, and I hope Kwik Fit takes this seriously and compensates accordingly — not just for the cost but for the danger I was unknowingly exposed to. Would I recommend Kwik Fit after this experience? Absolutely not.”

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Posted 1 week ago

“Thank you Matt at Kwik-Fit Galashiels. Awesome service yet again. Despite being very busy and short staffed you kept us up to date with progress and got the issue sorted within a couple of hours.”

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Posted 1 week ago

“I was miss-sold a product and service demonstrating dishonesty and recklessness. I just paid £234 for a battery replacement and tracking (and free health check). Battery wasn't replaced, tracking wasn't corrected as per their system and the coolant was sucked to the 'minimum line' as apparently the blue light on the dashboard was a 'warning light' for the coolant .. which is incorrect. I have also noticed damage on the driver and passenger side doors. The car mechanics who worked on my car seem incompetent and put my car at risk and was a worser state than what it was prior to KwickFit. Taking further action and seeking financial compensation”

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Posted 3 weeks ago

“Really pleased with the efficient customer service and repair today @ Bicester Branch. Motor home exhaust mounts needed new ring supports.These were ordered and fitted in a very short time.Very friendly team.Nice to be able to just turn up no appointment needed.Thank you would definitely reccomend .”

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Posted 3 weeks ago

“Today I had a full exhuast replacement which was done within 1 Hour. I have nothing but praise for the Danny and Michael who dealt with the replacement. They were efficient, professional and frendly. I will certainly go back there again. Many thanks guys.”

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Posted 1 month ago

“Excellent, prompt and friendly service from management and technicians with coil springs replacement on Merc SLK 250 at Dereham Rd. Norwich branch. Many thanks.”

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Posted 1 month ago

“Lads in the Caterham Branch were super helpful and friendly today! I turned up with no appointment asking for help with a slow puncture and they fit me in straight away and I was out within 20 minutes! Fab customer service”

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Posted 1 month ago

“Booked mobility car in to get 4 new tyres. On arriving back home (half hour drive) noticed the 2 back tyres weren’t replaced. Replaced 2 front tyres and now the steering wheel shakes when driving. I phoned and asked why they weren’t replaced and they said they didn’t need replaced. I told them that the tread is level with the tread indicator and even took photos but are insisting they didn’t need replaced. Took the car to a different Kwik Fit (45 minutes drive) and they said that the tyres definitely need changed. They replaced them there and then.”

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Posted 1 month ago

“Brake pad and disc changed at £456.05 but not happy with the result.”

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Posted 1 month ago

“The Eltham quit fit staff are really helpful and get what you need to be done and go out their way to help you thanks to elie would recommend their brunch”

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Posted 1 month ago

“Booked mobile service , paid £1,060 for 4 tyres , they call the day before saying they can’t make it; cancelled my order and it’s been 8 working days and they still haven’t returned the money”

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Posted 2 months ago

“Went to kwikfit bridgend today the 29th April 25 .. Paul the manager came to see if he could help me he checked my front tyers on my van and advised me my decision was to replace he took it straight in hassle free paul completed all the work by himself great guy accet to kwikfit nice to see good care is still out there will defo use again thanks Paul for hassle free experience ....”

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Posted 2 months ago

“14/03/2025 Smoke came out of front left tyre. May be due to brake pad and disc friction. After a while it drove fine and took it to Kwik fit, Maidstone loose rd. I was given quote initially over £500 which was out of my budget so tried to cancel the repair. The mechanic told me that it can not be driven in the road but only can be recovered. I had no choice but to accept the condition. Luckily My price was reduced to £456.05. I drove for about 15 minutes and the brake pad was very very hot. I poured some water. It was smoking and sizzling noise where as there was nothing on the other wheel brake disc. Mechanic was kind enough to see next time. It was better but still way too hot in comparison with other wheel. I have been emailed and assured the master tech will repair my car by the end of the month. I am patiently waiting”

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Posted 2 months ago

“I came to Gosport Kwikfit and was helped with all information from Anthony. Honestly can't not believe how thorough he is within his work .Not only a people's person but absolutely dedicated to his work and 100% a multi tasker.An absolute credit to kwitwit. Wouldn't it just be so comforting to walk into every business as a female and feel this way .I will definitely be returning for a full service on my car for the reasons above .”

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Posted 3 months ago

“Had a fantastic experience at Kwik Fit in Newark on Trent recently that I just had to share. I rang the centre and spoke to a young guy called Jordan and explained that I was having some vibration issues with my car that i thought might be wheel balance issues . Before I'd even told him what car I drove, he said "is your car a Polestar 2 by any chance? " ....... "Yes, I replied" ........ " and does it have Michelin Tyres on it currently?" ..... again, I replied "Yes" ...... But how could he know this ? He then explained that there's been a problem with these Tyres and I should bring it in to check it out. The next day I took my car in and spoke to Ashley (the centre Manager) , and told him about the conversation i had with Jordan . Within an hour, Ashley had gained approval from the leasing company to replace all 4 tyres and had fitted all four tyres . FANTASTIC SERVICE !! .... Well done to both Jordan & Ashley !!”

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Posted 3 months ago

“Brilliant service from Jonathan 23/3/25”

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Posted 3 months ago

“went to the Kwik fit in Newark. Had a slow puncture, spoke with Ashley, very nice, polite, explained everything. They had a look, and the other front tyre needed to be replaced as well, we wasn't surprised, so we had both done. Didn't take too long, good service”

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Posted 3 months ago

“Brilliant service. Very helpful and efficient.”

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Posted 4 months ago

Kwik-Fit is rated 3.0 based on 672 reviews