I had a very disappointing and dangerous experience with Kwik Fit that I feel compelled to share.
In November 2024, I got 4 new tyres fitted at the Welwyn Garden City branch, along with wheel alignment and tyre insurance. Everything seemed fine at the time. However, recently I noticed my car shaking heavily while braking. Concerned, I took it to Kwik Fit St Albans, where I was shocked to be told that FOUR bolts were missing and that all four rims were deformed (bevelled) — supposedly due to driving with missing bolts.
When I told them the tyres had been fitted at the Welwyn branch, the St Albans team added three bolts and referred me back to Welwyn. Once there, I was told a completely different story — that the bolts may have been removed or missed by BMW, who had done a recall service in March 2025. However, I checked my service history (which I’ve kept carefully), and BMW had already flagged that the bolts were missing during their inspection — clearly showing the issue originated before their visit.
Aside from BMW, I haven’t taken the car to any other service center between the tyre fitting and now — so there’s no doubt this happened at Kwik Fit.
What’s worse is:
I was made to pay for replacement bolts, even though the issue was clearly Kwik Fit’s fault.
The explanation changed once they realised the mistake was from within Kwik Fit.
The damage to the rims and the risk to my safety are things I can’t just ignore.
I trusted Kwik Fit with my car, and this level of negligence and lack of accountability is simply unacceptable. I am extremely disappointed, and I hope Kwik Fit takes this seriously and compensates accordingly — not just for the cost but for the danger I was unknowingly exposed to.
Would I recommend Kwik Fit after this experience? Absolutely not.
1 week ago
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