Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.01

3.0 Rating 669 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 669 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 61%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear All review reader’s. Regards To Folkestone Kwik Fit. I am writing this review for the benefit of all especially for an elderly woman who was most blatantly ripped off. This is also combined with complaint for the treatment that I received as an out side MoT contractor. I must stress I have no affiliation with Kiwk Fit nor do I intend to after the treatment and dishonest sales practice that I have seen not to mention the substandard workmanship. Some time ( Last month February 2023 ) ago, a lady came in with her Fiat 500 for a knocking noise from her front suspension on her car. Simple enough the Fiat 500 is a pretty standard car nothing complex here. At this time I was in-between Mot’s and after watching various ill trained staff miss diagnosing the fault. I had a quick look, i found the fault in less time it took the so called mechanic change his bum. The fault was a detached front lower control arm bush, Pretty common on the Fiat 500. Now this is where it gets worse, on Auto Data, E3 Technical as well as main dealer book time this job would come in at 1.2Hrs to remove and replace said part. Which should not have cost the customer no more than lets say £200.00 all in. Mr Ashley Laker the branch manager tripled the cost if not more, claiming that it would take at least five hours. During my conversation with him I said that this job is a one hour job maybe an hour and half maximum. With this he calls me a liar whilst he was bragging how he bumped up the price to hit target. At this point I walked away in disbelief. The point of the above statement is for the driver of the Fiat 500 to raise her concern and I am sure she will get a fair refund. Top Tip Ashley Don’t rip people off. Chapter Two. I was an MoT Contractor drafted in to carry out DVSA approved MoT’s On my first day I was approached by Mr Ashley Laker branch manager suggesting that I might do dodgy MoT’s. My stand point on that subject is NO I WILL NOT CARRY OUT BENT MOT’S. As I am the one who will suffer the wrath of DVSA so there fore I will only test to DVSA standards. So with this I thought I had made my point. Weeks go by and a friendly bond was made or so I thought. Now bear in mind I am only human and as such I fell ill one week ( I was very ill ) that week I had conducted sixty-seven in a forty-seven hour week. Now bare in mind that the average MoT takes approximately forty-five minuets to an hour to complete. I was run down and exhausted on top of this I live thirty miles away and had a difficult time driving to and from site. So now we are at a Friday morning I was busy setting up the MoT test equipment for the day and as such I was grumpy not rude just plain old grumpy due to being so ill I should have been at home recovering. And so someone kindly made a complaint with out knowing the full story. This I set aside as it was trivial if a person cant see a man who is clearly unwell what am I supposed to say or do. As time goes by there are two local garages that use Kwik fit Folkestone for trade MoT. Now DVSA have strict standards how ever these two garages don’t seem to grasp this fact. As such were persistent in bringing cars that were not fit for testing and when refused they would get verbally aggressive. As my test standards were now apparent by way of I only test to DVSA standard. This approach had eroded the rapport I had on the Kwik Fit site. Que complaint number two, now this is strange. When I have conducted an MoT and processed the VT20 or VT30 this is left with the sales department. As such I get the next car in and processed for testing. I then find that a customer if any complained that I did not explain the advisories on the test certificate. Bare in mind that time is precious, how ever that being said if I was approached I would have explained the test result when time allowed. As a general rule I do not engage with customers pre or post test I leave that to sales department unless there is a genuine concern. Now complaint number three. This one I believe to be a made up complaint between ( Branch manager ) Mr Ashley Laker and his trade garage friend. As I must have been asleep for this one. It is alleged that I called a customer a C**T. Really Ashley where did I find the time for that. I don’t speak with customers on point unless there is a genuine concern relating to the MoT. I believe that you concocted these allegations in retaliation to my refusal to carry out bent MoT’s and as such this was hurting your pocket for the extra cash you are not getting in your back pocket. As the saying goes I hear nothing but I see everything. And yes I will be posting this to your head office as well as many other review sites as I can possibly find. And inform DVSA that they take special interest.”

Helpful Report

Posted 2 years ago

“Glasgow road, Dumbarton. Utter crooks. They said I needed a new exhaust and would charge me to store car overnight while new one arrived!!! Took it another local and they replaced a hanger! Not the first time I've heard this either. Avoid!!”

Helpful Report

Posted 1 year ago

“Kwik Fit - Life-threatening Brake Pads!!! A year ago I went to Kwik Fit to change the brake pads and front tires. They told me that if I pay approximately 3 times more, they will put brake pads on the car but guaranteed for life. I liked what they said and I accepted. A year later, the brake pad sensor tells me that they need to be changed. Surprised, I went to a branch, they told me that I had to go to the one who did the work.....I traveled 30 miles, I arrived and explained to them, they told me that the miraculous brake pads can still consume and they don't put new ones if the discs are not within legal parameters. Hmmm, it seemed strange to me and I asked them to show me this rule, they didn't have it available, I said ok, let's measure the discs, they said they didn't have time and to come back. A week later I showed up 15 minutes before the opening to measure the discs. According to their measurements, they told me that they are at the minimum and that they cannot change my guaranteed life time brake pads. I explain to them that by law, if the discs are at their minimum, they must not be changed and if they refuse to change these very expensive brake pads, they are putting my life and that of my family in danger. I asked them once more about this rule, this time they had a printed sheet that somehow included this aspect. I told him that that sheet is not manufactured or shop rule and isn't signed by anyone, so it is worthless and the law does not oblige me to change the discs if they are at the minimum, it just advises me, which means that I can still do a relatively large number of miles. Without brake pads, I consider my life and that of my family to be in danger. For these reasons, please avoid this service group. Kwik - Fit shame on you.”

Helpful Report

Posted 2 years ago

“PLEASE READ BEFORE USING KWIK FIT I had the most disgusting experience with Kwik Fit in Wednesbury. I am recovering from surgery and so therefore sent my partner with my car for it’s MOT. It failed it’s MOT and due to the extortionate prices I was quoted (£210) I found somewhere to else to carry out the work (available car) which managed to source the parts and do the labour for £30. When the work was being carried out on my break discs and pads by another mechanic he said my oil had been overfilled and was overflowing (purposely overfilled) which caused the oil to seep down, through the body of the car onto the floor, therefore looking like an oil leak. My partner then took my car back for a retest (at this point i’d spent over £50 on MOT tests) for us to be told that it had failed YET AGAIN due to the car having an “oil leak”. Funnily enough this “oil leak” wasn’t picked up in the first MOT and even though the car hadn’t been driven for 3 weeks AS I CANT DRIVE (and no signs of oil leaks on our drive) it must of been us which caused this leak. Upon saying this the “mechanic” said that it must of happened when my partner drove less than 5 minutes to our Kwik Fit. They then said that it would cost us a further £70 for parts and labour and they would re test for free. We obviously laughed in the “mechanics” faces and did our research and found we could buy the part that we needed for £10!!!!! Once again available car came to our rescue and have charged us £40 for parts and labour. We strongly believe that the oil filter was sabotaged to get more money as we sourced other mechanics to fix the parts needed and didn’t go through Quik Fit. As funnily enough 3 weeks went by and there was no sign of a “huge oil leak” on our driveway. Just because Qwik Fit are a branded name it doesn’t mean you should trust them. Never will I go here again, absolute con artists. You should be ashamed of yourselves Qwik Fit Wednesbury.”

Helpful Report

Posted 4 years ago

“Do not use Kwikfit. Took my car for Mot, it fail on ball joint rubber cover. Was quoted £200 for part & repair. After a week of waiting for them to get the rubber covering. Ordered one myself, it cost £8 including postage. Took my car to another two garages and there is nothing wrong with it, went straight through the Mot. I have used Kwikfit in the past. But never again. They are a rip off garage. Do Not Use...”

Helpful Report

Posted 1 year ago

“Usual nonsense walk in with a simple fixable puncture and they provide a list of nonsense reasons why you need two brand new tyres - this time ‘well gravel tyres are not good for tyres!!!’ - Kwik Fit should not commission operatives on tyre sales!!!!”

Helpful Report

Posted 1 year ago

“Had a puncture and had 230 mile trip to get home , went to 3 different depots and not one would try to fix it , told me they could do it 3 days later , won’t ever use a kwik fit ever again”

Helpful Report

Posted 1 year ago

“I booked and paid for a brake fluid change (on-line) last night and was given a 12 noon slot to take my car to the Brighouse branch of Kwik Fit. I arrived a few minutes early and was asked to leave my car/key with them. I asked why? and was told that they were very busy and had lots of jobs in. I said that I was willing to leave it for an hour (brake fluid changes are not time-consuming) only to be told that they couldn't tell me when it would be ready. He said that as well as the fluid change, they had to undertake a 45 minute brake check! I told him to cancel the job as I hadn't got all day to await it. He then tells me that I can't have a refund today because I had paid on-line, and that the employee who deals with refunds wasn't in. I drove a 12 mile round trip and wasted time/diesel to be treated like my custom is pretty much worthless. Don't let them get away with this disgraceful way of treating customers. Terrible service.”

Helpful Report

Posted 1 year ago

“Really bad customer service which may cost us about 4000 pounds. Kwikfit Giffnock on Fenwick Road, Glasgow incorrectly entered the mileage during Mot in 2022 to my wife’s car adding 20000 miles onto the mot certificate. Then said they couldn’t change it and would have to go through another mot so they could add a note onto the new mot…this was done but now my wife’s car can’t be taken as a part exchange worth 4000 pounds when buying a new car as the system at the national mileage register has not been updated and kwikfit are stating they can’t contact dvsa to change the mistake as there is NO proof of the original mileage in the first place and even though it is clear that it is the testers mistake, Kwikfit say there is nothing they can do with regards to an official change at dvsa. All they can do is issue an apology but that doesn’t help the situation as anyone taking the car as part exchange is insisting that this register be updated instead of showing a 20k mileage doscrepency when the cars mileage os searched.Now my wife is u able to sell this car. Customer service person who is apparently the manager at customer care team at kwikfit confirms this is all Kwik-Fit can do in this case.”

Helpful Report

Posted 1 year ago

“I'm not one to usually post a review but I'm disgusted by the lack of customer service at kwik fit, avoid at all cost!! Booked a mobile tyre fitter and paid up front. Fitter was a no show, there was no contact to advise they weren't coming after we waited all day (8.30am to 8.30pm time frame). We were unable to contact due to out of hours, spent a long time on hold this morning trying to get a refund but we were unable to get through to an agent. I finally got a call around midday saying they would move things around to get us in at 2pm, like they were doing us a favour. By then it was too late and we had found a great company who assisted us. As we here on holiday from Australia this has delayed our travel plans and caused major stress. Please don't waste your time and energy with this company!!”

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Posted 3 years ago

“fek me who would go here, get your head looked at”

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Posted 4 years ago

“Would not even bother wasteing your time, iv been to a few different ones, they al seem to have an atitude problem no mater what one you go to, like they thaught they wouldnt have to work on cars when they went into work that day. Needed a tire change today, dropped it off, 1 hour later i get a phone call telling me to pick it back up because they cant get the wheel off. Waste of time. Do your self a favor and go to someone that knows what they are doing.”

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Posted 4 years ago

“Absolutely worst ever. Can't even fit a bulb which they are well known for not anle to fit bulbs. Stay clear. They have not got s clue. Chech trveiws and ask friends. You will see/ hear for your self. No hood in any way. Only people that leave good reviews are people that don't no they are being robbed or them selfs”

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Posted 4 years ago

“Used for years with no problems, had a bad service done, power steering fluid and coolent not checked, many other problems missed. Lost 2 customers here.”

Helpful Report

Posted 4 years ago

“The Uxbridge Kwik-Fit branch stole my original ford battery and replaced it with an old one. I got into my car after paying for the £600 car service and the car wouldn't start. I lifted the car bonnet up and they had stolen my original ford battery and replaced it with an old one. When I confronted the staff and the manager they were very rude and I felt very intimidated. I talked to the mechanic who fitted this old battery and he told me that his manager told him to do it. They wouldn't give my ford battery back; I was a student nurse at the time and was very shy and timid as I was only 18. I tried to complain to Kwik-Fit customer service and they didn't care and kept putting me in touch with the manager who stole my battery. These guys are thief's, I should have called the police. Avoid this branch at all cost as they will steal the original parts of your car and replace them with old ones. Very dishonest people who work at this place.”

Kwik-Fit 1 star review on 14th March 2021

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Posted 4 years ago

“I went in for one new tyre to Kwik Fit Hendon. Three mechanics swarmed around the car, telling me I needed 4 new tires and my wheel alignment was wrong. I was having none of it, and took my car to my local garage. Turns out 3 tyres were fine, my wheel alignment was fine, and indeed all I needed was one new tyre. Never again, Kwik Fit. They exaggerated my problem to get more sales.”

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Posted 4 years ago

“Scammed my girlfriend for £400 for two budget tyres. They do the laser alignment scam here. Totally untrustworthy and said if you don’t do this you will die in accident.”

Helpful Report

Posted 4 years ago

“I chose Kwik-fit in Harrogate for my MOT and service due to the relatively cheap price. This is how they suck you in. Granted my car is ageing, however in the past 12 months i have barely drove it due to Covid-19. £820 was the initial price for all the works required! They cheekily didn't distinguish between what was legally required and what was "advised". They were also not transparent about the breakdown of the price and were clearly trying to rip me off. One phone call back straight after immediately reduced the price to £688 which was the "best they could do". I reluctantly accepted this, but when i came to review the invoice, there was 2 year wheel alignment and tyre insurance thrown in which i was not bothered about. Another final call got the "best price" down by another £100. Sickening how they can go round ripping people off like that! Don't use them”

Helpful Report

Posted 4 years ago

“Total let down. I scheduled my MOT online, arrived on time and the representative said they would call me in 40 - 60 min when the testing is done. They never called, I returned to Kwik Fit Bracknell shop in the evening, an hour before closing. They said the car failed MOT due to the headlights pointing too high. I told them my car was released from Service that very morning and everything was all right, and requested to see the headlight testing. They invited me into the testing garage after about 10 minutes (!) and - surprise - the lights were now pointing too low, below the mark on the testing wall. When I presented these contradictory statements to the Manager, he offered a third version: "One was pointing too high, the other was pointing too low." (!!) They admitted they made a mistake for not calling me, to tell me about the failed test and to agree with me the next step. They should not have "tried to repair" the deficiency without consulting me. Instead, they decided to leave the car for repair, explained that most likely "the only" way to remedy the defect would be new headlights (GBP 250 + labour). I thanked them, took my car to another MOT Center, where a friendly mechanic fixed "the problem" in less than 2 minutes: the bulbs in the headlights were loose. I called Kwik Fit Customer Service, explained what happened, and they returned the money no questions asked. Sadly, Kwik Fit lost three good customers.”

Helpful Report

Posted 4 years ago

“Dreadful company, dreadful mechanics, rude, arrogant and how many tines have I had a tyre fitted from them which are not sealed properly and the tyre deflates. Countless having had company cars and tied into Lease Car Deals with them. I would never recommend any of their garages.”

Helpful Report

Posted 4 years ago

Kwik-Fit is rated 3.0 based on 669 reviews