Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.00

3.0 Rating 666 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 666 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked mobility car in to get 4 new tyres. On arriving back home (half hour drive) noticed the 2 back tyres weren’t replaced. Replaced 2 front tyres and now the steering wheel shakes when driving. I phoned and asked why they weren’t replaced and they said they didn’t need replaced. I told them that the tread is level with the tread indicator and even took photos but are insisting they didn’t need replaced. Took the car to a different Kwik Fit (45 minutes drive) and they said that the tyres definitely need changed. They replaced them there and then.”

Helpful Report

Posted 2 weeks ago

“Brake pad and disc changed at £456.05 but not happy with the result.”

Helpful Report

Posted 2 weeks ago

“Booked mobile service , paid £1,060 for 4 tyres , they call the day before saying they can’t make it; cancelled my order and it’s been 8 working days and they still haven’t returned the money”

Helpful Report

Posted 1 month ago

“14/03/2025 Smoke came out of front left tyre. May be due to brake pad and disc friction. After a while it drove fine and took it to Kwik fit, Maidstone loose rd. I was given quote initially over £500 which was out of my budget so tried to cancel the repair. The mechanic told me that it can not be driven in the road but only can be recovered. I had no choice but to accept the condition. Luckily My price was reduced to £456.05. I drove for about 15 minutes and the brake pad was very very hot. I poured some water. It was smoking and sizzling noise where as there was nothing on the other wheel brake disc. Mechanic was kind enough to see next time. It was better but still way too hot in comparison with other wheel. I have been emailed and assured the master tech will repair my car by the end of the month. I am patiently waiting”

Helpful Report

Posted 1 month ago

“The staff at Wandsworth branch just don't give a s**t. Booked in for new tyre, left car, was told it would be 45 mins, came back and it hadn't been done. No explanation of why, no apology, nothing. Seems to be a male culture of it's cool 'not to give a sh..'. I go to Wandsworth because it's convenient and sad to say this is not the first time I've had a bad experience. Previously had cancelled appointments on arrival, no record of an appointment, told that work had been done but hadn't been, etc. Terrible attitude toward customer service. Will never go back to this place.”

Helpful Report

Posted 5 months ago

“My family used Kwik-fit for many years at Wembley Central and later Wembley Park branch for tyres and MOT. Recently noticed significant deterioration in managerial new staff and poor customer service. First, when I had a nail puncture they refused to do a repair, quoting their company policy and suggested I buy a new tyre when other garage nearby did a good quick repair. A few months later I had a similar problem with a different vehicle with a flat tyre that was repaired easily and inexpensive previously now refused to repair. Finally, the nail in the coffin was my last visit when I had a punctured flat tyre and had prebooked appointment and then had to wait 2 hours to be told that they cannot swap flat tyre to a spare tyre only a new tyre purchased from them. I was forced to drive on a completely flat tyre to another place nearby to change my flat tyre to a spare. I found them unhelpful and uncaring and will never use them again and will not recommend!”

Helpful Report

Posted 6 months ago

“Woke up this morning to go to an appointment 07.30.only to find I had a flat tyre.I went to two kwik fit service shops and asked if they could possibly sort my puncture out for me. Only to be told they were to busy.TO BUSY......two members of staff were attending to their friends vehicle fitting something new...the 2nd kwik fit were both on mobile phones...drinking coffee.and hadn't got the time to attend to my issue. I know that walk in business plays a big part in getting to their daily..weekly targets. I shall never try kwik fit again! Also I will not recommend kwik fit in the future. This sort of service is terrible.”

Helpful Report

Posted 7 months ago

“Customer service non existent waited 3 hours and my car wasn’t put in the bay for a service totally wasted my day cancelled the job as it was going to be at least another 2 hours utter shambles they were booking every service at the same time never comming back lincoln outer circle road have to rebook it in somewhere else due to this company wasting my time avoid at all costs !!!!!”

Helpful Report

Posted 7 months ago

“Took my car to Kwik Fit Bolton. Told that puncture repair not possible and new tyre would cost in excess of £230….not in stock but could offer me a different make of tyre for £220. I questioned this, as I didn’t think it wise to have a different make of tyre on one wheel. Asked if they could inflate my tyre so that I could shop around for a tyre that was the same make as the other three tyres. Today, I went to a tyre company recommended by my mechanic- they repaired the tyre at a cost of £14.”

Helpful Report

Posted 7 months ago

“Absolutely disgusting customer service at the Bournemouth branch. Their card machine would not work. I said I could do a bank transfer which they declined and said unless I leave my card details (which I dont want to do for data protection) they would take the tyres of my van!!! Wasting my time and being obstructional and unhelpful. Go anywhere apart from Kwikfit! Drive away happy every time??? I don't think so!!!”

Helpful Report

Posted 7 months ago

“Don't use Kwik Fit ! Don't use Kwik Fit !! As a company they have zero customer service. People lie and as a result I have had to pay £2,927 to fix my car after damage this was done at the Leamington Spa Branch 28/08/2024. Branch have accepted liability and told me to get it fixed and send invoice once work is completed to them settle the claim (Have evidence) But Kwik Fit Operations have denied any liability and even made things up. After weeks of trying to get a reply they only came back when I said I was seeking legal advice.”

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Posted 7 months ago

“Kwik fit Incle Street Paisley Staff are: Unprofessional. Un helpful, intimidating. Still have a flat tyre and £86 down”

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Posted 9 months ago

“I may have a record time in waiting for a problem repair on my brilliant running low mileage 2009 Vauxhaul Zafira at Kwik Fit Aberdeen by an employee caused during an MOT. Its been 15 months and still ongoing since May 2023. I'm in contact with Guinness Records to see if I qualify for an entry. Its cost me almost £8000 in this time while they've danced around the repairs and lies. They were helpful at the start but now think I am only worth the cost of the MOT "£2000" and the cost of road tax and Insurance £800+. Nothing towards compensation of the £5000 it cost me being cornered to buy another car because I had had enough of waiting. I await Guinness Records and by heck I will make sure their treatment towards me is World Wide. Their very first off of £200??? A "Goodwill gesture" £200?? Can you believe that for over 15 months plus no car and it was THEIR fault?? Now I am stuck with a car I cant sell because I don't trust it to last. Its been in and out their garage so much I had to log it. Jason Barry was the person who was "nice to start with" but now thinks I am a fool. We'll soon see, Mr Barry. More to follow.”

Helpful Report

Posted 9 months ago

“Kwik fit mobile service is really bad. From my first call till the service, very bad. Customer service were mean and not willing to help, 4 customer service so far. Promised to come during 11am - 1am, end up with no show up till 4:30pm. When i called up to check the status, two customer service rep are badly response. The price is premium, the service is below average. They are charging me GBP100 for on site service, GBP180 for one tyre which is at least 30% higher than market. Never recommend this company to anyone.”

Helpful Report

Posted 9 months ago

“My wife and I visited Southport today to pay our respects (Sunday 4th August 2024), we travelled from Bolton, when we arrived the tyre pressure light illuminated on the dash of our Fiat 500, I checked the pressures and found one of the rear tyres to be very low, as we do not have a spare in this model of car, we found the local Kwik Fit (Southport). The time was approx 14.40pm, I called in and spoke to a gentleman and explained that we were not from the area and we possibly had a puncture as I already checked the pressures and added air, he was very unsympathetic and told me that there was nothing he could do as they were too busy, I could see 2 vehicles in the bay and 2 staff. I left disgusted at the thought of him ignoring the fact that we could be stranded over 30 miles from hope. My local Kwik Fit in Bolton are fantastic, they would never leave someone stranded. Shame on you Kwik Fit Southport.”

Helpful Report

Posted 10 months ago

“A funny thing happened to me at Kwik Fit recently. I took my car in for an MOT on June 12, 2025, and it failed due to a worn tyre and a rod end ball joint dust cover. They quoted me around £500 for the necessary repairs, which I paid. They changed three tyres, including the nearside rear tyre, and then retested the MOT. Here's where it gets interesting: despite supposedly changing the nearside rear tyre, they added an advisory note about a nail in that very same tyre! Now I'm left scratching my head, wondering if they actually did the work or if I'm just out £500 for nothing. I have all the evidence and the invoice to back this up. It looks like they didn’t do my first MOT properly and failed it just to make money on repairs. On the retest, they seem to have just copied and pasted without properly checking it. This whole experience has left me questioning their competence and honesty. I would advise others to be cautious and maybe think twice before using Kwik Fit for their MOT and repair needs.”

Helpful Report

Posted 11 months ago

“Do not use Kwikfit. Took my car for Mot, it fail on ball joint rubber cover. Was quoted £200 for part & repair. After a week of waiting for them to get the rubber covering. Ordered one myself, it cost £8 including postage. Took my car to another two garages and there is nothing wrong with it, went straight through the Mot. I have used Kwikfit in the past. But never again. They are a rip off garage. Do Not Use...”

Helpful Report

Posted 1 year ago

“Just throwing this into the mix for people to make their own minds up. In Huddersfield there are two Kwik Fits, Leeds Road and Lockwood. In 2016 i took my LWB Jaguar XJ to Lockwood as the tyres were noisy. Was told that they were all cracked and that one ‘had a split all the way round’ and that i was lucky i got there given the power of the car. Total bill circa £1200.00 In 2021 i took my Saab Convertible to the Leeds Road branch. Was told all my tyres were illegal and ‘one had a split all the way round’. Totsl bill circa £380.00 In 2024 i took my Bentley to Lockwood for them to check a slow puncture. I had recently had the wheels refurbished and suspected either a poor seal or faulty valve. I was told they were very busy and i would have to wait for them to check it. Got chatting to two other customers in the waiting area who both said they had been waiting over two hours even though they had appointments. Eventually they guy who seemed to be in charge went out to my car and got down on his knees to look at my rear tyre, no attempt to take the wheel off and actually locate the leak and guess what he said? ‘I’ll be changing that one, it’s got a split all the way round and if you unleashed the power of the car you would have serious problems’. Quoted £649.00 for two new tyres. The tyres are Pirelli PZero 275/35 ZR20 B1 specifically for my car and fortunately they are not currently available, Bentley are letting me know when they arrive in the UK. When i got home i got down and checked the tyre myself, no split that i could see in fact the tyre looked in great condition. Spent £10 on Tyre Weld from Halfords and the tyre has lost zero pressure since. Iam a 58 year old man and during my life i have owned/had the use of more than 50 cars and the only ones that have had tyres with ‘splits all the way round’ are the ones i have taken to Kwik Fit Lockwood and Leeds Road, Huddersfield. Food for though?”

Helpful Report

Posted 1 year ago

“Was quoted a ridiculous amount to replace a seized caliper. Did it myself in 1 hour and saved £312.00”

Helpful Report

Posted 1 year ago

“Tonbridge - I waited for a part ( a pipe ) to be delivered to finish a previous job, waited a few weeks, called a few times and was always told I would be called back to say whether they had it in or not but never was. I then booked an MOT, called them the day before asking about the part again and was told to bring the car down so they could replace ready for the MOT the next day. They had my car the whole afternoon and only 3 hours after collecting ( only about 30 mins of driving in total though ) I suddenly had white smoke from my bonnet & exhaust, a grinding noise, dash warning lights & my car started slowing down. RAC guy noticed that my radiator hose had been placed back but not actually clipped on, after bumps in the road and the right amount of pressure was built up it pushed the pipe out of place causing all my coolant to pour out. We left it at Kwik Fit and I went down the next morning with the RAC report to show them. Basically my head gasket was blown along with other stuff and was apparently going to cost over £1,500 to fix. Management never admitted fault in actual words however they did fork out quite a bit for me to have a courtesy car ( which was one of the two only decent parts of this stress ) for a month... it took a whole month for this case to be with the ops manager and he hadn't even made a simple decision whether to fix or buy my car which is ridiculous. The second decent thing being the centre manager seems like a alright guy and he took the case on himself in the end and I got an answer in two days. At the end of all this even though the garage is at fault ( and I had one of the mechanics on the phone actually say "oh yeah, the car we blew up" so there we go..) they ended up buying my car from me but even though what happened wasn't my fault, I still made a loss of money, the whole month was stressful but especially trying to find a new car quickly and after only having the previous one 6 months. Overall awful communication throughout, clearly don't pay proper close attention to their work and don't like to sort things out quickly or efficiently. I would just go somewhere else if I were you.”

Helpful Report

Posted 1 year ago

Kwik-Fit is rated 3.0 based on 666 reviews