Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.01

3.0 Rating 688 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed with the service received today from Kwik fit, Bristol Road, Gloucester. I booked my car in for a service and MOT today (25th Nov 2025), as the MOT expires tomorrow, I arranged for my son to have a day off to deliver the car, he also arranged for his friend to collect him. When they arrived at the centre, the Manager told my son that the emission machine had been playing up for a while, and they could not carry out the service or MOT. Today has been an inconvenience to say the least and a total waste of time for my son and his friend, we also cannot book in any other centre before my car MOT expires tomorrow and therefore the car will now be off the road until we manage to get an MOT next week. The questions I would like to ask: Why are you taking bookings when the centre manager knows the machine is faulty? many booking were made as I could see the slots being filled. Why did the manager not try and source a slot in another Kwikfit centre close by? What compensation are Kwikfit going to offer for this inconvenience and lack of proper customer service?”

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Posted 2 days ago

“Booked in for tyre change at 2.30 at Grimsby depot still waiting at 3.45 for it to get changed ,Won't use kwik fit again”

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Posted 1 week ago

“Made an appointment on a Monday for tyre replacement &tracking to be carried out on the Friday which was the day of the storm. Drove 23 miles in horrendous weather conditions to be told they hadn't got the tyre. Been using Kwik fit Newtown for 20+years very disappointed.”

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Posted 1 week ago

“Booked in to have a free break check done, told it would be done within a hour, 2 hours 20 mins later to be told I desperately needed break pads & discs urgently. Didn’t fully believe this as the breaking on the car was fine. Booked the car in at my local independent garage & was told there was nothing wrong with either my pads or discs!! Kwik fit quoted me £349 for work that isn’t needed!! Certainly will not be returning”

Helpful Report

Posted 2 months ago

“Absolutely appalling service from KwikFIt today - I will NEVER use KwikFIt again and will spread the word. Booked tyres on the 19th of August, almost 2 weeks ago. This morning received an email that the fitter will arrive between 9 and 10am. Then get a call at 10.39 saying that unfortunately the tyres are not in stock.,..,.. The car has to go to MOT tomorrow with the new tyres I had ordered and am now left with no options because every other tyre fitter needs to order them in. Maybe, just maybe, it would be good to check you actually have tyres in stock when customers order them and let them know in a TIMELY fashion if you are unable to source them. Thanks KwikFIt!!! NEVER AGAIN.”

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Posted 2 months ago

“I called into Huntingdon workshop yesterday (Thursday) about 4pm to get a new tyre fitted to my spare. Was told too busy and go back today which I did and was told by William that I must have the health check or they won’t even touch my car. Officious or what !!! I told him I declined the check and I told to I would take my car elsewhere. He said ok you do that. Brilliant customer service. What would happen is someone else took my wheel in. This is really appalling”

Helpful Report

Posted 3 months ago

“I had a very disappointing and dangerous experience with Kwik Fit that I feel compelled to share. In November 2024, I got 4 new tyres fitted at the Welwyn Garden City branch, along with wheel alignment and tyre insurance. Everything seemed fine at the time. However, recently I noticed my car shaking heavily while braking. Concerned, I took it to Kwik Fit St Albans, where I was shocked to be told that FOUR bolts were missing and that all four rims were deformed (bevelled) — supposedly due to driving with missing bolts. When I told them the tyres had been fitted at the Welwyn branch, the St Albans team added three bolts and referred me back to Welwyn. Once there, I was told a completely different story — that the bolts may have been removed or missed by BMW, who had done a recall service in March 2025. However, I checked my service history (which I’ve kept carefully), and BMW had already flagged that the bolts were missing during their inspection — clearly showing the issue originated before their visit. Aside from BMW, I haven’t taken the car to any other service center between the tyre fitting and now — so there’s no doubt this happened at Kwik Fit. What’s worse is: I was made to pay for replacement bolts, even though the issue was clearly Kwik Fit’s fault. The explanation changed once they realised the mistake was from within Kwik Fit. The damage to the rims and the risk to my safety are things I can’t just ignore. I trusted Kwik Fit with my car, and this level of negligence and lack of accountability is simply unacceptable. I am extremely disappointed, and I hope Kwik Fit takes this seriously and compensates accordingly — not just for the cost but for the danger I was unknowingly exposed to. Would I recommend Kwik Fit after this experience? Absolutely not.”

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Posted 4 months ago

“I was miss-sold a product and service demonstrating dishonesty and recklessness. I just paid £234 for a battery replacement and tracking (and free health check). Battery wasn't replaced, tracking wasn't corrected as per their system and the coolant was sucked to the 'minimum line' as apparently the blue light on the dashboard was a 'warning light' for the coolant .. which is incorrect. I have also noticed damage on the driver and passenger side doors. The car mechanics who worked on my car seem incompetent and put my car at risk and was a worser state than what it was prior to KwickFit. Taking further action and seeking financial compensation”

Helpful Report

Posted 5 months ago

“Booked mobility car in to get 4 new tyres. On arriving back home (half hour drive) noticed the 2 back tyres weren’t replaced. Replaced 2 front tyres and now the steering wheel shakes when driving. I phoned and asked why they weren’t replaced and they said they didn’t need replaced. I told them that the tread is level with the tread indicator and even took photos but are insisting they didn’t need replaced. Took the car to a different Kwik Fit (45 minutes drive) and they said that the tyres definitely need changed. They replaced them there and then.”

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Posted 5 months ago

“Brake pad and disc changed at £456.05 but not happy with the result.”

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Posted 5 months ago

“Booked mobile service , paid £1,060 for 4 tyres , they call the day before saying they can’t make it; cancelled my order and it’s been 8 working days and they still haven’t returned the money”

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Posted 6 months ago

“14/03/2025 Smoke came out of front left tyre. May be due to brake pad and disc friction. After a while it drove fine and took it to Kwik fit, Maidstone loose rd. I was given quote initially over £500 which was out of my budget so tried to cancel the repair. The mechanic told me that it can not be driven in the road but only can be recovered. I had no choice but to accept the condition. Luckily My price was reduced to £456.05. I drove for about 15 minutes and the brake pad was very very hot. I poured some water. It was smoking and sizzling noise where as there was nothing on the other wheel brake disc. Mechanic was kind enough to see next time. It was better but still way too hot in comparison with other wheel. I have been emailed and assured the master tech will repair my car by the end of the month. I am patiently waiting”

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Posted 7 months ago

“The staff at Wandsworth branch just don't give a s**t. Booked in for new tyre, left car, was told it would be 45 mins, came back and it hadn't been done. No explanation of why, no apology, nothing. Seems to be a male culture of it's cool 'not to give a sh..'. I go to Wandsworth because it's convenient and sad to say this is not the first time I've had a bad experience. Previously had cancelled appointments on arrival, no record of an appointment, told that work had been done but hadn't been, etc. Terrible attitude toward customer service. Will never go back to this place.”

Helpful Report

Posted 11 months ago

“My family used Kwik-fit for many years at Wembley Central and later Wembley Park branch for tyres and MOT. Recently noticed significant deterioration in managerial new staff and poor customer service. First, when I had a nail puncture they refused to do a repair, quoting their company policy and suggested I buy a new tyre when other garage nearby did a good quick repair. A few months later I had a similar problem with a different vehicle with a flat tyre that was repaired easily and inexpensive previously now refused to repair. Finally, the nail in the coffin was my last visit when I had a punctured flat tyre and had prebooked appointment and then had to wait 2 hours to be told that they cannot swap flat tyre to a spare tyre only a new tyre purchased from them. I was forced to drive on a completely flat tyre to another place nearby to change my flat tyre to a spare. I found them unhelpful and uncaring and will never use them again and will not recommend!”

Helpful Report

Posted 1 year ago

“Woke up this morning to go to an appointment 07.30.only to find I had a flat tyre.I went to two kwik fit service shops and asked if they could possibly sort my puncture out for me. Only to be told they were to busy.TO BUSY......two members of staff were attending to their friends vehicle fitting something new...the 2nd kwik fit were both on mobile phones...drinking coffee.and hadn't got the time to attend to my issue. I know that walk in business plays a big part in getting to their daily..weekly targets. I shall never try kwik fit again! Also I will not recommend kwik fit in the future. This sort of service is terrible.”

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Posted 1 year ago

“Customer service non existent waited 3 hours and my car wasn’t put in the bay for a service totally wasted my day cancelled the job as it was going to be at least another 2 hours utter shambles they were booking every service at the same time never comming back lincoln outer circle road have to rebook it in somewhere else due to this company wasting my time avoid at all costs !!!!!”

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Posted 1 year ago

“Took my car to Kwik Fit Bolton. Told that puncture repair not possible and new tyre would cost in excess of £230….not in stock but could offer me a different make of tyre for £220. I questioned this, as I didn’t think it wise to have a different make of tyre on one wheel. Asked if they could inflate my tyre so that I could shop around for a tyre that was the same make as the other three tyres. Today, I went to a tyre company recommended by my mechanic- they repaired the tyre at a cost of £14.”

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Posted 1 year ago

“Absolutely disgusting customer service at the Bournemouth branch. Their card machine would not work. I said I could do a bank transfer which they declined and said unless I leave my card details (which I dont want to do for data protection) they would take the tyres of my van!!! Wasting my time and being obstructional and unhelpful. Go anywhere apart from Kwikfit! Drive away happy every time??? I don't think so!!!”

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Posted 1 year ago

“Don't use Kwik Fit ! Don't use Kwik Fit !! As a company they have zero customer service. People lie and as a result I have had to pay £2,927 to fix my car after damage this was done at the Leamington Spa Branch 28/08/2024. Branch have accepted liability and told me to get it fixed and send invoice once work is completed to them settle the claim (Have evidence) But Kwik Fit Operations have denied any liability and even made things up. After weeks of trying to get a reply they only came back when I said I was seeking legal advice.”

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Posted 1 year ago

“Kwik fit Incle Street Paisley Staff are: Unprofessional. Un helpful, intimidating. Still have a flat tyre and £86 down”

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Posted 1 year ago

Kwik-Fit is rated 3.0 based on 688 reviews