Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.02

3.0 Rating 682 Reviews

50 %

of reviewers recommend Kwik-Fit

Company Reviews

Questions

Metrics

3.0

Based on 682 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

Visit Website

Write Your review

Tell us how Kwik-Fit made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Finding non-existent faults - trying to up sell. I took my car in to the Bristol Kwik Fit (in Bedminster) to have the two front tyres replaced. When I came to collect the car they said they had found an issue with the front coil spring, "part of it was missing" and that if you looked closely at the car you could see it was lopsided (I couldn't). Bizarrely they said it was still okay to drive but recommended I booked in with them soon to get it replaced. They quoted me £270 and gave me a print out of the quote, so I have a record of the work they were claiming needed doing and charging for. When I got home I looked up broken coil springs and advice online was if there is any issue you should NOT drive the car and get it replaced immediately. I took it to my local garage, they had a look and said the front coil spring is fine, there is no break and the car isn't lopsided at all. Completely fraudulent attempt to get unnecessary work done. I will avoid Kwik Fit like the plague now. I have reported in to the Head Office but not received anything back.”

Helpful Report

Posted 3 years ago

“The manager at Newbury is rude/unhelpful and really dosent care if they get the business or not! Different story at Andover branch, helpful and polite. I won't ever use newbury again! Their loss on about £400 worth of tires.”

Helpful Report

Posted 3 years ago

“Non show and no refund Really disappointing. We’ve used them twice for their home tyre services. Both times they’ve let us down. The first being that they didn’t have the tyre we ordered promised a refund and never gave it. The most recent being where we confirmed an appointment, had text messages in the morning as confirmation, took a half day off and they never showed. We called and the team simply said they ran out of time, understandable if there had been some form of communication to let us know. We’ve asked for a refund now. I’d us anyone else for their services.”

Helpful Report

Posted 3 years ago

“Kwik Fit - Life-threatening Brake Pads!!! A year ago I went to Kwik Fit to change the brake pads and front tires. They told me that if I pay approximately 3 times more, they will put brake pads on the car but guaranteed for life. I liked what they said and I accepted. A year later, the brake pad sensor tells me that they need to be changed. Surprised, I went to a branch, they told me that I had to go to the one who did the work.....I traveled 30 miles, I arrived and explained to them, they told me that the miraculous brake pads can still consume and they don't put new ones if the discs are not within legal parameters. Hmmm, it seemed strange to me and I asked them to show me this rule, they didn't have it available, I said ok, let's measure the discs, they said they didn't have time and to come back. A week later I showed up 15 minutes before the opening to measure the discs. According to their measurements, they told me that they are at the minimum and that they cannot change my guaranteed life time brake pads. I explain to them that by law, if the discs are at their minimum, they must not be changed and if they refuse to change these very expensive brake pads, they are putting my life and that of my family in danger. I asked them once more about this rule, this time they had a printed sheet that somehow included this aspect. I told him that that sheet is not manufactured or shop rule and isn't signed by anyone, so it is worthless and the law does not oblige me to change the discs if they are at the minimum, it just advises me, which means that I can still do a relatively large number of miles. Without brake pads, I consider my life and that of my family to be in danger. For these reasons, please avoid this service group. Kwik - Fit shame on you.”

Helpful Report

Posted 3 years ago

“Booked a MOT at Nailsea branch and after a 30min wait they refused to test the car due to a faulty boot latch??? What they should have done is do the test they had been paid for and fail it on the fault, I then had to waste more time calling head office for the refund, the Nailsea manager was unhelpful and condescending, this is the second poor experience at this branch and it will be the last.”

Helpful Report

Posted 3 years ago

“12 pm appointment but I left at after 14:00 because wrong part delivered and took ages to rectify. Excuse after excuse until I got bored”

Helpful Report

Posted 3 years ago

“DON'T BOTHER... Had two front tyres replaced , on driving home I noticed that the tyre pressures are 35 & 38psi. One must be wrong! or both!. When I returned home contacted Kwik fit and asked what the correct tyre pressures are "they're on the A post" the manager replied, so why can't your stupid lazy fitter have had a look. "Bring the car back and we will adjust the tyres" So you want me to spend the day driving to and from Kwik fit? Sometimes the tyres read higher and need to be driven for a while 🤔😂😂. I'm trying hard not to think what may happen should this fitter work on a car that safety critical”

Kwik-Fit 1 star review on 24th August 2022

Helpful Report

Posted 3 years ago

“Appalling. Booked online for a full service 5th Aug. Arrived to be told technician off sick for 6 weeks. Despite having my email & mobile number no prior cancellation message to let me know. I booked the service on 9th July & paid the £200 deposit. This is yet to be refunded having been told 3-4 working days.”

Helpful Report

Posted 3 years ago

“Stranded with a flat tyre because kwik fit couldn't be bothered to fit it!! Absolutely appalling service from kwik fit in Bath. I turned up with an emergency flat tyre that was unsafe to drive on. I arrived at 15:30 on a Sunday. The worker couldn't be bothered to change my tyre as he wanted to go home early instead. I was left stranded 200 miles from home and had to resort to buying the tyre from kwik fit and using another company (at further expense) to fit it in the kwik fit car park! The change took less than 15 minutes. The technician was also shocked that kwik fit refused to change it. Absolutely diabolical service, avoid, avoid, avoid”

Helpful Report

Posted 3 years ago

“Booked to have my tyres changed on the drive, 2 weeks in advance so they could order the tyres - day of fitting no show, no call, after 20mins on hold was told that they would call me back - 2 hours later was told tires hadn’t come in and they would be out tomorrow, second day exactly the same storey Two days wasted, no calls no communication - appalling service”

Helpful Report

Posted 3 years ago

“My Heart Is Bleeding!!! I searched around found the cheapest MOT £30 with Kwik Fit, at the end I spent just under £1000!!! Their service was no problems, but I spent too much, I am broke ! I have tried to book for a cheapest MOT of £30 then I found Qwik Fit, then they suggested on the website said doing MOT and a Full Service would safe money, and then I went for MOT and Full Service. My car is MINI Cooper 2017 which is quick new with a very lower mileage when my late husband bought it two years ago. After I took the car in, they call me said my brake had serious problems, and my car has a lot of other problems too, brake must be changed, otherwise will be so danger for my safety, I agreed it was danger for me. At last,costed me just under £1000.00! And they were very kind to give me £14 discount back. I have checked on google, the parts for the car they changed for me are quick cheap online, does any one can tell me whether mini cooper has special part much more expensive than others showed online? And my car is quite new, and it has never had any badly collision. We bought from a BMW mini cooper proper dealer garage in Yovil. I am unemployed, can't find a job, jobs everywhere i saw, no one wanted to give me a job. I am ill since my husband die and waiting for a surgery, I worked so hard for selling my husband's old things for my daily living, in 3 and 4 months I made nearly £1000, which needs to deduct the patrol costs, the postage, wrapping materials, I don't know how much left. I've never bought a burger, a cup of tea from the Carboots sell, always brought some my own food or starving waiting to be back home cook for myself. We have a house for sale but haven't got a penny from it, even when i get it, I will share the founds with step daughter and sons. But I have to spend my own saving for a four bedroom house which I only need a room, or even a bed. The thing is: did this car really need to change everything and spent that such a large lump of bills? Maybe people think why I drive a good car. Because my husband had carcer, needed me to take him very far away for his chemotherapys, that was why he bought a very reliable car, with the lowest mileage on the market at that time incase the car had problems, disrupted me to take him to hospital immediately for his bleeding as well. So my car I can see is quite reliable. I will attach my bill here, hope some kind of people could help me check whether they overcharged me for the units.”

Kwik-Fit 1 star review on 14th July 2022

Helpful Report

Posted 3 years ago

“2 tyres ordered yesterday to fit today. Went today, 1 tyre changed, said he couldn't get the locking but off 2nd wheel. I actually watched him use his power drill to try to remove locking nut. The key was totally stripped and now useless. He blamed whoever's tightened the nuts on the last change had done them to tight. I have had my car 6 years and never a problem with locking nuts. Needless to say I went elsewhere for 2nd tyre. I ordered mid range tyre and was given , according to 2nd tyre firm, a budget tyre. £90. Fitting was £17. I thought fitting was included when you bought a tyre. Never again. Will make a point of seeing manager.”

Helpful Report

Posted 3 years ago

“Largs branch were supposed to align my wheels, however they tried not to give me the print out of the before and after results which they are supposed to provide. I had to push hard to get the prints, however they were not properly filled in and had someone else’s registration number on my print. I assume the job was never done and I was fobbed off with someone else’s results. Customer service just keeps asking for online forms to be filled in but never replies, complete waste of time and money. Go to your local garage, these guys are con merchants. Next stop for me is trading standards !”

Helpful Report

Posted 3 years ago

“Quickfit, went there for tracking after fitting new steering rack, he twisted the rubber gator's up and the steering wheel was still of. Rubbish job, and quite frankly a total bunch of cowboy's, quickshit would be a better name.”

Helpful Report

Posted 3 years ago

“Kwik fit Telford DON'T GO THERE. I was there for a wheel alignment on first day they turn my of second day again the guy it wasn't there 3rd time I managed to go on ramp. For a wheel alignment the guy use a bar ????? After he call me to show that my mechanic forgot a screw loose and he can't touch it and I have to go back to him and after to come back to Kwik fit. I went to my mechanic and he tell my that he didn't have nothing to do with that screw. So they do it on purpose putting danger my life and my 2 years old dother just because they don't want to do it.”

Kwik-Fit 1 star review on 16th June 2022

Helpful Report

Posted 3 years ago

“I visited Kwik-fit in Cleveleys near Blackpool as I had a puncture and was told to come back another day , on my second visit I waited 2 hrs to have this puncture repaired The office staff would walk past you never making eye contact not giving time to request how much longer you would have to wait , eventually the work was completed I paid their invoice and was told I would receive an email receipt , which I have never received to this day, Last week I returned to this outlet to have a puncture Repaired and was told they haven’t time to repair it , as in most cars these days I don’t have a spare wheel, they didn’t care if I was stranded staff friendliness and helpfulness is a 0 only interested in selling tyres , I would never set foot in any of their outlets again @ #crapcompany”

Helpful Report

Posted 3 years ago

“Rubbish customer service, really unhelpful, refused to stamp service log after doing service work that was completely in line with service schedule, then I discovered they had put my unidirectional wheels on backwards. Totally incompetent, would never, ever use them again.”

Helpful Report

Posted 3 years ago

“I'm not one to usually post a review but I'm disgusted by the lack of customer service at kwik fit, avoid at all cost!! Booked a mobile tyre fitter and paid up front. Fitter was a no show, there was no contact to advise they weren't coming after we waited all day (8.30am to 8.30pm time frame). We were unable to contact due to out of hours, spent a long time on hold this morning trying to get a refund but we were unable to get through to an agent. I finally got a call around midday saying they would move things around to get us in at 2pm, like they were doing us a favour. By then it was too late and we had found a great company who assisted us. As we here on holiday from Australia this has delayed our travel plans and caused major stress. Please don't waste your time and energy with this company!!”

Helpful Report

Posted 3 years ago

“Took my car for MOT. Had filled the tank up to the hilt. On collecting the car noticed the fuel gauge was shy of full. Took it back to the petrol station and topped it up just shy of £10. I complained to the Kingston Road branch and was informed that the car is run for 45 minutes on the ramp. That could be the reason for short of fuel. Next time i shall do my MOT elsewhere.”

Helpful Report

Posted 3 years ago

“Myself and my family have always purchased our tyres from QuickFit until today. I had a puncture and they told me quite rudely that they couldn't help me until Friday in two days time. I told them that wasn't good customer service seeing that my family and myself have always purchased our tyres and other services from them and we won't be using them anymore. I didn't tell them that I worked for the UK's largest employer the NHS and that we employ 3,500 staff locally. They watched me pump my tyre up and drive away not knowing if I would get to another tyre company. Staff need some customer care training they could have said we are really sorry we are unable to help you today because of? To be told quite rudely we can't do it until at least Friday really wasnt good enough. I did manage to get to another tyre company and they were able to supply me with a new tyre as the puncture was to close to the tyre wall. So goodbye KwickFit I shall make sure all my friends, family and staff are aware how I was treated today. I will add that this wasn't the first time that I had needed a puncture repair and they couldn't help me last time, I wrongky believed that that was due to lockduwn and not having many staff available but surely they should help NHS staff. I have given one star as it wouldn't let me leave less or minus”

Helpful Report

Posted 3 years ago

Kwik-Fit is rated 3.0 based on 682 reviews