Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.00

3.0 Rating 666 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 666 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usual nonsense walk in with a simple fixable puncture and they provide a list of nonsense reasons why you need two brand new tyres - this time ‘well gravel tyres are not good for tyres!!!’ - Kwik Fit should not commission operatives on tyre sales!!!!”

Helpful Report

Posted 1 year ago

“Booked a same day mobile tyre fitting. Took my booking, time slot & money. Booking confirmation received. An hour later a phone call received to say they couldn’t do it today and it would be a two day wait before they could proceed. Refund would take 3-5 days. Why take the booking if you can’t do it. Dishonest. Now stranded.”

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Posted 1 year ago

“Refused to fix a puncture on a mobility car ,told to leave it and get a Taxi they might fix it before the weekend yet 3 members off staff were stood chatting,did not even offer to put air in so I could get home Disgusting”

Helpful Report

Posted 1 year ago

“Wrong work completed. Overcharged. Fitted incorrectly left unsafe to drive. Managers resolution was to take old part to he welded on by a third party. Told couldn't get correct part..they didn't exist. Yet main dealer confirmed it did. Had diagnostic at main dealer and confirmed £810 to put right... Already paid £,844 for unnecessary work already. Car unsafe to drive for 2 weeks. Put in complaint and sent video and photographic evidence to customer care who did not respond just passed on to area manager. who basically called me a liar . The manager and technician had covered their tracks with lies. I can prove im not a liar as phone calls are recorded. I have video of unsafe work. Husband there for face to face conversations so have another person to confirm. I had an exhaust held on by silicon. Area manager said bring in new exhaust and they will fit it .. yet on Kwik fit website it says it's not their policy to fit parts brought in by customers . Don't know where to go now to escalate ..plus there's defamation of character. Having repair done by main dealer costing £810 for parts. I feel so upset and abused and it's been the most distressing upsetting experience. They should be shut down . They are criminals and they say I'm a liar. Disgusted doesn't come close.”

Helpful Report

Posted 1 year ago

“I booked my car in for an oil and filter change at Kwik Fit Lisburn. My amber engine management light had come on a few days before and I asked my mechanic to have a look at the car. After putting the car on the diagnostics machine he recommended a) The oil to be changed as it was a little gloopy and a new filter and b) A sensor in the exhaust was faulty and needed replaced as it was causing the car to stall every now and again and it was the reason the engine management light was on. My mechanic was happy to do both jobs for me and advised neither were extremely urgent but I had to wait two weeks for him. Due to the fact that he had mentioned the oil and the filter I preferred to get that part completed asap and Kwik Fit had an immediate slot available so I grabbed it. I booked online which meant paying in full the day before and I called Lisburn before paying to make absolutely sure they would have the filter in stock as it meant closing my business for the time it took to complete the job. Everything was agreed and I attended the appointment ahead of time with my 3 year old son. On arrival I met with the manager who I knew straight away didn't really want me to be there based on his horrible attitude. I attempted to lighten the mood by entering into conversation about the car and how busy mechanics were these days but his mood did not change. I expressed how happy I was that I could get an appointment at such short notice and I mentioned how relieved I would be to get one of the two jobs I needed completed so quickly. I went on to explain what my mechanic had advised and he took great pleasure in immediately refusing to touch my car based on "Kwik Fit policy." This policy, that still remains a mystery to me, states that if your car has an engine fault they cannot work on your car at all. I asked for a copy of the policy to be told it "isn't written down anywhere." I said I would sign a disclaimer which I was told wasn't an option. I explained about the sensor being the reason for the engine management light being on but that explanation wasn't accepted. Long story short after the manager basically abused me for thirty minutes he then threw me out of his garage and I was stuck in Lisburn without the money I had paid to Kwik Fit and no repair. I contacted customer services who did seem to be taking me seriously at first but then just referred me to an area manager who said he was fully aware of the Lisburn managers poor communication skills and inability to deal with customers but he was correct to not fix the car. In the meantime I had called all ten Kwik Fits in Northern Ireland and explained that my engine management light was on, my car was stalling and my oil and filter needed changed and seven of the ten were happy to book me in straight away as it seems they are also completely unaware of this "policy." I asked the area manager for a copy of the policy but he could not produce it either. I told the area manager that seven of the ten branches would complete the repair and he didn't seem too concerned. I explained that when booking online there are no questions asked about issues with your car but this was brushed aside. In a nutshell I will never ever ever go back to Kwik fit for anything and I wont be recommending anyone ever does either.”

Helpful Report

Posted 1 year ago

“Had a puncture and had 230 mile trip to get home , went to 3 different depots and not one would try to fix it , told me they could do it 3 days later , won’t ever use a kwik fit ever again”

Helpful Report

Posted 1 year ago

“Kwik fit canal street Perth should be 0 stars Avoid, dishonest and took advantage of my 22 year old daughter, more interested in upselling than providing good customer service. When complained they deny what they actually said. You can’t win. Will be raising a complaint with the motor ombudsman and trading standards.”

Helpful Report

Posted 1 year ago

“Bunch of rob dogs. Overcharged me and did excessive work on my car. Which did not solve the problem. Never use them again.”

Helpful Report

Posted 1 year ago

“I booked and paid for a brake fluid change (on-line) last night and was given a 12 noon slot to take my car to the Brighouse branch of Kwik Fit. I arrived a few minutes early and was asked to leave my car/key with them. I asked why? and was told that they were very busy and had lots of jobs in. I said that I was willing to leave it for an hour (brake fluid changes are not time-consuming) only to be told that they couldn't tell me when it would be ready. He said that as well as the fluid change, they had to undertake a 45 minute brake check! I told him to cancel the job as I hadn't got all day to await it. He then tells me that I can't have a refund today because I had paid on-line, and that the employee who deals with refunds wasn't in. I drove a 12 mile round trip and wasted time/diesel to be treated like my custom is pretty much worthless. Don't let them get away with this disgraceful way of treating customers. Terrible service.”

Helpful Report

Posted 1 year ago

“Kwikfit put new oil in my car without draining the old, despite written report from other garage which fixed it,still trying to get Kwik-fit to admit it and pay for what it cost me to put right.”

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Posted 1 year ago

“Glasgow road, Dumbarton. Utter crooks. They said I needed a new exhaust and would charge me to store car overnight while new one arrived!!! Took it another local and they replaced a hanger! Not the first time I've heard this either. Avoid!!”

Helpful Report

Posted 1 year ago

“Really bad customer service which may cost us about 4000 pounds. Kwikfit Giffnock on Fenwick Road, Glasgow incorrectly entered the mileage during Mot in 2022 to my wife’s car adding 20000 miles onto the mot certificate. Then said they couldn’t change it and would have to go through another mot so they could add a note onto the new mot…this was done but now my wife’s car can’t be taken as a part exchange worth 4000 pounds when buying a new car as the system at the national mileage register has not been updated and kwikfit are stating they can’t contact dvsa to change the mistake as there is NO proof of the original mileage in the first place and even though it is clear that it is the testers mistake, Kwikfit say there is nothing they can do with regards to an official change at dvsa. All they can do is issue an apology but that doesn’t help the situation as anyone taking the car as part exchange is insisting that this register be updated instead of showing a 20k mileage doscrepency when the cars mileage os searched.Now my wife is u able to sell this car. Customer service person who is apparently the manager at customer care team at kwikfit confirms this is all Kwik-Fit can do in this case.”

Helpful Report

Posted 1 year ago

“I would like to mention about my visit to KwikFit at Richfield Avenue in Reading today, where nothing seems to have gone well. Hope the below details will help you to assess if there is anything wrong as a whole with that centre. First and foremost thing - didn't see anyone who looked like they are experienced. After the car went on ramp, they informed that rear tyres are best if replaced along with front tyres as the rear ones are only left with 3mm tread on them. I have informed them, I'll have to come back for that with a different appointment. I firmly believe it didn't go well with them and things started going bad from there on. The following things which I have requested on the order placed were not even verified and fedback. if they are not going to be verified, why to have that line-item? may be for promotional purposes!! Battery health check Visual breake check Wheel alignment check Express tyre fitment line item is a joke by itself. Took almost 1.5hrs to just change tyres without doing any of the aforementioned checks. Once the car is I handed over to me, had to go back to have the air in tyres re-done on rear passesnger side tyre. No clue why they had to mess with rear passenger tyre when the work requested is to replace front two tyres - isn't it a classic malpractice? When I went back to get the air re-done, they are deliberately taking forever attending to it and focusing on clerical work which is literally nothing to be done. As a whole I spent around 2hrs just to get 2 tyres changed - from 15:35hrs to 17:40hrs. What a shame, haven't come across this kind of 'express tyre fitment' in the last 20+ years. I have requested that I dispose the tyres myself in Reading recycling centre, but they informed that tyre disposal money that was charged won't be refunded!!! Why? It is not required by law that I dispose the tyres through you and when you aren't disposing the tryes for me, you have no right to charge me, do you? Very unhappy with the experience today at KwikFit”

Helpful Report

Posted 1 year ago

“Too busy to even look at a tyre despite no other customers present at 8:30 in the morning. Suggested I try a local competitor.”

Helpful Report

Posted 1 year ago

“I needed a mobile tyre fitter. Rang the local Kwik-Fit and they gave me a number to ring. After 30 minutes I was still on hold. Tried ringing Customer Services and Head Office. Couldn't get any of them to answer.”

Helpful Report

Posted 1 year ago

“I booked the very first appointment on a Saturday morning then waited two hours to have a tyre fitted. The fitted stripped two of the studs and couldn’t get the nuts back on. In the end tried to blame on who ever fitted tyre before. They suggested I go to main dealer and get two new ones. Turns out that’s a waste of time because they’ve stripped the thread so badly they won’t go on. Now go to take a day off work and have fixed at my local garage. Would not use them again if you put a gun to my ahead, shocking service.”

Helpful Report

Posted 1 year ago

“Went in for a tyre tracking at Eirth branch came out with extras… damages to the car bonnet. Don’t expect the staff to acknowledge the damaged, they just laugh at your face, very rude, its your words against theirs unless you took extra measures by taking pictures of your car’s condition beforehand. Let’s just say, we will never be using Eirth Kwik-Fix again. Visit Eirth Kwik-Fix at your own risk, the management does not take any responsibility for any damages to your car made by any member of staff. You have been WARNED!”

Helpful Report

Posted 1 year ago

“I have only given 1 star as can't give a minus ! Car booked in for service and MOT for 10 weeks - paid upfront. Arrived at the centre to be told "we don't do an MOT on a MONDAY". I could go into all the ins and outs of the conversation that followed but I wont bore you all. Suffice to say, they lied about trying to contact me, their customer complaints email seems to disappear into the great beyond and their refund policy is a very unfunny joke - took my cash 10 weeks before my appointment but apparently I have to wait a minimum of 10 days to get a refund !! CLOWNS - BUT KILLER ONES !!”

Helpful Report

Posted 1 year ago

“Book you in then leave you 2 hours change a tire”

Helpful Report

Posted 1 year ago

“Today Sunday 1st oct 2023 went to Kwik fit Lancaster, with my fiat 500 and rapidly losing air puncture, a very rude off hand staff member said they had no time to fix my puncture and check tyre, they could maybe fit me in Tuesday !! I then asked if they could blow it up, to give me a chance to get help, they again refused, which was quite shocking and not unnoticed by other customers, it would seem they were only interested in selling new tyres and were also not women friendly, a very short sighted view, they are open Sundays and should not employ staff who would obviously do not want to be at work, Kwik fit bosses need to step in.”

Helpful Report

Posted 1 year ago

Kwik-Fit is rated 3.0 based on 666 reviews