Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.02

3.0 Rating 682 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 682 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked the very first appointment on a Saturday morning then waited two hours to have a tyre fitted. The fitted stripped two of the studs and couldn’t get the nuts back on. In the end tried to blame on who ever fitted tyre before. They suggested I go to main dealer and get two new ones. Turns out that’s a waste of time because they’ve stripped the thread so badly they won’t go on. Now go to take a day off work and have fixed at my local garage. Would not use them again if you put a gun to my ahead, shocking service.”

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Posted 1 year ago

“Went in for a tyre tracking at Eirth branch came out with extras… damages to the car bonnet. Don’t expect the staff to acknowledge the damaged, they just laugh at your face, very rude, its your words against theirs unless you took extra measures by taking pictures of your car’s condition beforehand. Let’s just say, we will never be using Eirth Kwik-Fix again. Visit Eirth Kwik-Fix at your own risk, the management does not take any responsibility for any damages to your car made by any member of staff. You have been WARNED!”

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Posted 1 year ago

“I have only given 1 star as can't give a minus ! Car booked in for service and MOT for 10 weeks - paid upfront. Arrived at the centre to be told "we don't do an MOT on a MONDAY". I could go into all the ins and outs of the conversation that followed but I wont bore you all. Suffice to say, they lied about trying to contact me, their customer complaints email seems to disappear into the great beyond and their refund policy is a very unfunny joke - took my cash 10 weeks before my appointment but apparently I have to wait a minimum of 10 days to get a refund !! CLOWNS - BUT KILLER ONES !!”

Helpful Report

Posted 1 year ago

“Book you in then leave you 2 hours change a tire”

Helpful Report

Posted 2 years ago

“Today Sunday 1st oct 2023 went to Kwik fit Lancaster, with my fiat 500 and rapidly losing air puncture, a very rude off hand staff member said they had no time to fix my puncture and check tyre, they could maybe fit me in Tuesday !! I then asked if they could blow it up, to give me a chance to get help, they again refused, which was quite shocking and not unnoticed by other customers, it would seem they were only interested in selling new tyres and were also not women friendly, a very short sighted view, they are open Sundays and should not employ staff who would obviously do not want to be at work, Kwik fit bosses need to step in.”

Helpful Report

Posted 2 years ago

“Very unprofessional staff are illiterate unable to write even postcode unable to help with simple repair after being informed they will not be able to repair I went to small garage and had repair done in 15 minutes”

Helpful Report

Posted 2 years ago

“They cancel Mot bookings and use the excuse the tester fell ill. In reality they are over booked and need to put work off. This has happened twice. Basic ball joint needed replacing they did not have the skillset to do this.”

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Posted 2 years ago

“Kwik fit is the worst garage mechanic ever will never know until you take your vehicle to one of them , I went last week for full service cost me £277 from 10am to 15pm and they said to me I have oil leak , the 4 break to be change very soon , rear tyre to be change , I said I will bring my vehicle in deferent day , so I took it deferent garage to investigate all what's wrong they none of this things to be change except the if I want as I travel every day to work , guess what didn't even charge for the check-up except the tyre, So Honestly I'm not even sure if kiwifit did full service or not , to take £277 If anyone do go to kwik fit stay next to your vehicle just in case or there all of good garages out there, and cheaper”

Helpful Report

Posted 2 years ago

“Quoted my wife £310 to replace two tyres.She went to a local garage who did it for£140.”

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Posted 2 years ago

“Extremely unprofessional and verbally abusive. Kwikfit Leamington Spa. Have to report them.”

Helpful Report

Posted 2 years ago

“took car in for a tyre puncture, cost £27.00 on inspection of said tyre, the nail i could see was in the tread , no where near the rim,, kwik fit mechanic said needs a new tyre , cost £130 took it to another tyre garage £10, fixed puncture. happy man. what is kwik fit policy don’t fix puncture when we can flog a new tyre instead”

Helpful Report

Posted 2 years ago

“Recently took a punctured tyre into Kwikfit Deal, the repaired it and charged me £30...After a day the tyre lost pressure, i took it back to be repaired properly! It was a small nail in the tread. They rang me and said the repair had been badly done and i would need a new tyre saying they would discount it as it was their fault. offered £30 off £211 tyre..Obviously this wasn't a discount as they were only refunding the poor repair..The tyre was then 179 I checked on two local garages and the price was £164....Never again!”

Helpful Report

Posted 2 years ago

“Went into Kwik-Fit today(Wednesday) and the earliest they could check my tyres and exhaust was the following Monday.....what amazing service....!!!!!!!! Will not go there again”

Helpful Report

Posted 2 years ago

“Sydenham kwik-fit I had an awful experience here today, I’ll just add I am a woman! I went in and explained that I needed 2 front tires fitted to my car as that’s what my mot requirements were. I dropped the car off and explained everything to the man behind the desk! They phoned me 30 minutes after leaving my car and they insisted I needed 3 tires done! Went back to show them my mot certificate saying I need 2 tires as soon a I walked in they were very persistent and arrogant by insisting I needed 3 done! (them being men don’t bother me it’s the attitude and intimidation) 2 other men then approached me and insisted yet again I needed 3 tires and they are changing me for it! My experience was very intimating by 3 men telling me I needed 3 tires not 2! I think of your a woman avoid this place at all cost because they think we don’t know what we’re talking about! They just want the sales and the commission”

Helpful Report

Posted 2 years ago

“I left my car (2011) to do MOT but received a call that didnt pass (usually dont pass) :) and cost of repairing will be £720 (changing all break pads and disks). I replied I do it myself. When collecting Ive asked if I only change the pads will it pass , they said no I need to change pads and disks. My mechanic charged me £180 for pads and front disks all BOSCH (back disks are in good condition) + 120 labour. I had 10 days to repair for free retest. Unfortunately I had to pay extra because of blah, blah. Cost of blah, blah is unpredictable. After all Ive saved £440 This is Bushey Kwikfit”

Helpful Report

Posted 2 years ago

“***AVOID AT ALL COSTS *** Wembly branch Had rear brakes and discs changed , unusual noises since then while driving , went back after a week and told me the new brakes were rusty and they cleaned it ! Another week noises got louder so went back and they said it’s a 50% change they can fix that and refused to check the car again. Manager was on a holiday so couldn’t speak to anyone else. Very unprofessional team , lack basics of human communication, lack basic knowledge and common sense . They drove my car for 30 mins on the second visit without my consent and changed my car settings. I thought it’s a respectful business but it’s far from that. My advice to avoid and either go to a specialist garage or just your main dealership.”

Helpful Report

Posted 2 years ago

“Booked for a service that is offered on website. Booked appointment, was told that they did not do this work- no attempt to check, no interest in even having a look at car. Absolute rubbish waste of time”

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Posted 2 years ago

“Please do not go for repair your car here. They will take your car for some hour and make damage your tools. Or they will take your new iteam of car and old one replace. I just told them make handbreak tight. But ashford kent kwikfit took my car for one hour. And then they call me your car car cost is 750£. I said no. And then i took my car they make damage my car more.”

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Posted 2 years ago

“My 83 year old mum had a flat she went in at 11 o'clock they said they was to buzzy to help her”

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Posted 2 years ago

“think like engine , suspension, brake or even tyres check has been missed or done incorrectly.Your staff check tyre in incorrect very slim space where can be a lot of dirt from road .Where is correct very wide space for check he dosent used and telling me as one of my recently purchased Pirelli tyre is 4.4mm witch is joke .He telling me kind of weird explanation like he think I just wake up or something. I have suggest to any customer to make vehicle check with staff because you can notice some damages.I found tyre damage and wheel wing scratches but I can't to much proven because I wasn't make vehicle check with them. Don't use because you will be disappointed telling you”

Helpful Report

Posted 2 years ago

Kwik-Fit is rated 3.0 based on 682 reviews