Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.01

3.0 Rating 693 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had 2 new tyres fitted to my car over Christmas, booked online, arrived no problem. I Was told that the car also required 4 wheel alignment which I agreed to. Upon completion and leaving the garage, the wheel alignment was out by an absolute mile so much that I had to physically steer the car to the right to keep the car away from running into the kerbs. They also scratched the paint off both wheels they fitted the new tyres to with and even the wheel balancing at motorway speeds is horrific its like holding onto a hammer drill, I'm sure they've just guessed the balance weights and done the alignment by eye at best. The only thing they did right was fit the tyres I asked for, everything else was utterly rubbish. Complained to head office, after about 3 weeks I got an email with the area managers number on, who asked what I wanted to resolve the situation and asked for pictures. That's the last I've heard for about 3 or 4 weeks, they're literally not interested at all. I will never ever use them again. DON'T WASTE YOUR TIME OR MONEY WITH THIS BUNCH OF CLOWNS!!!!! GO ELSEWHERE”

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Posted 3 years ago

“Had 2 front tyres fitted, my car was a little dirty so couldn’t see at first, then after I got it washed it revealed scratches all the way around my alloys. Deep scratches, I will be returning to show them the damage, I’m sure they will say they were already there. Will never go back.”

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Posted 3 years ago

“Booked an MOT online and called them back just before the date of the appointment to confirm my appointment as I hadn't received any confirmation email and they said that the appointment hasn't been booked because the payment didn't go through. Confirmed with the bank that the payment had gone through and had to dispute the card payment online because the head office couldn't see my payment. I will get my money back in 4months from the bank because they couldn't see my payment. I had booked MOT and car service, so was a good amount of money that I had to claim for a service that they said I hadn't paid but it was actually paid. Booked new appointment on line and paid again for it, got my confirmation email and everything seemed ok. But got a phone call few days later to tell me that they will not have an MOT tester on that day and have to book it another day. Rebooked it a couple of days later with my MOT having expired on that new given date because of their delays and cancellations. Got a second call , 2-3 days due to my appointment and they told me that the appointment (the initial) I had booked cannot be done as they will not have an MOT tester on that day and they don't know when will have one again. Told them that I already had a phone call for that reason and I have rebooked my MOT but they said nothing has been booked in their schedule and that they will not have an MOT tester on that day and from that day onwards is unsure when they will have again an MOT tester. And they offered only one specific date that wasn't possible for me to do. Hang up the phone on them as didn't trust them anymore and went over there to have proof of what their saying or what is happening as hadn't had any cancellation email or any proof that wasn't my fault that my MOT had expired and I was actually trying repeatedly to book my MOT, but was totally their fault. I asked a proof by a letter saying that they had to move my appointment for another day IF they will get an MOT tester. They gave me the letter. They told me that they will call me later on that day as might be possible to do the appointment for the following Monday or not as they might find MOT tester but is not warranted. In the meantime I asked for a refund as I wasn't sure if I will have my MOT done there any more. They said yes but got the refund email confirmation when I finally cancelled my MOT later on that day. Got a phone call later on the day and got confirmation that they did find an MOT tester and can do my MOT the following Monday. Only for that day and no other day though. Informed them that I have booked my MOT to another garage and would like to proceed with my refund. These are the facts. Personally I don't want to spend my time and money this way anymore if this is their way of doing things.”

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Posted 3 years ago

“Kwikfit - Charles st, LEICESTER - Worst experience ever Worst experience ever. You get better service from those tyre places next to a car wash!!! The reception is probably the dirtiest I've ever seen in a place! So many dead flies and insects all along the window cil, so many spider webs every where. I had to wait in this kind of reception area!! WILL NEVER USE AGAIN. Had a puncture on monday night. Called kwickfit to see if I can get mobile unit out they said earliest would be friday! If I take it into a centre, charles st, earliest is Wednesday if its booked in. If I just took it in without an appointment I would have to wait around and see if and when they can fit me in. So I chose the booked in option. Appointment booked for 11.30 for a tyre replacement / repair. Got there and the branch manager said leave me your keys and it will be done in an hour !!! What was the point for an appointment if I had to wait around ? I would have been better of just taking it into them on tuesday - I still would have been waiting around. An hour is up and he comes to me and says: compressor machine has stopped working, I cant fill air into the tyre! His staff (the only staff member that was there with him) has to take my tyre to abbey lane kwick fit to put air and ballance the wheel. 45 mins later = 1:15pm, the branch manager sitting at the desk just shouts! your good to go! My keys were just left on the other side of the desk, and I just happen to see them! No apology, no explanation as to what work has been done, wether it was a tyre replacement or if it was a repair. No thank you, No paper work, ABSOLUTELY NOTHING. As I about to walk out of reception his colleague says if the tyre pressure light is still on give me a shout I'll sort it. I start my car reverse it and the light is still on, so I call him over and tell him the lights still on, He replies = well how far have you driven! I was confused and asked what do you mean, I just reversed the car. He then replies = did Mercedes not teach you how to use your car! I said no and he replied saying well you need to speak to Mercedes service team to show you things! He re-set the tyre pressure light, while he was being rude and sarcastic to me. I asked for his name and his boss name since it was only 2 of them, and he gave me the names and abruptly said why have you got a problem? I replied yes, the customer service is absolutley shocking and the experience is horrific, that's why. He then replies- I took your tyre in my own vehicle to abbey lane to get it sorted I dont know what's anymore customer experience than that!!! WOW!! I just like to point out a few extra bits: 1) kwick-fit or the staff including the manager you are not doing me any favours. 2) If you work on a car then it is your responsibility to re-set the menu / options. I.e if you take your car in for a service its the garage that would re-set the service menu!! 3) You need to be put in a training room and be taught how to provide the basic level of customer service and manners. 4) To be taught the bare minimum level of cleanliness / Hygiene (Dead flies, spider webs every where. I called the kwick fit customer service line and complaint about the lack of customer service and the experience I recieved - apprently i should recieve a phone call within 5 working days from the area manager after his / hers investigation!!. What good is a phone call going to be for me ?? I have also notified and complained to the car fleet dealership who advised me to use kwick-fit in the event of a flat tyre, so that they also are aware of the shocking customer service kwick fit provide to their customers”

Kwik-Fit 1 star review on 16th February 2022

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Posted 3 years ago

“Second time disappointed with Kwik Fit. Last year after a full car serviced, the oil leaked off the car and nearly damage the my car engine. Today absolutely disgusting low standard quality and customer service again! After MOT which cost me a fortune -£750 (absolute scummers),I had to go back three time and asked them to sort technical issues as a result of incompetency and cut a corners work. £89 per pegeot 308 disk!!! The most expensive I could find on-line costs £45. Kwik Fit - Never again.👎👎👎”

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Posted 3 years ago

“Had a quote for two track control ends. Including labor. £220. I bought a set for £13. Labor would be about £40. Two rear shocks £130 each including labor. I can buy two for £30. Labor £40. He said plus four tyres which would cost a total of £700/50. What a SCAM. IM GOING TO REPORT TO TRADING STANDARDS.”

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Posted 3 years ago

“booked a car in for a tyre repair at home for Friday through the mobility scheme. they have email the wife today thursday to say they cant now do it till Tuesday leaving her stuck at home kwik fit definitely aren't quick and definitely don't care about someone with a disability.”

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Posted 3 years ago

“Kwik fit Dorking branch broke my bonnet release then just handed me my car back without telling me or fixing the damage they caused, i realised what they done on filling up for fuel as i went straight to the garage then tried to check my oil i found that i couldn't open my bonnet, they had the car for 3 days in total fitted new brakes then MOT'd the car except no they failed their own work front brake hose leak which they didn't notice ! Put it on the fail cert, just unbelievable really, on top of that when i return to ask them about why the bonnet now doesn't work the manager was rude and totally couldn't care less, just hopeless i wish i had read feedback first, i certainly wouldn't ask them to fix a toaster let alone a car, rubbish !”

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Posted 3 years ago

“When I wrang Costomers Services, two separate Numbers, with out saying why, or what, just hung up, is this what they call Customer Service, I will never use them again the Guy's at the tyre centre were brilliant just Head Office had no respect, hanging up it just made me fuming.”

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Posted 3 years ago

“Went in for wheel balancing and aligment. Tech says "Pa" your chambers needs to be set. I say all good as we prepping for our holiday and will be towing a luggage trailer. My bill jumped from R300 to R800. When I'm about to leave and ask for the print out of the alignment job and guess what the printout showed that the chambers were fine and didn't need adjustment. After a back and out with them the didnr charge me for the fitious job. Kwik Fit Mitchells Plain.....mense be careful!!!!”

Kwik-Fit 1 star review on 23rd December 2021

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Posted 4 years ago

“Great MOT System in place. The car failed and it needed cv boot, Kwik fit do not do these fixes so I had 10 days to get work done and get free re-test. Work done, booked back in with Kirk fit for re-test 10am next day. Arrive next day , there is another customer in 10am slot they gave me. Shrug shoulders, they say what can they do? Give me my slot I booked in with them day before!!! So I get told to come back in 30 mins. Come back, still doing the 10am slot and I wait, and wait (until 11:30am). I’ve got a life and cannot just sit around waiting in hope. Very unprofessional at BULWELL branch (Joe). Before this I had nothing but praise but with this I feel they had already got my money and a re-test was not high on their list of agendas or priorities. While I waited 3 MOT were finished and paid for 😡”

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Posted 4 years ago

“A home visit was booked to replace two tyres on a mobility vehicle and the time frame was stated between 8am and 5.30pm. I am a carer for my three children and so cleared appointments and family had to stay at home all day. I waited in all day and no one had arrived by 5.30. Had to ring Kwik Fit and they told me that they had rebooted for two days time!!!! A phone call would have helped so that I could have replanted the whole day. NO COMMUNICATION”

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Posted 4 years ago

“Booked a slot … came back as planned with my tyres ordered I’ve been in the waiting room for 1 hour … after waiting in my car for 35 min prior to this Still waiting”

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Posted 4 years ago

“Went In with Michelin tyres came out with low grade tyres that the sensors on the car don't even pick up. Last visit we were told by a worker that the nail in the tyre that was to be taken out was never removed which left us having low pressure in the car alot. He blamed a colleague that was not completing jobs properly.”

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Posted 4 years ago

“I had a mobile fitting booked for 8.30am the next day. They emailed at 6.37pm that night to say they wouldn’t be coming. I had made several calls to them over 3 days to try and get it rebooked. They promised they would call and never did. Eventually I asked for a refund as they took the money immediately. It’s been 4 days and they have only just emailed to say they have issued a refund. BAD SERVICE”

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Posted 4 years ago

“Ordered and paid for off-road tyres for my work, MOT booked after tyre fitting, Kwikfit van turns up with free V rated tyre upgrade, no off road tyres. How stupid can you get, why would I need to drive 149mph off-road ? With work to do and MOT booked forced to have the tyres fitted and accept a paultry few quid off or lose my pre-paid MOT, and wait to be off the road another week, whilst waiting for another appointment. Total waste of my time, and rinsed for £223.00. Did they know what they were doing, of course they did. Called customer services to complain, told they would call me back. Yes, they know all the tricks, guess what, no call ! They know all the tricks in the book. Wouldn't use Kwikfit ever again, ** WARNING** to others”

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Posted 4 years ago

“I was told an hour before my mot appointment that they had to cancel because they had not hired anyone to do the mot. I had booked 3 weeks in advance with less than a week before mot expiry. Their next available slot wasnt until 2 weeks after my expiry. Just gutted they rang me only an hour before the appointment despite book 3 weeks early.”

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Posted 4 years ago

“Liars & theives, My daughter came in for two tyres, told she needed wheel alignment at a cost of £59, the tyres on her car were 4mm & worn evenly, been on the car 5 yrs only changing as one had a slow puncture, I'm absolutely disgusted, I though these practices had stopped years ago”

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Posted 4 years ago

“Booked my car in for a brake check and was informed that I needed pads and discs all round, this was despite only having had the front pads and discs done by Kwikfit just 6000 miles ago. I was told that I was entitled to free front pads as part of their free pads for as long as I own the car deal… Quote for the work was £384 (remember, free front pads). Booked in the work to be done the same day they were performing my MOT and left. Decided to call another garage for a quote which came back at £345, cheaper than Kwikfit even without the free front pads. Cancelled the booking with KF and booked the independent garage instead. Took my car there yesterday, dropped it off and went into town to kill an hour. Went back only for the mechanic to tell me my rear pads and discs are absolutely fine and my front discs are fine too. The front pads have some life left in them but he recommended they are replaced soon and that they seemed inferior compared to the rear (original) pair. I should point out that my car has only done a total of 24k miles, I’m not a boy racer, don’t drive hard and most of my miles are from dual carriageways! I am disappointed and disgusted with KF for this, for trying to rip me off. I have been a customer for a long time and have had brakes/tyres/services/MOTs done there with my previous vehicle as well as my current car. I have now cancelled my MOT, I would rather pay another company/garage £15 more for that than spend another penny with these rip off merchants ever again!!!”

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Posted 4 years ago

“Completely rubbish 1hr 45 mins wait ! Hardly kwik”

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Posted 4 years ago

Kwik-Fit is rated 3.0 based on 693 reviews