Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.02

3.0 Rating 683 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 683 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rip off company check online price first before you purchase Had a puncture which was on the side wall so needed a new tyre on my ford fiesta was charged £107 by Kwik Fit Deal Kent which i thought was a bit high but had no option but to pay. When i got home and checked the Kwik internet site the same tyre was being sold including fitting for £80. I have contacted Kwik Fit for an explanation but received no reply. Complete rip off from this company avoid at all cost !!!!”

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Posted 4 years ago

“Called for an exhaust quote, 248 pounds and they say it has a cat but it's a diesel (non dpf) when questioned he said well I can see a bulge, called to complain but after being number 1 in the queue for 46 minutes nobody is there - avoid kwik fit entirely, it is broken and so will you be!”

Helpful Report

Posted 4 years ago

“After having driven the car to make the online appointment at the branch at 131-137 Broadway West in Ealing, much to my dismay, I was informed by the staff that the air-conditioner recharging machine had broken down yesterday and therefore the work could not be completed. Nobody from Kwik-Fit had the courtesy to inform me and to cancel the appointment. Moreover, I was asked to ring Customer Service to request a refund as the Centre said they could not help arrange that. I rang the number 0800 75 76 77 and was waiting for over 30 minutes with no answer, before finally hanging up in frustration. Very poor service levels from KwikFit contrary to previous experiences .... beware of similar experiences particularly with the West Ealing branch.”

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Posted 4 years ago

“The way the supervisor talks to his staff especially the female is beyond disgusting. I will not be back to the Motherwell branch for this reason if Kwik fit condone a male to talk to a female and treat her in a manner which is disgusting and upsetting to its paying customers then I will ne using a company who dont allow it. Its nice to see a female in a male renowned industry and if that is how they treated no wonder its male dominated.”

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Posted 4 years ago

“Disappointed, had my wife’s Air-Con booked in for a gas recharge. Picked up the car and noted a background noise that sounded like a fan running at high speed (I assumed this was a engine’s fan cooling due to the high ambient temperature) Didn’t use the vehicle until the following day, as soon as my wife started the car an engine warning light illuminated on the dashboard. I contacted Kwik Fit first thing on the Monday morning and spoke to Dan, Dan insisted the engine warning light / fault had nothing to do with them. He followed his denial up with an engine diagnostic which would cost me £35. Stunned at his attitude, I would have thought the offer of a free diagnosis would have been acceptable, either way I would have most likely had any remedial work done with them. Not now, and I will certainly do all I can to dissuade anyone I know to avoid using Kwik Fit.”

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Posted 4 years ago

“Uxbridge qwick fit 0 stars.”

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Posted 4 years ago

“Portslade Branch I’m loathe to leave a bad review because the staff were friendly. However, I had an awful experience. I booked in for an air con check and regas three days before a long trip to Cornwall - the garage had the car for 1.5 - 2 hours. When I picked the car up it had been checked and regassed and it was fine. The morning of our trip the air con stopped working. Contacted KWIK FIT who said there’s a clearly a leak! No s**t, Sherlock?! Further response was you need to bring it in for repair - we’re not responsible for this or that blah blah blah. If they had done a full check why wasn’t the leak picked up? Did they even do a pressure test? They said please bring it in and we can diagnose and repair but it’ll take a day! So I was left with an 8 hour journey to Cornwall in July with my dog in the cataract with no air con! Total waste of £70. Now, after a horrendous journey I’ve got to go to Halfords in Penzance to get it repaired! £60 taxis plus cost of diagnosis and repair! DO NOT TAKE YOUR CAR TO KWIK FIT AND DON’T PHONE EXPECTING ANY KIND OF RESOLUTION. APPALLING.”

Helpful Report

Posted 4 years ago

“Went to Welwyn garden city for two tyres I have never seen anything like that take so long!! The guy doing the work just wanted to chat and avoid doing anything must be a manager's nightmare. Young girl came in and they were all over her and the car. No wonder it's so expensive the worst service I've ever seen . Tyres are on now but the ice cream van is here so all stop again.”

Helpful Report

Posted 4 years ago

“If I could give zero stars I would. Ordered tyres to be fitted today to be advised when I arrived that they had not been delivered yet. If you are going to advise customers that their tyres will be available then please make sure that they are or at least have the decency to contact customers to delay their appointment (and perhaps don’t allow bookings until delivery confirmed). Not only did I have a wasted 30 minute journey but also wasted fuel and my own time which is precious. Needless to say I asked for a refund and will never return to kwik fit for anything in the future.”

Helpful Report

Posted 4 years ago

“Took my vehicle for an mot yesterday in wellingborough. It sailed through its mot last year with no advisories. I returned to the garage to be told it had failed with 6 major faults and 2PAGES of ADVISORIES!! I have only driven the vehicle 1500 miles since last year..I immediately took it to another garage and when they saw the list( they had previously done a little work on my vehicle), they couldn't believe it and stated they had never seen anything like it. Needless to say they are going to re mot it next week!! The mechanic even stated that some of the advisories didn't even make sense..avoid at all costs.”

Helpful Report

Posted 4 years ago

“Got a tyre replaced and they charged me £202. Same tyre in Halfords £162.99. I can understand a slight variation in prices but that is beyond.”

Helpful Report

Posted 4 years ago

“I booked my car MOT for 23rd June month ago. Today I have been told we cannot do MOT on 23rd as we don't have MOT equipment till 24th June. I requested to get it done early. Mechanics was adamant to do it only on 24th. I explained that its my daughter's 5th Birthday and I committed her so I don't want to ruin my day waiting whole day and also asked what do you mean you don't have MOT equipment at branch. It's bizarre for me. Finally I gave up raised a complaint at head office and booked my MOT with Halford in short notice without having any trouble. Guys please don't use Kwik-Fit staff is so abusive and rude. They don't value Customer so we shouldn't value them. Please shop around many others will provide better service in cheaper prices. All the best.”

Helpful Report

Posted 4 years ago

“Called in at the bridlington quick fit for a puncture repair was told they would not be able to do it until tues went elsewhere wont ever use quick fit again”

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Posted 4 years ago

“Ex employee treated like a nobody! Customers paying for parts and not getting fitted! Really bad things go on! Should be back on watchdog!!!”

Helpful Report

Posted 4 years ago

“Had 4 tyres fitted but after I had an issue with a TPMS sensor that was damaged. I could not prove they damaged it but I had no issues previously for 24 months!. Main concern was that it transpired that they also fitted one tyre in the wrong direction so the rotation was going backwards. Also two days later they undertook a MOT on the car and it passed although I should have been advised it was a MOT failure due to the tyre incorrectly fitted.”

Helpful Report

Posted 4 years ago

“I booked my wife's car in for a service at the Knaresborough branch and thought no more about it until I got home from work for her to tell me it had failed on loads of issues and was not safe to drive . I think they used a shock tactic to gain the work. When all they needed to do was advise her that in the near future three tyres would need replacing and the tyre seal was out of date , none of which were at or even near a legal limit and for the work they did they charged my wife an extra £300 and this was for a 165/60 13 Arrow tyres what they advertise as a low budget tyre. I thought Kwik fit was trying to get away from this sort of image that it has had for a long time .”

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Posted 4 years ago

“Needed tyre for mini ...local one didn't have travelled 18 miles to uckfield had two in stock but even open for another hours could and would not change... too busy told... person on desk unhelpful bordering rude... travelled another 25 miles to Tonbridge.. and on it straight away and helpful... and before anyone says anything I know how long it takes to fit and balance a tyre I used to be a tech at bmw London fir 8 years...”

Helpful Report

Posted 4 years ago

“Had Quik Fit mobile replace tyres on my car this week but the first time I've driven I see I have a flat tyre. I then got support from BMW roadside recovery who told me that the tyres on my car are not run flat despite these being specified to Kwik Fit. I have tried to call Kwikfit Mobile customer service to discuss the matter and was kept in a queue for over 20 mins and spent the last 12 of these being told I was first in the queue. I then ran out of time and had to leave without speaking to anyone. How few customer service agents are working if I can be first for over 10 minutes?”

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Posted 4 years ago

“Extremely overpriced. Found out after paying £300 (that I told them that I couldn’t afford) that I could have got the job done cheaper if I had shopped around. I urge people to shop around before using Kwik Fit!”

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Posted 4 years ago

“fek me who would go here, get your head looked at”

Helpful Report

Posted 4 years ago

Kwik-Fit is rated 3.0 based on 683 reviews