Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.00

3.0 Rating 666 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 666 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I chose Kwik-fit in Harrogate for my MOT and service due to the relatively cheap price. This is how they suck you in. Granted my car is ageing, however in the past 12 months i have barely drove it due to Covid-19. £820 was the initial price for all the works required! They cheekily didn't distinguish between what was legally required and what was "advised". They were also not transparent about the breakdown of the price and were clearly trying to rip me off. One phone call back straight after immediately reduced the price to £688 which was the "best they could do". I reluctantly accepted this, but when i came to review the invoice, there was 2 year wheel alignment and tyre insurance thrown in which i was not bothered about. Another final call got the "best price" down by another £100. Sickening how they can go round ripping people off like that! Don't use them”

Helpful Report

Posted 4 years ago

“Total let down. I scheduled my MOT online, arrived on time and the representative said they would call me in 40 - 60 min when the testing is done. They never called, I returned to Kwik Fit Bracknell shop in the evening, an hour before closing. They said the car failed MOT due to the headlights pointing too high. I told them my car was released from Service that very morning and everything was all right, and requested to see the headlight testing. They invited me into the testing garage after about 10 minutes (!) and - surprise - the lights were now pointing too low, below the mark on the testing wall. When I presented these contradictory statements to the Manager, he offered a third version: "One was pointing too high, the other was pointing too low." (!!) They admitted they made a mistake for not calling me, to tell me about the failed test and to agree with me the next step. They should not have "tried to repair" the deficiency without consulting me. Instead, they decided to leave the car for repair, explained that most likely "the only" way to remedy the defect would be new headlights (GBP 250 + labour). I thanked them, took my car to another MOT Center, where a friendly mechanic fixed "the problem" in less than 2 minutes: the bulbs in the headlights were loose. I called Kwik Fit Customer Service, explained what happened, and they returned the money no questions asked. Sadly, Kwik Fit lost three good customers.”

Helpful Report

Posted 4 years ago

“MOT and car serviced at Tottenham branch, London N17. Took 3 hours for them to complete, then ended up charging me £50 for screen wipers; gave long list of what I needed to repair- came up to £1,800! Must be joking, never experienced such fraud at car garage; the staff must be very imbecile to think people would fall for that -even if I am a lady driver! Avoid. Dishonest staff/poor service and creating a negative view for Kwik FIt. Would never go to any Kwik Fit - more like Kwik-Cheat!”

Helpful Report

Posted 4 years ago

“Truly awful cowboys. A total pantomime of asking other mechanics to give their opinion, totally manipulative. Should be exposed on TV. Replaced tyres which were absolutely fine. Ridiculous wheel alignment test. Never ever ever be tempted to go to them!!!!!”

Helpful Report

Posted 4 years ago

“I took the car to kwick fit High Wycombe London road. I said the car is not stable. They said need to change two back shock absorber and the left front ball joint. The quation said almost 500 pounds. But as it was not 500 yet, they said, they forgot to say, need to change the big iron what contact with the ball joint because in this type of car have to. The quation was 540 pounds. I said ok. But fortunately did not have time to do it, they said I can leave the car there and come back tomorrow, and they insisted for it. I said, I do not want to walk to home and tomorrow walk back, it is about 1.6 miles, I bring the car tomorrow. Then I needed to 50 pounds deposit. I drove away. I watched the youtube, nowhere was mentioned to have to change a big iron to change a the ball joint. I took the car to two garage, booth said do not need to change the ball joint. Finally the two back shock absorber was changed, I paid 240 pounds and I passed the MOT. Never again kwick fit.”

Helpful Report

Posted 4 years ago

“I took my car for full servicing in the Newbury service center. They took the whole day to complete the repair. They left the car oil leaking heavily. My Ref: KF71-7036001. I took the car back to center twice to fix problem but they don't care about customer or car. They also left service sign light and auto start on/off on the dashboard. I am extremely unsatisfied with the service they had provided me and I will not come again.”

Helpful Report

Posted 4 years ago

“Went to Dereham rd Norwich for front pads . Quoted £140, a bit pricey but lifetime warranty. Booked in and went off for 2hours came back car still on ramp. Apparently needed 2 new disks. Quoted £400 including pads which were now only £129;! Plus disk price . Told they were too worn to put new pads on, Told them to put wheels back on as the car had passed MOT 2 weeks prior when I purchased where pads were an advisory. Receptionist told me MOT only does a visual check. Had pads done at Citroen main dealers today for £90 advised disks had worn 3mm since new (10 months ago! Apparently they fitted them ) and still had plenty of life. Ok I know they've probably been quiet for the year but don't screw people over for unnecessary work ... Will never use again”

Helpful Report

Posted 4 years ago

“Questionable MOT practices. My vehicle was failed with a list of fraudulent faults. The vehicle has since been re-tested elsewhere with NO additional works being done and has passed without incident or advisories. Make of that what you will. I will certainly not be using them again.”

Helpful Report

Posted 4 years ago

“Watch the Kwik-Fit cowboys, thay have a habit of telling you need work done that you dont! Went to one in Norwich Norfolk thay told me I needed new track rod ends and thay must be done, went to 2 other garages and thay told me that's aload of bull, stop talking up jobs to con people out of there money. Kwik-Fits in Norwich have a reputation of ripping people off, so the best you can all do is stay away🏃‍♂️”

Helpful Report

Posted 4 years ago

“Refused to change our caravan tyres yesterday. Had a blowout on way home so contributed to us being stuck on dual carriageway with child & dog in the cold& rain. Caused a midwife to miss her shift the next day. Cheers Kwik fit. Gave 1 star as they answered phone.”

Helpful Report

Posted 4 years ago

“They repaired a punture very close to edge of the tyre. I then got a bulge in the trye which could of caused the tyre to blow out putting myself in danger”

Helpful Report

Posted 4 years ago

“Rang up for prices for a rear box for Hyundai i 10. Leicester .Just needed a rough price guide .Unfortunately the person on the phone line couldn't give me a price and told me i need to come down so they could check the car over for any other defects etc after a free inspection .All i wanted was a rough guide so i could compare with other suppliers i haven't got time to go around different places .Rang another local supplier he gave me 3 quotes on the spot ranging from a back box, centre exhust or full system .Also booked me in for the repair .So i went to him .If kwik fit gave me a quote to compare i would of considered kwik fit .”

Helpful Report

Posted 4 years ago

“My Mini Cooper went in for a full service on Wednesday 14th October at the Ealing Kwik Fit. I was called and told a number of things were wrong with my car that needed immediate fixing and was quoted over £500. - Tyre: £80 - Alignment: £79.95 - Break pads & front discs: £260 - Car Battery: £110 This was way too expensive (the tyre should cost £50 and a car battery is usually £60 plus VAT). I was also finding it hard to believe my car break pads and front discs needed replacing because there were no warning lights that came on and I hardly use my car. (Just over 40,000 miles in 10 years.) The man I spoke to was pushy, claimed he had already started working on the car so dropped the price to £435 for me and then HUNG UP the phone when I said I did not want the work done but just wanted my car back once the service was completed. Today I have taken my car to two local garages who both have stated there is Nothing Wrong with my break pads or front discs!! Also, there are scratch marks on my car bonnet and bumper that appeared after the service was done. Coincidence?! I don't think so. I am fuming as this is absolutely unacceptable and I will be taking this compliant further.”

Helpful Report

Posted 4 years ago

“135 GBP for a 205/60R16 HANKOOK K125 96W XL tyre. Now I know Many people afterwards told me that I should know the rule Never use Kwik fit”

Helpful Report

Posted 4 years ago

“Took car into not so kwik fit because lease company have contract with them. They broke glove compartment handle when retrieving wheel nut and when challenged about it the manager said the technician claimed he didnt do it. Complained to lease company about them and suddenly they are ordering new part and fitting when arrives. I accept things break and accidents happen but why not admit it instead of trying to cover it up. So 1 star for not being g honest. Would never go there by choice.”

Helpful Report

Posted 4 years ago

“Awful rude and when a customer left I heard them talking rudely about them. -£79 for the cheapest tyre. I went elsewhere”

Helpful Report

Posted 4 years ago

“£25 for a simple puncture repair is just taking the mickey”

Helpful Report

Posted 4 years ago

“Dreadful company, dreadful mechanics, rude, arrogant and how many tines have I had a tyre fitted from them which are not sealed properly and the tyre deflates. Countless having had company cars and tied into Lease Car Deals with them. I would never recommend any of their garages.”

Helpful Report

Posted 4 years ago

“A generous one star, there is no zero option. Took my car for an MOT after which I got a low battery charge warning, now the battery won't charge and as a result the car will only start with a jump start. I don't know what they have done to my car but I am not going back there again”

Helpful Report

Posted 4 years ago

“Never back”

Kwik-Fit 1 star review on 24th September 2020

Helpful Report

Posted 4 years ago

Kwik-Fit is rated 3.0 based on 666 reviews