Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.01

3.0 Rating 693 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They repaired a punture very close to edge of the tyre. I then got a bulge in the trye which could of caused the tyre to blow out putting myself in danger”

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Posted 5 years ago

“Rang up for prices for a rear box for Hyundai i 10. Leicester .Just needed a rough price guide .Unfortunately the person on the phone line couldn't give me a price and told me i need to come down so they could check the car over for any other defects etc after a free inspection .All i wanted was a rough guide so i could compare with other suppliers i haven't got time to go around different places .Rang another local supplier he gave me 3 quotes on the spot ranging from a back box, centre exhust or full system .Also booked me in for the repair .So i went to him .If kwik fit gave me a quote to compare i would of considered kwik fit .”

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Posted 5 years ago

“My Mini Cooper went in for a full service on Wednesday 14th October at the Ealing Kwik Fit. I was called and told a number of things were wrong with my car that needed immediate fixing and was quoted over £500. - Tyre: £80 - Alignment: £79.95 - Break pads & front discs: £260 - Car Battery: £110 This was way too expensive (the tyre should cost £50 and a car battery is usually £60 plus VAT). I was also finding it hard to believe my car break pads and front discs needed replacing because there were no warning lights that came on and I hardly use my car. (Just over 40,000 miles in 10 years.) The man I spoke to was pushy, claimed he had already started working on the car so dropped the price to £435 for me and then HUNG UP the phone when I said I did not want the work done but just wanted my car back once the service was completed. Today I have taken my car to two local garages who both have stated there is Nothing Wrong with my break pads or front discs!! Also, there are scratch marks on my car bonnet and bumper that appeared after the service was done. Coincidence?! I don't think so. I am fuming as this is absolutely unacceptable and I will be taking this compliant further.”

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Posted 5 years ago

“135 GBP for a 205/60R16 HANKOOK K125 96W XL tyre. Now I know Many people afterwards told me that I should know the rule Never use Kwik fit”

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Posted 5 years ago

“Took car into not so kwik fit because lease company have contract with them. They broke glove compartment handle when retrieving wheel nut and when challenged about it the manager said the technician claimed he didnt do it. Complained to lease company about them and suddenly they are ordering new part and fitting when arrives. I accept things break and accidents happen but why not admit it instead of trying to cover it up. So 1 star for not being g honest. Would never go there by choice.”

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Posted 5 years ago

“Awful rude and when a customer left I heard them talking rudely about them. -£79 for the cheapest tyre. I went elsewhere”

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Posted 5 years ago

“£25 for a simple puncture repair is just taking the mickey”

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Posted 5 years ago

“Dreadful company, dreadful mechanics, rude, arrogant and how many tines have I had a tyre fitted from them which are not sealed properly and the tyre deflates. Countless having had company cars and tied into Lease Car Deals with them. I would never recommend any of their garages.”

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Posted 5 years ago

“A generous one star, there is no zero option. Took my car for an MOT after which I got a low battery charge warning, now the battery won't charge and as a result the car will only start with a jump start. I don't know what they have done to my car but I am not going back there again”

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Posted 5 years ago

“Never back”

Kwik-Fit 1 star review on 24th September 2020

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Posted 5 years ago

“Everything went wrong I had an all day appointment for 4 new tyres which I did call from about 2.30pm to check they were coming I was told the engineer would ring me shortly so I waited until 4pm then rang again and was told they would come out to me by 5.30pm which was the end of the appointment time. At 5.25pm I get a call firstly she got my name wrong, secondly she made out they had number 4 instead 44 for my house number also had the audacity to tell me the engineer had been to number 4 but they didn’t have my right contact number- certainly not kwik fit and zero customer experience would not use them again. I have booked my tyres with another company.”

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Posted 5 years ago

“MOT/ booked/ paid online.... NOT done they said they left a message...why not send an email as well and NOT taking the payment. I gave the online booking a 1 star and the customer service 3 star for waiting to answer my call and giving my refund”

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Posted 5 years ago

“Advisory on last year's mot was false. I just had it serviced and new mot and both mechanics told me this. This is now on cars permanent record. Will never be back.”

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Posted 5 years ago

“Unable to do MOT that had been booked and paid for. Did not rebook or provide any solutions, meaning MOT would have lapsed. Contacted customer services on 29th August and yet to receive a response.”

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Posted 5 years ago

“Oplichterij, had auto daarvoor laten nakijken alles was in orde voor APK verzekerd goedkeuring. APK afspraak gemaakt bij kwikfit opeens is er allemaal problemen; bumper los en andere problemen die allemaal tot 400+ Euro grapje oplopen. Les geleerd volgende gewoon afwachten voor latere afspraak en nooit meer bij kwikfit stelletje oplichters. --------------------------------------------------------------------------------------------------------------------- Highway robbers this garage, if you have an issue with you car don't go here or be careful unless it is absolutely necessary. They will invent or come up with their own problems in order to charge you premium rates on their services. Avoid these scammers, and save yourself the headache. --------------------------------------------------------------------------------------------------------------------- Si tienes algún problema con su coche, no vaya a este mecanico o garaje. Intentan estafarlo para que pagues reparaciones que no existen o son necesarias o que ellos mismos crearon. Tenga mucho cuidado si no tienes otra opción.”

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Posted 5 years ago

“WARNING Be very careful of the Kwik Fit in Dunfermline on Hospital Hill. They are ripping one customer off after another. They charged me and my partner £400 (budget tyres replaced with what a joke) for 3 flat tyres and hard sell wheel alignment and tyre insurance. Kwik Fit Head Office are paying bonuses to staff on the WHEEL ALIGNMENT SCAM and they normally say oh before you leave I'll just check your wheel alignment....Then your bill doubles! NEVER GO TO KWIK FIT IN DUNFERMLINE and if you are a female be very careful as they are just do the hard sell on everything and put the fear into you if you challenge the bill.”

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Posted 5 years ago

“Bunch of Robin bastards .do not trust”

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Posted 5 years ago

“Really bad service by Kwik-Fit. Today was my home fitting appointment and they phoned me after the appointment time to tell me that they couldn’t pick up the tyres from their shop and will have to rebook me for another slot which will be after a few days. I waited 6 days for todays appointment and now they are telling me to wait another few days because of their own delay. They forget that they are not the only ones fitting tyres in town. I will pick up the tyres from their shop tomorrow myself and get them fitted elsewhere! I will also claim the money that I paid for balancing, fitting and home visit. Not impressed at all 😕. I hope their manager phones me tomorrow morning as discussed with the person (who sounded like a very nice bloke btw) on phone today or else I will be really unhappy. 👎🏻”

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Posted 5 years ago

“There called kwikfit but theres absolutely nothing quick about them”

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Posted 5 years ago

“Walking into Kwik Fit and seeing their staff wearing masks does make you think of Dick Turpin. As I pulled in with a nail embedded in my tyre, past experience told me what to expect. Previously, I had booked a basic oil change and was told that I needed new break pads just two weeks after my M.O.T made no mention of this. I didn't replace them for another 11,000 miles. On this occasion, I was told that you need 2 new tyres because you have flat spots and 'we're not that sort of place to send you out on tyres with flat spots'. I'm not convinced that the tyre with the nail couldn't be repaired but I didn't want to risk my alloy going elsewhere. I told them that one tyre would be enough. Next day, I was 4 miles up the road and my tyre warning light went off - it was the tyre I had said I wouldn't replace. I got out and looked at the tyre and it looked fine. Smelling a rat, I reset the tyre warning indicator and 150 miles later there have been no more alerts. These jokers appear to have stored the settings then let some air out of the tyre to trigger a warning. if you read reviews of what it is like to work there, workers complain of being forced to try and upsell to motorists. Terrible rip off company. Hopefully next time I get a puncture, I'm close to a more honest company.”

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Posted 5 years ago

Kwik-Fit is rated 3.0 based on 693 reviews