Preeti
My Mini Cooper went in for a full service on Wednesday 14th October at the Ealing Kwik Fit. I was called and told a number of things were wrong with my car that needed immediate fixing and was quoted over £500. - Tyre: £80 - Alignment: £79.95 - Break pads & front discs: £260 - Car Battery: £110 This was way too expensive (the tyre should cost £50 and a car battery is usually £60 plus VAT). I was also finding it hard to believe my car break pads and front discs needed replacing because there were no warning lights that came on and I hardly use my car. (Just over 40,000 miles in 10 years.) The man I spoke to was pushy, claimed he had already started working on the car so dropped the price to £435 for me and then HUNG UP the phone when I said I did not want the work done but just wanted my car back once the service was completed. Today I have taken my car to two local garages who both have stated there is Nothing Wrong with my break pads or front discs!! Also, there are scratch marks on my car bonnet and bumper that appeared after the service was done. Coincidence?! I don't think so. I am fuming as this is absolutely unacceptable and I will be taking this compliant further.
3 years ago
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Kwik-Fit has a 2.9 average rating from 600 reviews

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