Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.01

3.0 Rating 693 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked my wife's car in for a service at the Knaresborough branch and thought no more about it until I got home from work for her to tell me it had failed on loads of issues and was not safe to drive . I think they used a shock tactic to gain the work. When all they needed to do was advise her that in the near future three tyres would need replacing and the tyre seal was out of date , none of which were at or even near a legal limit and for the work they did they charged my wife an extra £300 and this was for a 165/60 13 Arrow tyres what they advertise as a low budget tyre. I thought Kwik fit was trying to get away from this sort of image that it has had for a long time .”

Helpful Report

Posted 4 years ago

“Needed tyre for mini ...local one didn't have travelled 18 miles to uckfield had two in stock but even open for another hours could and would not change... too busy told... person on desk unhelpful bordering rude... travelled another 25 miles to Tonbridge.. and on it straight away and helpful... and before anyone says anything I know how long it takes to fit and balance a tyre I used to be a tech at bmw London fir 8 years...”

Helpful Report

Posted 4 years ago

“Had Quik Fit mobile replace tyres on my car this week but the first time I've driven I see I have a flat tyre. I then got support from BMW roadside recovery who told me that the tyres on my car are not run flat despite these being specified to Kwik Fit. I have tried to call Kwikfit Mobile customer service to discuss the matter and was kept in a queue for over 20 mins and spent the last 12 of these being told I was first in the queue. I then ran out of time and had to leave without speaking to anyone. How few customer service agents are working if I can be first for over 10 minutes?”

Helpful Report

Posted 4 years ago

“Extremely overpriced. Found out after paying £300 (that I told them that I couldn’t afford) that I could have got the job done cheaper if I had shopped around. I urge people to shop around before using Kwik Fit!”

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Posted 4 years ago

“fek me who would go here, get your head looked at”

Helpful Report

Posted 4 years ago

“Overpriced . I have problem with exhaust pressure sensor pipe. They suggested that I need new DPF , new pipes and the sensor ( all this parts from uk supplies you can buy for under £1300 New!!! ) Kwik fit changed £500 labour. But the final bill whose £2500 !!!! When I pick up the car nobody give me any information about how much parts cost. I write complain about overpriced. Manager from complaining department explained that parts are expensive. I also complain about vary doggy invoice according to with one they fit 19 !!!! Gas kits in to my car !!!!! He apologised and offered me a new invoice . And as a act of goodwill discount from my next MOT . How nice from you KWIK FIT .”

Helpful Report

Posted 4 years ago

“Scammers, I had a brand new set of (ratational) tyres on my car but one had wall damage on so I purchased one from ebay (another rotational tyre) with a very slight tread pattern and the guy working there tried to tell me I needed 2 new ones as it could "blow up my diff" on my car as it has a quattro system. How stupid do they think people are?.”

Helpful Report

Posted 4 years ago

“Would not even bother wasteing your time, iv been to a few different ones, they al seem to have an atitude problem no mater what one you go to, like they thaught they wouldnt have to work on cars when they went into work that day. Needed a tire change today, dropped it off, 1 hour later i get a phone call telling me to pick it back up because they cant get the wheel off. Waste of time. Do your self a favor and go to someone that knows what they are doing.”

Helpful Report

Posted 4 years ago

“Absolutely worst ever. Can't even fit a bulb which they are well known for not anle to fit bulbs. Stay clear. They have not got s clue. Chech trveiws and ask friends. You will see/ hear for your self. No hood in any way. Only people that leave good reviews are people that don't no they are being robbed or them selfs”

Helpful Report

Posted 4 years ago

“Used for years with no problems, had a bad service done, power steering fluid and coolent not checked, many other problems missed. Lost 2 customers here.”

Helpful Report

Posted 4 years ago

“Absolute joke, having booked my car in for a service three days before online I then get a call at 5pm to say they've not got the parts and have had to abandon my service after having the car all day shocking service avoid at all costs.”

Helpful Report

Posted 4 years ago

“PLEASE READ BEFORE USING KWIK FIT I had the most disgusting experience with Kwik Fit in Wednesbury. I am recovering from surgery and so therefore sent my partner with my car for it’s MOT. It failed it’s MOT and due to the extortionate prices I was quoted (£210) I found somewhere to else to carry out the work (available car) which managed to source the parts and do the labour for £30. When the work was being carried out on my break discs and pads by another mechanic he said my oil had been overfilled and was overflowing (purposely overfilled) which caused the oil to seep down, through the body of the car onto the floor, therefore looking like an oil leak. My partner then took my car back for a retest (at this point i’d spent over £50 on MOT tests) for us to be told that it had failed YET AGAIN due to the car having an “oil leak”. Funnily enough this “oil leak” wasn’t picked up in the first MOT and even though the car hadn’t been driven for 3 weeks AS I CANT DRIVE (and no signs of oil leaks on our drive) it must of been us which caused this leak. Upon saying this the “mechanic” said that it must of happened when my partner drove less than 5 minutes to our Kwik Fit. They then said that it would cost us a further £70 for parts and labour and they would re test for free. We obviously laughed in the “mechanics” faces and did our research and found we could buy the part that we needed for £10!!!!! Once again available car came to our rescue and have charged us £40 for parts and labour. We strongly believe that the oil filter was sabotaged to get more money as we sourced other mechanics to fix the parts needed and didn’t go through Quik Fit. As funnily enough 3 weeks went by and there was no sign of a “huge oil leak” on our driveway. Just because Qwik Fit are a branded name it doesn’t mean you should trust them. Never will I go here again, absolute con artists. You should be ashamed of yourselves Qwik Fit Wednesbury.”

Helpful Report

Posted 4 years ago

“Offer cheap MOT, but then Fail car on Made UP grounds! AVOID AT ALL COSTS!”

Helpful Report

Posted 4 years ago

“I had ben going to them for years in west midlands. They damaged the back part of my car on the ramp when trying to sort out my tyres. Then because I am female they told me I must have done it off a pavement. I was so angry. They are very demeaning to their customers, also very rude. They charge so much for what they do. I have since found another Garage where they treat me nice and tell me the actual price, not make it up on the spot. And my car is running fine now. Do not go to Kwikfit. They will take your money and run.”

Helpful Report

Posted 4 years ago

“Kwikfit is a poor paying company they dont look after the workers on the shop floor who do all the work and make money. If you a manager and above you are looked after, bonuses are non existent and if you do hit a bonus target managers get 60%of it ,then supervisors get a share then the rest of the staff to share a mesley amount. Lucky if you get £25 bonus. Very long working hours and you not allowed to get I'll becomes a problem. I will never recommend anyone to work for kwikfit coz you are just a number. As an ex employee I think they are slave drivers.”

Helpful Report

Posted 4 years ago

“The Uxbridge Kwik-Fit branch stole my original ford battery and replaced it with an old one. I got into my car after paying for the £600 car service and the car wouldn't start. I lifted the car bonnet up and they had stolen my original ford battery and replaced it with an old one. When I confronted the staff and the manager they were very rude and I felt very intimidated. I talked to the mechanic who fitted this old battery and he told me that his manager told him to do it. They wouldn't give my ford battery back; I was a student nurse at the time and was very shy and timid as I was only 18. I tried to complain to Kwik-Fit customer service and they didn't care and kept putting me in touch with the manager who stole my battery. These guys are thief's, I should have called the police. Avoid this branch at all cost as they will steal the original parts of your car and replace them with old ones. Very dishonest people who work at this place.”

Kwik-Fit 1 star review on 14th March 2021

Helpful Report

Posted 4 years ago

“I went in for one new tyre to Kwik Fit Hendon. Three mechanics swarmed around the car, telling me I needed 4 new tires and my wheel alignment was wrong. I was having none of it, and took my car to my local garage. Turns out 3 tyres were fine, my wheel alignment was fine, and indeed all I needed was one new tyre. Never again, Kwik Fit. They exaggerated my problem to get more sales.”

Helpful Report

Posted 4 years ago

“Booked a Service and Mot at my local Branch firstly surprised that full payment was taken 10 days before appointment and my vehicle failed its Mot on 3 issues and then had to pay a large amount to have issues resolved .I feel that I was ripped off with this work and was shown no proof of failed parts or print out on emissions failure which was one of the issues.Several people warned me about this Company after I booked it in and paid for original Service and Mot which was proved to be accurate that they find issues to over charge you most unsatisfactory would not recomendd”

Helpful Report

Posted 4 years ago

“I went for an MOT at Kwik-Fit Lancaster and my car failed. When I got a quote on fixing it the price was a lot higher than other mechanics I checked with and included a new battery which is not part of an MOT. I believe they were trying to exploit my lack of car knowledge by charging high prices and charging for things not needed. I moved my car to a different mechanic and the price was halved and my battery was fine. Do not recommend.”

Helpful Report

Posted 4 years ago

“Over priced and was charged for work not carried out. I had two budget front tyres and a ‘wheel alignment’ done. I was charged for the replacement of 4 tyres rather than two and I had my car checked by a mechanic after the work was done and he confirmed that kwikfit had not carried out the wheel alignment as there was no evidence that the nut had been cracked in order to of carried out the work. The mechanic at kwikfit did not try and provide evidence of the work being carried out”

Helpful Report

Posted 4 years ago

Kwik-Fit is rated 3.0 based on 693 reviews