Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.01

3.0 Rating 693 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked in advance, informed them of type of car, tyres sizes, and requirement for two tyres to be fitted to front wheels, they put the car on a ramp, then told me they did not have the tyres in stock, total water of my time, very unhelpful staff”

Helpful Report

Posted 5 years ago

“Booked in a service and mot in strood kent took day off work absolute chaos cars everywhere with no parking and then was told we will try to get it done today if not maybe tomorrow very poor service will not be going back have four cars in our house so they have lost four customers.”

Helpful Report

Posted 5 years ago

“Totally incompetent!! I phoned to check if they could fix a puncture for my car tyre and was told to bring it in "no problems, we'll do it right away". I drove to the workshop and was told, when I arrived, that there would be at least a two hour wait before they could start on it!!! I couldn't wait that long and asked why I had been told to bring it right in. They denied that any staff member had said that, so I pressed redial on my phone, in front of the staff member, and the office phone rang with me on the other end!!! He got all defensive then and started saying they were "very busy" - no sign of an apology for wasting my time. I certainly won't be going back to Kwikfit Oldham!!”

Helpful Report

Posted 5 years ago

“complete cowboys my car had a puncture that wasn't repairable surprise surprise middle of the tread refused to repair because tyre was close to legal limit I asked them to take my car out and asked to get tyre blown up to which they refused to blow it up so had to blow my own tyre up decided to get a second opinion went to farmer auto care to find out the tyre was at 3.63 mm using a digital gauge took them 20 mins and a was back on the road puncture fixed for free avoid at all cost”

Helpful Report

Posted 5 years ago

“Purchased 4 hankook tyres for my van lasted me 3 months of that 4/5k miles. Thread bare and a whole on both front. Van fully checked no issues just terrible quality tyres !!! Asked for a response in writing and just keep phoning me !!!”

Helpful Report

Posted 5 years ago

“I paid for an MOT and wanted to cancel. They gave me a number to call for cancellation which I called and waited for HOURS with no reply. As no one was able to reply, I was unable to cancel which is very frustrating and unfair. I would not recommend them. Their online booking cancellation system does not work either. It feels like a scam to stop you from cancelling or moving your appointment.”

Kwik-Fit 1 star review on 24th August 2020

Helpful Report

Posted 5 years ago

“Booked hankook tyres, they fixed budget tyres. I lost my money. Fully cheating. I never recommend to anyone.”

Helpful Report

Posted 5 years ago

“Told me they had taken a shard of metal out of my tyre and I needed a £129 new tyre. Next day - my mot and service confirmed there was nothing wrong with my tyre . Scammers ??”

Helpful Report

Posted 5 years ago

“Not recommended, lied about puncture, said I needed a new tyre for £80, as there was a nail in the side wall of tyre, when asked to see nail, it was in fact was in the centre of tyre, independent garage repaired puncture for £15. Just felt they were lying and attempting to make unnecessary sale”

Helpful Report

Posted 5 years ago

“Brought a set of brand new tyres, 1.5 years later they’re threadbare and one developed a hole, phoned them up to report and was told the guarantee was only for 12 months. Total waste of money and time.”

Helpful Report

Posted 5 years ago

“The booking service on line does not interact with the technicians diaries so you can book and pay on line only to get a phone call the next day saying they won’t be coming. Great, especially when you’ve arranged a day off so as to be available at the time booked.”

Helpful Report

Posted 5 years ago

“Went to my local branch today, but got ignored by the only person that was there. He eventually came to find out what I was needing, but only when he was ready. Didn’t even have the courtesy to acknowledge that he had seen me there waiting. I know it’s strange times just now but you would think that firms should be bending over backwards to get some business.”

Helpful Report

Posted 5 years ago

“Just ripping people off left right & centre . Giving false information.and the price was unbelievable.so went to a different company on the advice off a friend.so I had one tyre .and a puncture repair which kwik fit said no . The man said just trying to sell you something the tyre is in excellent condition just a small hole .big? Kwik fit .I just saved £150.00 had excellent service and a cup of tea .Do Not Go There . support your independent garages and money in your pocket.”

Helpful Report

Posted 5 years ago

“Worst place (Hinckley KWIKFIT) i have come across; reported an exhaust fault, did not even raise car off the ground, just looked under bonnet. they couldn't be bothered because i told them i was not interested in other services the girl on reception had tried to push. As for a timed appointment, that's a joke, they think the customer has nothing better to do than watch them talking to each other. Total waste of time.”

Helpful Report

Posted 5 years ago

“car went in to have front brake pads done, they said discs need doing as well also need a new back tyre. so paid £295. but drove out without any brakes hardly working. took it back they said rear brake pipe is broke and leaking oil and they can do nothing about it.so had to drive home using handbrake. car went in fine everything good . came out of kwikfit very dangerous to drive.”

Helpful Report

Posted 5 years ago

“jacked up my car and damaged the jacking points and sill this was skegness kwik fit”

Helpful Report

Posted 5 years ago

“I have now written 2 emails to complain , I took my van in for a full service they were supposed to check the suspension which they didn’t it had been making a squeaking sound so I paid extra for tracking they said it was nothing dissatisfied I took it to a separate garage a week after it turned out it was the stabiliser arms as they were bent to top it off 2 weeks after a brake pad fell off because it was so worn down it was metal on metal so they couldn’t have checked that either , makes me wonder did they actually change the oil or did it just go for 3 hours and sit there”

Helpful Report

Posted 5 years ago

“I only give this star because I had to give a rate .....went there with an exploded wheel today and they said no appointment available. A woman with a child rolling in on completely flat alloywheels.... I asked them if they would be able to help me to put on the spare wheel so i could get to the next tyre service?? They said again no as there are no appointment available...seriously?? And there are three of them were sitting in the waiting room doing nothing!!.No humanity at all!! I asked a random man on the street to help me in that 10 min job and managed to fix my car with an engineer who cares about his job . Shame on you guys!! Would never ever walk in your garage and will not recommend to anyone to do that. Careless staff!!”

Helpful Report

Posted 5 years ago

“This is for chester le street branch.I took my car as it had a puncture cost £25 problem they damaged my alloy in repairing tyre. Not good i suggest you stay away from here.They then offered me back the price of puncture repair £25 as compensation.Disgraceful service”

Helpful Report

Posted 5 years ago

“I had a telephone agreement with Kwik - Fit at Alexandra Road Plymouth branch, to do an oil and filter change on my van. They agreed to do this for me in 1 hour as I needed my van urgently for another appointment. I drove 15 miles to Kwik - Fit to be told they would need my van for 2 1/2 hours. ?????? I think my pig is whistling or do I have birds in my head ? Bad experience ! Bad Customer service ! Left hand doesn't know what right hand is doing ! Will never return to SLOW - FIX.”

Helpful Report

Posted 5 years ago

Kwik-Fit is rated 3.0 based on 693 reviews