I booked and paid for a brake fluid change (on-line) last night and was given a 12 noon slot to take my car to the Brighouse branch of Kwik Fit. I arrived a few minutes early and was asked to leave my car/key with them. I asked why? and was told that they were very busy and had lots of jobs in. I said that I was willing to leave it for an hour (brake fluid changes are not time-consuming) only to be told that they couldn't tell me when it would be ready. He said that as well as the fluid change, they had to undertake a 45 minute brake check! I told him to cancel the job as I hadn't got all day to await it. He then tells me that I can't have a refund today because I had paid on-line, and that the employee who deals with refunds wasn't in. I drove a 12 mile round trip and wasted time/diesel to be treated like my custom is pretty much worthless. Don't let them get away with this disgraceful way of treating customers. Terrible service.