Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.01

3.0 Rating 676 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 676 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 60%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usual nonsense walk in with a simple fixable puncture and they provide a list of nonsense reasons why you need two brand new tyres - this time ‘well gravel tyres are not good for tyres!!!’ - Kwik Fit should not commission operatives on tyre sales!!!!”

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Posted 1 year ago

“Great service today at Ilkley branch, particularly from manager Mathew. I've never been inspired to write a review before but 2 new tyres were well priced and a repair on another tyre was done FOC. Above and beyond.”

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Posted 1 year ago

“Can't thank these guys enough at Colwyn Bay Branch. Called in today unsure about my front tyre had a puncture in it. Dewi 👏 did it there n then very prompt. Always reliable professional service at this garage.”

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Posted 1 year ago

“Booked a same day mobile tyre fitting. Took my booking, time slot & money. Booking confirmation received. An hour later a phone call received to say they couldn’t do it today and it would be a two day wait before they could proceed. Refund would take 3-5 days. Why take the booking if you can’t do it. Dishonest. Now stranded.”

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Posted 1 year ago

“Fab service had an appointment today at Bedford branch staff were honest about what had to be done to my exhaust and had it all completed within an hour .well done to all”

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Posted 1 year ago

“Refused to fix a puncture on a mobility car ,told to leave it and get a Taxi they might fix it before the weekend yet 3 members off staff were stood chatting,did not even offer to put air in so I could get home Disgusting”

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Posted 1 year ago

“Would like to thank your guys at monmouth kwikfit again for there fantastic customer service especially Gareth who did my MOT.. Above and beyond the line of duty. Thank you...”

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Posted 1 year ago

“Wrong work completed. Overcharged. Fitted incorrectly left unsafe to drive. Managers resolution was to take old part to he welded on by a third party. Told couldn't get correct part..they didn't exist. Yet main dealer confirmed it did. Had diagnostic at main dealer and confirmed £810 to put right... Already paid £,844 for unnecessary work already. Car unsafe to drive for 2 weeks. Put in complaint and sent video and photographic evidence to customer care who did not respond just passed on to area manager. who basically called me a liar . The manager and technician had covered their tracks with lies. I can prove im not a liar as phone calls are recorded. I have video of unsafe work. Husband there for face to face conversations so have another person to confirm. I had an exhaust held on by silicon. Area manager said bring in new exhaust and they will fit it .. yet on Kwik fit website it says it's not their policy to fit parts brought in by customers . Don't know where to go now to escalate ..plus there's defamation of character. Having repair done by main dealer costing £810 for parts. I feel so upset and abused and it's been the most distressing upsetting experience. They should be shut down . They are criminals and they say I'm a liar. Disgusted doesn't come close.”

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Posted 1 year ago

“Paul was very helpful changing a tyre valve Much appreciated”

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Posted 1 year ago

“Prompt and efficient MOT at Mutley, Plymouth. Couldn't have been more helpful and friendly. Would recommend.”

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Posted 1 year ago

“Went to kwik -fit in shoreham by sea. A really helpful man called Jordon great customer service. Thank u for helping me out”

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Posted 1 year ago

“Kwik fix Hexham. Dave and the team are great. Booked in for a qiuck brake fluid change, when I realised I needed an MOT as well. They managed to arrange jobs so I could pick up my son from school on time and all sorted. I don't normally recommend people, but would happily recommend Kwick fix Hexham (Tyne green) after a number of positive visits”

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Posted 1 year ago

“Booked car in to Kwik Fit, Foss Islands, York, for battery check. Greeted by Chris who was very efficient and chatty. Left car with them and received a phone call within 30 minutes to say check completed. They gave me a good explanation of the results and provided me with a printout of said results. No hard sell and would definitely use them again for this service.”

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Posted 1 year ago

“I booked my car in for an oil and filter change at Kwik Fit Lisburn. My amber engine management light had come on a few days before and I asked my mechanic to have a look at the car. After putting the car on the diagnostics machine he recommended a) The oil to be changed as it was a little gloopy and a new filter and b) A sensor in the exhaust was faulty and needed replaced as it was causing the car to stall every now and again and it was the reason the engine management light was on. My mechanic was happy to do both jobs for me and advised neither were extremely urgent but I had to wait two weeks for him. Due to the fact that he had mentioned the oil and the filter I preferred to get that part completed asap and Kwik Fit had an immediate slot available so I grabbed it. I booked online which meant paying in full the day before and I called Lisburn before paying to make absolutely sure they would have the filter in stock as it meant closing my business for the time it took to complete the job. Everything was agreed and I attended the appointment ahead of time with my 3 year old son. On arrival I met with the manager who I knew straight away didn't really want me to be there based on his horrible attitude. I attempted to lighten the mood by entering into conversation about the car and how busy mechanics were these days but his mood did not change. I expressed how happy I was that I could get an appointment at such short notice and I mentioned how relieved I would be to get one of the two jobs I needed completed so quickly. I went on to explain what my mechanic had advised and he took great pleasure in immediately refusing to touch my car based on "Kwik Fit policy." This policy, that still remains a mystery to me, states that if your car has an engine fault they cannot work on your car at all. I asked for a copy of the policy to be told it "isn't written down anywhere." I said I would sign a disclaimer which I was told wasn't an option. I explained about the sensor being the reason for the engine management light being on but that explanation wasn't accepted. Long story short after the manager basically abused me for thirty minutes he then threw me out of his garage and I was stuck in Lisburn without the money I had paid to Kwik Fit and no repair. I contacted customer services who did seem to be taking me seriously at first but then just referred me to an area manager who said he was fully aware of the Lisburn managers poor communication skills and inability to deal with customers but he was correct to not fix the car. In the meantime I had called all ten Kwik Fits in Northern Ireland and explained that my engine management light was on, my car was stalling and my oil and filter needed changed and seven of the ten were happy to book me in straight away as it seems they are also completely unaware of this "policy." I asked the area manager for a copy of the policy but he could not produce it either. I told the area manager that seven of the ten branches would complete the repair and he didn't seem too concerned. I explained that when booking online there are no questions asked about issues with your car but this was brushed aside. In a nutshell I will never ever ever go back to Kwik fit for anything and I wont be recommending anyone ever does either.”

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Posted 1 year ago

“Had a puncture and had 230 mile trip to get home , went to 3 different depots and not one would try to fix it , told me they could do it 3 days later , won’t ever use a kwik fit ever again”

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Posted 1 year ago

“Graham at the Scarborough branch, helped me out when I was unable to fix a loose glass in my wing mirror. He was , kind polite, and efficient . Thank you . I’ll be back !”

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Posted 1 year ago

“Kwik fit canal street Perth should be 0 stars Avoid, dishonest and took advantage of my 22 year old daughter, more interested in upselling than providing good customer service. When complained they deny what they actually said. You can’t win. Will be raising a complaint with the motor ombudsman and trading standards.”

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Posted 1 year ago

“Bunch of rob dogs. Overcharged me and did excessive work on my car. Which did not solve the problem. Never use them again.”

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Posted 1 year ago

“Called in as had an alert regarding oil pressure in my car. Turns out I had no oil in my car or water! I have booked a service. They sorted the oil and water free of charge. I had been to another garage for this assuming I needed oil as went as soon as the emergency alert went on and was quoted £800 Plus vat to replace something. This quotation was done from literally just viewing my engine space. So glad I went with my instincts to Kwick Fit Woodchurch Road Birkenhead”

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Posted 1 year ago

“The Giffnock team are excellent and Drew the assistant manager is fantastic. He goes out of his way to please and was of considerable assistance to me”

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Posted 1 year ago

Kwik-Fit is rated 3.0 based on 676 reviews