Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.02

3.0 Rating 690 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 690 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always excellent customer service and staff are helpful, especially young Luke who would seem to go that extra mile to help, polite and always smiling”

Helpful Report

Posted 1 year ago

“Really bad customer service which may cost us about 4000 pounds. Kwikfit Giffnock on Fenwick Road, Glasgow incorrectly entered the mileage during Mot in 2022 to my wife’s car adding 20000 miles onto the mot certificate. Then said they couldn’t change it and would have to go through another mot so they could add a note onto the new mot…this was done but now my wife’s car can’t be taken as a part exchange worth 4000 pounds when buying a new car as the system at the national mileage register has not been updated and kwikfit are stating they can’t contact dvsa to change the mistake as there is NO proof of the original mileage in the first place and even though it is clear that it is the testers mistake, Kwikfit say there is nothing they can do with regards to an official change at dvsa. All they can do is issue an apology but that doesn’t help the situation as anyone taking the car as part exchange is insisting that this register be updated instead of showing a 20k mileage doscrepency when the cars mileage os searched.Now my wife is u able to sell this car. Customer service person who is apparently the manager at customer care team at kwikfit confirms this is all Kwik-Fit can do in this case.”

Helpful Report

Posted 1 year ago

“booked in for tracking as new tyres fitted and pulling to left since. booked in 9am 27/12/23 the car placed onto tracking jig and printout showed both front and rear needed alignment. then told to busy to do so am now having to book Elsewhere..”

Helpful Report

Posted 1 year ago

“I would like to mention about my visit to KwikFit at Richfield Avenue in Reading today, where nothing seems to have gone well. Hope the below details will help you to assess if there is anything wrong as a whole with that centre. First and foremost thing - didn't see anyone who looked like they are experienced. After the car went on ramp, they informed that rear tyres are best if replaced along with front tyres as the rear ones are only left with 3mm tread on them. I have informed them, I'll have to come back for that with a different appointment. I firmly believe it didn't go well with them and things started going bad from there on. The following things which I have requested on the order placed were not even verified and fedback. if they are not going to be verified, why to have that line-item? may be for promotional purposes!! Battery health check Visual breake check Wheel alignment check Express tyre fitment line item is a joke by itself. Took almost 1.5hrs to just change tyres without doing any of the aforementioned checks. Once the car is I handed over to me, had to go back to have the air in tyres re-done on rear passesnger side tyre. No clue why they had to mess with rear passenger tyre when the work requested is to replace front two tyres - isn't it a classic malpractice? When I went back to get the air re-done, they are deliberately taking forever attending to it and focusing on clerical work which is literally nothing to be done. As a whole I spent around 2hrs just to get 2 tyres changed - from 15:35hrs to 17:40hrs. What a shame, haven't come across this kind of 'express tyre fitment' in the last 20+ years. I have requested that I dispose the tyres myself in Reading recycling centre, but they informed that tyre disposal money that was charged won't be refunded!!! Why? It is not required by law that I dispose the tyres through you and when you aren't disposing the tryes for me, you have no right to charge me, do you? Very unhappy with the experience today at KwikFit”

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Posted 1 year ago

“Friendly Staff . Been using this one for years now . Very Happy”

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Posted 1 year ago

“Just attended Kwik Fit on the Stafford Road with a flat tyre for a overbooked appointment. Excellent customer service from the Manager and the staff. I was kept up to date on what needed to be done on the vehicle. Excellent service, a credit to the Kwik Fit brand.”

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Posted 1 year ago

“I will like to thank Mr Phil Gardiner for the excellent service that he provided regarding doing the tracking for my Ford Transit (OW17 PLJ) The vehicle was driving perfectly after leaving Ruislip Manor branch and the customer service was polite and professional will definitely recommend to family and friends.”

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Posted 1 year ago

“Too busy to even look at a tyre despite no other customers present at 8:30 in the morning. Suggested I try a local competitor.”

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Posted 2 years ago

“I needed a mobile tyre fitter. Rang the local Kwik-Fit and they gave me a number to ring. After 30 minutes I was still on hold. Tried ringing Customer Services and Head Office. Couldn't get any of them to answer.”

Helpful Report

Posted 2 years ago

“I booked the very first appointment on a Saturday morning then waited two hours to have a tyre fitted. The fitted stripped two of the studs and couldn’t get the nuts back on. In the end tried to blame on who ever fitted tyre before. They suggested I go to main dealer and get two new ones. Turns out that’s a waste of time because they’ve stripped the thread so badly they won’t go on. Now go to take a day off work and have fixed at my local garage. Would not use them again if you put a gun to my ahead, shocking service.”

Helpful Report

Posted 2 years ago

“Had brilliant tyre repair done by PAUL and The team at Quixk Fit at Central Stockport under the arches… Top team -highly recommended 5 STARS”

Helpful Report

Posted 2 years ago

“Went in for a tyre tracking at Eirth branch came out with extras… damages to the car bonnet. Don’t expect the staff to acknowledge the damaged, they just laugh at your face, very rude, its your words against theirs unless you took extra measures by taking pictures of your car’s condition beforehand. Let’s just say, we will never be using Eirth Kwik-Fix again. Visit Eirth Kwik-Fix at your own risk, the management does not take any responsibility for any damages to your car made by any member of staff. You have been WARNED!”

Helpful Report

Posted 2 years ago

“I have only given 1 star as can't give a minus ! Car booked in for service and MOT for 10 weeks - paid upfront. Arrived at the centre to be told "we don't do an MOT on a MONDAY". I could go into all the ins and outs of the conversation that followed but I wont bore you all. Suffice to say, they lied about trying to contact me, their customer complaints email seems to disappear into the great beyond and their refund policy is a very unfunny joke - took my cash 10 weeks before my appointment but apparently I have to wait a minimum of 10 days to get a refund !! CLOWNS - BUT KILLER ONES !!”

Helpful Report

Posted 2 years ago

“Visited the Patricroft branch on the 15th November and the kind, courteous attention provided by Akeem was excellent. Thankyou”

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Posted 2 years ago

“Kwik fit abbey lane are simply the best team in the UK as a driver always use them and family As for Manish parmars review it is rubbish does he think it is his dad's garage they are always helpfull you have to wait your turn”

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Posted 2 years ago

“I booked my car in online at the Mitcham Road center in Croydon for it's annual MOT. I was attended to straight away by Paul and Matt. They were extremely polite, friendly and professional. I did not have to wait very long. All the MOT paperwork was completed and ready for me in under an hour. I am very happy with the service and I have been using Kwik fit for over 5 years for servicing and MOT, across different centers including (St James road & South Norwood) I have never had any problems and find them very reliable. Thank you!”

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Posted 2 years ago

“Book you in then leave you 2 hours change a tire”

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Posted 2 years ago

“Hi Booked my car in online at Lodge Road portswood .see the guy in charge with the tattoos on right arm Ps he was very onnest and said if it need fixing today can't do it as short staff I sId OK Ps so he took the car onto the loading ramp looked at my car showed me a blot came lost he fixed it there and then ps didn't charge me a penny Please can you tell him thanks and he was very onnest with me will go back any time thanks 5 stars”

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Posted 2 years ago

“Excellent staff and very helpful if you have a problem. I can't recommend them enough.”

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Posted 2 years ago

“Today Sunday 1st oct 2023 went to Kwik fit Lancaster, with my fiat 500 and rapidly losing air puncture, a very rude off hand staff member said they had no time to fix my puncture and check tyre, they could maybe fit me in Tuesday !! I then asked if they could blow it up, to give me a chance to get help, they again refused, which was quite shocking and not unnoticed by other customers, it would seem they were only interested in selling new tyres and were also not women friendly, a very short sighted view, they are open Sundays and should not employ staff who would obviously do not want to be at work, Kwik fit bosses need to step in.”

Helpful Report

Posted 2 years ago

Kwik-Fit is rated 3.0 based on 690 reviews