Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.01

3.0 Rating 676 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 676 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 60%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

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“Visited Kwik Fit Fishponds rd Bristol all I wanted was a price on a tyre had the manager screaming at me that they couldn't do today even though there board States no booking necessary what a joke of a company. Avoid at all costs”

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Posted 2 years ago

“Excellent work and service from Glen and the team @leyton high Rd E10 6QE. Have used these before and will definitely use these again and again . Thank you”

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Posted 2 years ago

“Very disorganized service They cancelled my booking after 72h waiting Last minute due to traffic!!!!!!”

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Posted 2 years ago

“Needed a rear right brake light fitted for company van. Kwik -fit wanted to charge wanted to charge for complete rear light unit saying it was necessary as there was some water in bottom of light unit. I disagreed saying i can drain the water as the unit is not damaged just the seal had let in some water. They replied it was company policy to replace whole unit. They said they would not replace bulb unless they could change whole unit. After a lot of song and dance and me insisting that i needed brake lights they let me drain the light and they eventually fitted a BULB it worked perfect and still does over a month later. The reason i am posting a bad review is my company has just told me to take the vans spare tyre down to Kwik Fit .I told them it was a spare and had a nail in it hoping they could fix it new or fix i didnt care ,just wanted a tyre fitted they took the wheel and flat ,i gave them my details so they could contact me when it was done.They did contact me the next day to say they cannot fix the tyre or will not until i go back down to garrage and have all my tyres checked by them .HY could they not just ask me when i was there?.Even when i said its just been serviced nope they wanted me to drive down to them . KWiK FiT.Seriously your policies?....”

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Posted 2 years ago

“KwikFit Stafford Rd, Wolverhampton. Booked in yesterday due to a knocking underneath my vehicle. Left it for the day to be checked out. Was called at lunchtime that it was good news and just needed 2 bolts tightening and they had already done it. Went to collect my car and was told £20 cash or £60 If paying by card for tightening the 2 bolts! This morning the knocking was worse. My husband called the garage who said there was nothing they could do and go to the dealer! This afternoon whilst driving home from work the drop link stabiliser snapped! Really not happy, how dangerous and how was this not spotted by qualified mechanics when my car was up on the ramp?”

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Posted 2 years ago

“A first class outfit with two excellent mechanics ,Danny and Lee . I called in off chance and they sorted my problem instantly . Superb efficient service . Thank you”

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Posted 2 years ago

“TYRE SCAM went to Kwikfit with a punctured tyre. They deliberately botched the repair to get me to buy a new Pirelli at great expense. A second opinion from a local independent garage was obtained. They could see exactly what was done to damage the cord beyond repair. Disgusting behaviour and this could be going on nationwide. Beware. I will never visit Kwikfit again!”

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Posted 2 years ago

“Visited Scarborough branch with a slow puncture, after the technician inspected my tyres I was told that I needed 2 new tyres plus a tyre repair, the guy then went on to tell me the tyres had severe cracking on the tyre wall ,and he was amazed I had made it to the garage. My car had a fairly recent mot and I had checked the tyre treads ( minimum 4 mm ) so I was surprised by this, I asked him to just do the puncture repair and I would sort the 2 rear tyres later, he wasn’t happy with this and said he would have to report this to his head office. I definitely felt under pressure to get the new tyres but decided to get a second opinion as I couldn’t see the cracks he was pointing out. A few days later I went to my local National tyre services and ( after explaining what had happened ) their technician said that there was some scuffs and marks on the sidewalls but this was normal for a used tyre and was perfectly safe to use. I can only conclude that Kwik fit where trying to generate more income at my expense .”

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Posted 2 years ago

“Alan and the kwikfit team in chester le Street have been amazing and helpful, The work to my car was quick and I was back on thd road asap”

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Posted 2 years ago

“Had two new types fitted to my 2017 Vauxhall vivaro at a branch in reading which included wheel balancing. The following day I was returning home to Liverpool once I got on the motorway the steering wheel started shaking quite bad,I had to drive two hundred miles with this problem.the following day booked the van into quick fit Edge lane, the manager Keith and the lads re balanced the two wheels in question,the wheels where not done properly at the reading branch.thanks to the lads at edge lane quickfit for fixing this error.”

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Posted 2 years ago

“Stay clear went to Kingsbury branch for a flat tyre . They are the worst garage . It's a badly run business . More like a bad sweet shop . In fact a sweet shop would provide a better service re fixing a tyre . Avoid they are absolute Rubbish .”

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Posted 2 years ago

“Very nice service again super fast and helpful thank you again team Slough”

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Posted 2 years ago

“We booked twice here and wouldn’t recommend them to anyone that do not want waste their time. First time we booked to do our MOT, we booked our appointment one month in advance to make sure everything was right. the appointment was cancelled the day before by saying that there wasn’t enough staff to complete the work. They gave us an alternative date (during the week instead of the Saturday) and we had to accept because little choices left. After the MOT was completed we booked an appointment 2 months in advance to fix the little things advised during the MOT. Well again, appointment cancelled. Somebody contacted my husband yesterday but he couldn’t answer because at work. Today, on the day of the appointment my husband called just before leaving to check everything was ok. The receptionist said that the appointment was cancelled for “technical issue”. Simply they don’t have respect to customers. Avoid.”

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Posted 2 years ago

“I would like to thank Kwik Fit for helping me out of a tight spot when I had a slow puncture due to a nail in one of my tyres. Even though I wasn’t booked in and it was near closing time, they didn’t hesitant to sort the problem quickly and efficiently enabling me to get to work next day! Thank you very much to Kiaran and the kind gentleman on the reception desk! You saved me a lot of grief! I am very happy and grateful to you both! Great service! Would highly recommend!”

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Posted 2 years ago

“The usual excellent service from Christian and the team at Kwik Fit, Ecclesall Road, Sheffield. I have used them for years and they are absolute stars. I had a puncture caused by a large pothole in the nsf tyre this morning - Christian managed to fit us in and replace the tyre the same day. Thank you Christian and the team - you are the best!”

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Posted 2 years ago

“Buy 4 tires through your website and at the same time request the free visual inspection of brakes. That was not done by the way, and that on their website they offer so much. If you are not going to do it, do not put it, it is the most logical thing to do. When the day came, they installed only 3 wheels because they could not install the 4th one because it is stuck to the hub and it needs to be cleaned before installation because they cannot remove the rim. Recommending that you go to another workshop to do the cleaning, remove the tire and come back. Surprise 20 minutes of driving I find a workshop and in this one they can remove and put a new wheel. I have contacted customer service, his response is "they have already invoiced the 4 wheels and the installation and there is no refund. Congratulations Kwifit, even on the invoice it details that they have not been able to mount the wheel. And in the face of the evidence they still continue to deny the return.”

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Posted 2 years ago

“In July I bought 2 new tyres from Kwik Fit. This month I realised they were low pressure. Tried to blow up but to no avail. Went to Kwik Fit Sunbury who booked me in for service 2 days later. They checked and explained the problem was wear and tear on the actual wheels with paint flakes, rust etc, preventing airtight fit. .They took tyres off and coated them to improve fit. In future wheels may need sand blasting but fine now. No charge for service! From previous experience and this occasion I completely recommend this depot.”

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Posted 2 years ago

“I have a Lex Autolease vehicle so I have to use Kwik Fit as part of the agreement. I arrived at the Trowbridge Branch on Wednesday and the reception I received from the fitter was poor ! I asked if he could look at the condition of the tyres and advise whether I needed any replacements & air in them as the warning light had come on. His attitude was poor and he was a very sullen individual flatly refusing to do anything for me and merely suggesting I visit Chippenham, Devizes or Bath. I have contacted Autolease about this Branch and this individual and brought it to their attention. I also visited the Bath KWIK Fit Branch in Bath yesterday who also could not be bothered to assist me until at least Saturday afternoon. Toi be honest shocking branches, people and service - steer clear with a very large barge pole !!”

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Posted 2 years ago

“I used them to check my tyres, they said they did and it had 3mm tread left but they lied. They didn't even check the car. the tyre was bald and i could have been killed”

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Posted 2 years ago

“Hi, I'm writing this complaint to express my massive disappointment with the service I experienced today. I arrived promptly for my 12pm tyre fitting. I was initially unhappy with being told to wait 1hr to 1.5hrs for the changing of 4 tyres. I thought, ok, it's Sunday, they must be short staffed. The technician informed me my tracking was off as there was some uneven wear. I declined to take the service and felt like I was laughed at for my decision. The process of changing the tyres started over an hour later. I then decided to have the tracking completed. The technician started my car and to my annoyance revved my car unnecessarily loudly several times. This happened when moving from the tyre fitting bay to the wheel alignment bay. I told the technician to not do that in a very polite manner as the engine was cold and when the oil is cold the engine can be damaged. Another technician told me the price was £65 via card and £40 cash. I was put in a very awkward position as I knew the cash would be pocketed to keep it " off the books" no doubt. Stupidly I agreed, and withdrew £40 for a local ATM. When the alignment process started my car was revved again. To avoid confrontation I said nothing bit was very upset. The alignment was completed and was told the front alignment was fine but the rear was off slightly. I was then told to fix the rear would be an "additional charge". Having lost total faith in the service at this stage I declined. I went back to the office. When my car was being reversed out, for the third time it was revved loudly and the car wheel spun in reverse. By this stage I just wanted to leave. I told the technician at the desk checking me out the the alignment was fine despite his original advice and he said he had saved me money, only by me not paying him directly had I saved money. Had I not questioned this I would have been robbed of £40. 2.5hrs later I left. I'm beyond disappointed and disgusted either the quality if work, abuse of my car and "cash in hand" tactics I have to endure. If this isn't the channel to make an official complaint, please can you point me to the direction of where this can be made? It's just not good enough and I'm so upset by the whole customer experience. I'm inclined to never use your firm again and tell all my colleagues and friends the same. I expect a chapter and verse reply to my emailed. Mr Degreg”

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Posted 2 years ago

Kwik-Fit is rated 3.0 based on 676 reviews