Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.02

3.0 Rating 690 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 690 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unprofessional staff are illiterate unable to write even postcode unable to help with simple repair after being informed they will not be able to repair I went to small garage and had repair done in 15 minutes”

Helpful Report

Posted 2 years ago

“They cancel Mot bookings and use the excuse the tester fell ill. In reality they are over booked and need to put work off. This has happened twice. Basic ball joint needed replacing they did not have the skillset to do this.”

Helpful Report

Posted 2 years ago

“Took my car to the kwikfit garage In Bridgend where the manager Paul Watkins took my car for a service whilst there I was advised that there were some issues that needed fixing asap and my Mot was due and I asked him if any cancellations could he squeeze me in as I didn’t want to pay for repairs if it failed Mot he was more than obliging . He phoned me the next morning said there was a cancellation and then phoned to explain what it had failed on and the cost of the repairs . I explained I was a single parent and could not afford to do the advisory’s only the necessary things to pass Mot he understood and I asked if I could have my car back the next day as I needed it for a journey I was making today and he phoned me last night to say the car would be ready this morning for collection 5* customer service and communication from Paul , Rob and his team at the Bridgend branch would highly recommend this garage just for the quality of the staff alone. Collected my car promptly this morning all ready to go thank you boys you all deserve a raise .”

Helpful Report

Posted 2 years ago

“Kwik fit is the worst garage mechanic ever will never know until you take your vehicle to one of them , I went last week for full service cost me £277 from 10am to 15pm and they said to me I have oil leak , the 4 break to be change very soon , rear tyre to be change , I said I will bring my vehicle in deferent day , so I took it deferent garage to investigate all what's wrong they none of this things to be change except the if I want as I travel every day to work , guess what didn't even charge for the check-up except the tyre, So Honestly I'm not even sure if kiwifit did full service or not , to take £277 If anyone do go to kwik fit stay next to your vehicle just in case or there all of good garages out there, and cheaper”

Helpful Report

Posted 2 years ago

“Quoted my wife £310 to replace two tyres.She went to a local garage who did it for£140.”

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Posted 2 years ago

“I’ve been using Kwik Fit Surbiton for many years for my MOT (10-year-old car) Reception is a welcoming area and always, in my experience, attended by someone very pleasant and efficient. The inspection bays are always busy and the same staff seem to have been working there for years, so something must be working well. Generally, they are very good at timekeeping and if they say come back in an hour then the work will have been done. Very happy with the service I receive and I shall continue to use them as is necessary to have my car service and MOT. Easy to book MOT online and they offer a discounted price”

Helpful Report

Posted 2 years ago

“Extremely unprofessional and verbally abusive. Kwikfit Leamington Spa. Have to report them.”

Helpful Report

Posted 2 years ago

“The guys at Lexington Spa depot, Gordon,Adam,Dan and Aaron were extremely helpful to myself and my wife putting themselves out to get us back on the road after a traumatic day of getting a puncture on the road especially as we had to get to Southampton the day after for a flight to Jersey. We can’t thank them all enough for doing a great job and helping us out in the situation. Thanks Guys”

Helpful Report

Posted 2 years ago

“took car in for a tyre puncture, cost £27.00 on inspection of said tyre, the nail i could see was in the tread , no where near the rim,, kwik fit mechanic said needs a new tyre , cost £130 took it to another tyre garage £10, fixed puncture. happy man. what is kwik fit policy don’t fix puncture when we can flog a new tyre instead”

Helpful Report

Posted 2 years ago

“Recently took a punctured tyre into Kwikfit Deal, the repaired it and charged me £30...After a day the tyre lost pressure, i took it back to be repaired properly! It was a small nail in the tread. They rang me and said the repair had been badly done and i would need a new tyre saying they would discount it as it was their fault. offered £30 off £211 tyre..Obviously this wasn't a discount as they were only refunding the poor repair..The tyre was then 179 I checked on two local garages and the price was £164....Never again!”

Helpful Report

Posted 2 years ago

“Darren the manager and his team went above and beyond to fit a new tyre on my car whilst I was visiting the area to attend a funeral. Thank you so much for your help.”

Helpful Report

Posted 2 years ago

“Went into Kwik-Fit today(Wednesday) and the earliest they could check my tyres and exhaust was the following Monday.....what amazing service....!!!!!!!! Will not go there again”

Helpful Report

Posted 2 years ago

“Sydenham kwik-fit I had an awful experience here today, I’ll just add I am a woman! I went in and explained that I needed 2 front tires fitted to my car as that’s what my mot requirements were. I dropped the car off and explained everything to the man behind the desk! They phoned me 30 minutes after leaving my car and they insisted I needed 3 tires done! Went back to show them my mot certificate saying I need 2 tires as soon a I walked in they were very persistent and arrogant by insisting I needed 3 done! (them being men don’t bother me it’s the attitude and intimidation) 2 other men then approached me and insisted yet again I needed 3 tires and they are changing me for it! My experience was very intimating by 3 men telling me I needed 3 tires not 2! I think of your a woman avoid this place at all cost because they think we don’t know what we’re talking about! They just want the sales and the commission”

Helpful Report

Posted 2 years ago

“Today's visit to KWIK-FIT at Roseburn Edinburgh was first class. Super-efficient, polite and very helpful. I needed 2 new Pirelli tyres for my Jag ----and was pushed for time. A speedy service from JORDAN and FRASER--a big thanks. I always get my tyres there and that wont change. B.Reeves.”

Helpful Report

Posted 2 years ago

“I left my car (2011) to do MOT but received a call that didnt pass (usually dont pass) :) and cost of repairing will be £720 (changing all break pads and disks). I replied I do it myself. When collecting Ive asked if I only change the pads will it pass , they said no I need to change pads and disks. My mechanic charged me £180 for pads and front disks all BOSCH (back disks are in good condition) + 120 labour. I had 10 days to repair for free retest. Unfortunately I had to pay extra because of blah, blah. Cost of blah, blah is unpredictable. After all Ive saved £440 This is Bushey Kwikfit”

Helpful Report

Posted 2 years ago

“During the last seven days, while driving a brand new Fiesta car collected 6 weeks ago, there have been two occasions when I have needed to turn to KwikFit in Malmesbury to replace, firstly, the near side front tyre followed 6 days later by its offside partner because both had suffered “pothole blowouts”. I cannot praise Sean and the KwikFit team enough, they pulled out all the stops, diagnosed the problems, swiftly acquired replacement tyres and had me back on the road in next to know time. Sean is courteous, friendly and efficient and manages a team that follow his lead. I would not hesitate to recommend KwikFit Malmesbury to all motorists in trouble!”

Helpful Report

Posted 2 years ago

“***AVOID AT ALL COSTS *** Wembly branch Had rear brakes and discs changed , unusual noises since then while driving , went back after a week and told me the new brakes were rusty and they cleaned it ! Another week noises got louder so went back and they said it’s a 50% change they can fix that and refused to check the car again. Manager was on a holiday so couldn’t speak to anyone else. Very unprofessional team , lack basics of human communication, lack basic knowledge and common sense . They drove my car for 30 mins on the second visit without my consent and changed my car settings. I thought it’s a respectful business but it’s far from that. My advice to avoid and either go to a specialist garage or just your main dealership.”

Helpful Report

Posted 2 years ago

“Just want to say what a fantastic level of service we received from the 2 guys at blackpool dickson Road on sun we had a puncture on the sea front . Went there service and manners were impressive many thanks lads”

Helpful Report

Posted 2 years ago

“Barnes Hill service was first class”

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Posted 2 years ago

“Kwikfit Salford were amazing especially Shakil. Helpful, friendly, efficient, quick and the work came with a guarantee. My brakes needed repairs and I booked in on Sunday night for the next day which was Bank Holiday Monday and was all done and dusted by 11 am. Well done .”

Helpful Report

Posted 2 years ago

Kwik-Fit is rated 3.0 based on 690 reviews