Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.02

3.0 Rating 690 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 690 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to Kwik Fit Heanor Saturday for an oil change. Prepaid a day before. Arrived at 5min before booking time, 3h later they haven't looked at the car yet, 4h after arrival they gave the car back with more errors and warnigs than it came. Asked them to sort the "oil pressure low - stop safely" red warning they created in shop, they refused. I insisted and told them they fitted a part incorrectly and need to check. Service kid said "...but redlight is still on" tiller replied shouting his lungs out "I don't give a f... just send them away". I insisted still he refused to check their work. Next week I called KF in Lichfield where I was, told them the oil filter was the issue they refused to see me - "go back where you came from and sort it there, we're fully booked". Called Slowgit Heanor, told them the diagnosys, asked them to correct it he insisted it's not their and I need to do a service instead. Finally, I went to a 3rd party and determined Slowgit has fitted the oil filter incorrectly (forced it in, broke it/bent it so contact was imperfect). They knowingly endangered my and my kid's life because they could not be bothered to get another 10 pound oil filter they damaged during fitting. After 6 hours in shop for an oil change and a life threatening experience I got the money back, no apology.”

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Posted 3 years ago

“Booked and played for new tyre to be fitted at home after staying in for 3 hours got phone call to say they would not be there but booked me in at Musgrove way on Sunday at 12.00 not happy but went on Sunday. Got there at 12.00 to find out they had not booked me in also the tyre I had played for was not there if it was not for the staff at cosgrove way would not have got a tyre fitted but only tyre they had was twice the price they did give me a discount but will need another tyre next month if I get same one will cost more what a rip off and informed home fitting do this all the time. Called up and made a complaint over a week ago still no reply told they would contact me even had to ask for my £5 home fitting fee back total rubbish service from home fitting they are called kwik fit you have got to get your tyres and someone to fit them to be kwik ?”

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Posted 3 years ago

“The Manager and staff at Kwik Fit Coatbridge provided me with an excellent standard of customer service. Nothing was too much trouble, despite their obvious hectic workload. Wouldn’t hesitate to use them again”

Helpful Report

Posted 3 years ago

“We booked an MOT for 10 days before expiry. The day before, Kwikfit phoned to say they had to cancel. The next available date was 2 days after expiry of the MOT. We couldn't find another convenient MOT station and so confirmed the new booking with Kwikfit with the understanding that we would not be able to use the vehicle for two days because the MOT was expired. The evening before the date of the second booking, we again received a phone call from Kwikfit cancelling the booking. The next availability was then another 8 days away!!! TOTALLY UNACCEPTABLE”

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Posted 3 years ago

“Wow - I don't often leave reviews but for the service I've received today I felt I had to! Following a puncture I discovered I had lost my wheel locking nut key. I took it to Kuik Fit in Otley and explained the situation to the manager (Mr. Taiylor Marr) who was polite, professional, respectful and very competent. I left the vehicle and within a relatively short period of time he phoned to tell me the car was ready. I was so impressed that what to me seemed a major problem had been resolved so quickly - and on a Sunday! But the most impressive aspect of this experience was the attitude and demeanour of Mr. Marr - he is a credit to your organisation!! Thank you.”

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Posted 3 years ago

“Second time with very good service from Chris or a Christopher in the Staines garage. Always helpful and happy to answer all my questions. Also gave a detailed brief about what was done on the service today.”

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Posted 3 years ago

“Finding non-existent faults - trying to up sell. I took my car in to the Bristol Kwik Fit (in Bedminster) to have the two front tyres replaced. When I came to collect the car they said they had found an issue with the front coil spring, "part of it was missing" and that if you looked closely at the car you could see it was lopsided (I couldn't). Bizarrely they said it was still okay to drive but recommended I booked in with them soon to get it replaced. They quoted me £270 and gave me a print out of the quote, so I have a record of the work they were claiming needed doing and charging for. When I got home I looked up broken coil springs and advice online was if there is any issue you should NOT drive the car and get it replaced immediately. I took it to my local garage, they had a look and said the front coil spring is fine, there is no break and the car isn't lopsided at all. Completely fraudulent attempt to get unnecessary work done. I will avoid Kwik Fit like the plague now. I have reported in to the Head Office but not received anything back.”

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Posted 3 years ago

“Called in the morning. Seen straight away. All done within an hour. Super happy”

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Posted 3 years ago

“Just wanted to say what a lovely helpful staff memberJason is at the Weston super mare centre , I urgently needed my tyre done and went to every one in Bristol , all unhelpful , some even rude ! And as motability customer who partner with KF it’s even more disappointing. But J at Weston was great , got me squeezed in within a hr and didn’t make a fuss ! Won’t go anywhere else now ! Thank you x”

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Posted 3 years ago

“Very reliable costumer service for MOT”

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Posted 3 years ago

“The manager at Newbury is rude/unhelpful and really dosent care if they get the business or not! Different story at Andover branch, helpful and polite. I won't ever use newbury again! Their loss on about £400 worth of tires.”

Helpful Report

Posted 3 years ago

“Non show and no refund Really disappointing. We’ve used them twice for their home tyre services. Both times they’ve let us down. The first being that they didn’t have the tyre we ordered promised a refund and never gave it. The most recent being where we confirmed an appointment, had text messages in the morning as confirmation, took a half day off and they never showed. We called and the team simply said they ran out of time, understandable if there had been some form of communication to let us know. We’ve asked for a refund now. I’d us anyone else for their services.”

Helpful Report

Posted 3 years ago

“I VISITED THE EAST KILBRIDE BRANCH ON SUNDAY 28TH AUGUST AND GOT QUICK AND FRIENDLY SERVICE WITH A SMILE WITH VERY COMPETITIVE PRICING”

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Posted 3 years ago

“Had a nail in my tire so booked it into Kwik-fit Caterham where they plugged it. Haven’t had one before but the chap explained how it worked and why it looked raised. Really helpful guys and great service. They get a lot of bad reviews but we’ve always found them very helpful.”

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Posted 3 years ago

“Kwik Fit - Life-threatening Brake Pads!!! A year ago I went to Kwik Fit to change the brake pads and front tires. They told me that if I pay approximately 3 times more, they will put brake pads on the car but guaranteed for life. I liked what they said and I accepted. A year later, the brake pad sensor tells me that they need to be changed. Surprised, I went to a branch, they told me that I had to go to the one who did the work.....I traveled 30 miles, I arrived and explained to them, they told me that the miraculous brake pads can still consume and they don't put new ones if the discs are not within legal parameters. Hmmm, it seemed strange to me and I asked them to show me this rule, they didn't have it available, I said ok, let's measure the discs, they said they didn't have time and to come back. A week later I showed up 15 minutes before the opening to measure the discs. According to their measurements, they told me that they are at the minimum and that they cannot change my guaranteed life time brake pads. I explain to them that by law, if the discs are at their minimum, they must not be changed and if they refuse to change these very expensive brake pads, they are putting my life and that of my family in danger. I asked them once more about this rule, this time they had a printed sheet that somehow included this aspect. I told him that that sheet is not manufactured or shop rule and isn't signed by anyone, so it is worthless and the law does not oblige me to change the discs if they are at the minimum, it just advises me, which means that I can still do a relatively large number of miles. Without brake pads, I consider my life and that of my family to be in danger. For these reasons, please avoid this service group. Kwik - Fit shame on you.”

Helpful Report

Posted 3 years ago

“Booked a MOT at Nailsea branch and after a 30min wait they refused to test the car due to a faulty boot latch??? What they should have done is do the test they had been paid for and fail it on the fault, I then had to waste more time calling head office for the refund, the Nailsea manager was unhelpful and condescending, this is the second poor experience at this branch and it will be the last.”

Helpful Report

Posted 3 years ago

“I had an appointment booked in this Saturday morning but called in to Kwik Fit West Road, Newcastle upon Tyne on Wednesday night to try and change my appointment. It was very near to closing time and Harry and Ryan managed to squeeze me in to fit two new tyres on my car, I couldn't believe my luck. They worked so hard, were both so professional, an absolute asset to the team. Thank you so much from one extremely grateful and happy customer.”

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Posted 3 years ago

“Great service. Booked in for MOT, job completed efficiently.”

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Posted 3 years ago

“12 pm appointment but I left at after 14:00 because wrong part delivered and took ages to rectify. Excuse after excuse until I got bored”

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Posted 3 years ago

“DON'T BOTHER... Had two front tyres replaced , on driving home I noticed that the tyre pressures are 35 & 38psi. One must be wrong! or both!. When I returned home contacted Kwik fit and asked what the correct tyre pressures are "they're on the A post" the manager replied, so why can't your stupid lazy fitter have had a look. "Bring the car back and we will adjust the tyres" So you want me to spend the day driving to and from Kwik fit? Sometimes the tyres read higher and need to be driven for a while 🤔😂😂. I'm trying hard not to think what may happen should this fitter work on a car that safety critical”

Kwik-Fit 1 star review on 24th August 2022

Helpful Report

Posted 3 years ago

Kwik-Fit is rated 3.0 based on 690 reviews