Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.01

3.0 Rating 700 Reviews

50 %

of reviewers recommend Kwik-Fit

Company Reviews

Questions

Metrics

3.0

Based on 700 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Write Your review

Tell us how Kwik-Fit made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Heart Is Bleeding!!! I searched around found the cheapest MOT £30 with Kwik Fit, at the end I spent just under £1000!!! Their service was no problems, but I spent too much, I am broke ! I have tried to book for a cheapest MOT of £30 then I found Qwik Fit, then they suggested on the website said doing MOT and a Full Service would safe money, and then I went for MOT and Full Service. My car is MINI Cooper 2017 which is quick new with a very lower mileage when my late husband bought it two years ago. After I took the car in, they call me said my brake had serious problems, and my car has a lot of other problems too, brake must be changed, otherwise will be so danger for my safety, I agreed it was danger for me. At last,costed me just under £1000.00! And they were very kind to give me £14 discount back. I have checked on google, the parts for the car they changed for me are quick cheap online, does any one can tell me whether mini cooper has special part much more expensive than others showed online? And my car is quite new, and it has never had any badly collision. We bought from a BMW mini cooper proper dealer garage in Yovil. I am unemployed, can't find a job, jobs everywhere i saw, no one wanted to give me a job. I am ill since my husband die and waiting for a surgery, I worked so hard for selling my husband's old things for my daily living, in 3 and 4 months I made nearly £1000, which needs to deduct the patrol costs, the postage, wrapping materials, I don't know how much left. I've never bought a burger, a cup of tea from the Carboots sell, always brought some my own food or starving waiting to be back home cook for myself. We have a house for sale but haven't got a penny from it, even when i get it, I will share the founds with step daughter and sons. But I have to spend my own saving for a four bedroom house which I only need a room, or even a bed. The thing is: did this car really need to change everything and spent that such a large lump of bills? Maybe people think why I drive a good car. Because my husband had carcer, needed me to take him very far away for his chemotherapys, that was why he bought a very reliable car, with the lowest mileage on the market at that time incase the car had problems, disrupted me to take him to hospital immediately for his bleeding as well. So my car I can see is quite reliable. I will attach my bill here, hope some kind of people could help me check whether they overcharged me for the units.”

Kwik-Fit 1 star review on 14th July 2022

Helpful Report

Posted 3 years ago

“saturday morning my brakes failed. I booked the car in that morning and pads and discs all done by midday. Quick and efficiant and great customer service. thouroughly reccomend Kwikfit on newton road Torquay. Have been there quite often in the past and always happy with the work, well done guys.”

Helpful Report

Posted 3 years ago

“2 tyres ordered yesterday to fit today. Went today, 1 tyre changed, said he couldn't get the locking but off 2nd wheel. I actually watched him use his power drill to try to remove locking nut. The key was totally stripped and now useless. He blamed whoever's tightened the nuts on the last change had done them to tight. I have had my car 6 years and never a problem with locking nuts. Needless to say I went elsewhere for 2nd tyre. I ordered mid range tyre and was given , according to 2nd tyre firm, a budget tyre. £90. Fitting was £17. I thought fitting was included when you bought a tyre. Never again. Will make a point of seeing manager.”

Helpful Report

Posted 3 years ago

“The guys at Newton Aycliffe Kwik-Fit were amazing. I had a tyre replaced and nothing was too much for them. They were super quick and super friendly. Questions I had were answered with an honest response. Well recommended. Thanks lads.”

Helpful Report

Posted 3 years ago

“Largs branch were supposed to align my wheels, however they tried not to give me the print out of the before and after results which they are supposed to provide. I had to push hard to get the prints, however they were not properly filled in and had someone else’s registration number on my print. I assume the job was never done and I was fobbed off with someone else’s results. Customer service just keeps asking for online forms to be filled in but never replies, complete waste of time and money. Go to your local garage, these guys are con merchants. Next stop for me is trading standards !”

Helpful Report

Posted 3 years ago

“Quickfit, went there for tracking after fitting new steering rack, he twisted the rubber gator's up and the steering wheel was still of. Rubbish job, and quite frankly a total bunch of cowboy's, quickshit would be a better name.”

Helpful Report

Posted 3 years ago

“Kwik-For Shirley Southampton first class service, even when they were really busy.”

Helpful Report

Posted 3 years ago

“Kwik fit Telford DON'T GO THERE. I was there for a wheel alignment on first day they turn my of second day again the guy it wasn't there 3rd time I managed to go on ramp. For a wheel alignment the guy use a bar ????? After he call me to show that my mechanic forgot a screw loose and he can't touch it and I have to go back to him and after to come back to Kwik fit. I went to my mechanic and he tell my that he didn't have nothing to do with that screw. So they do it on purpose putting danger my life and my 2 years old dother just because they don't want to do it.”

Kwik-Fit 1 star review on 16th June 2022

Helpful Report

Posted 3 years ago

“I visited Kwik-fit in Cleveleys near Blackpool as I had a puncture and was told to come back another day , on my second visit I waited 2 hrs to have this puncture repaired The office staff would walk past you never making eye contact not giving time to request how much longer you would have to wait , eventually the work was completed I paid their invoice and was told I would receive an email receipt , which I have never received to this day, Last week I returned to this outlet to have a puncture Repaired and was told they haven’t time to repair it , as in most cars these days I don’t have a spare wheel, they didn’t care if I was stranded staff friendliness and helpfulness is a 0 only interested in selling tyres , I would never set foot in any of their outlets again @ #crapcompany”

Helpful Report

Posted 3 years ago

“Recently had an emergency with my tyre on a Sunday afternoon. Went into Bromley Branch and they were amazing. They were extremely courteous and extremely helpful. Thank you to the Manager who come to my aid and helped me out.”

Helpful Report

Posted 3 years ago

“Rubbish customer service, really unhelpful, refused to stamp service log after doing service work that was completely in line with service schedule, then I discovered they had put my unidirectional wheels on backwards. Totally incompetent, would never, ever use them again.”

Helpful Report

Posted 3 years ago

“Having had problems with the tyres on a Ford Focus, losing pressure over three to four days on three of the the tyres, I decided to see if Kwik-fit could sort it out. I hoped it wasn't punctures as that would be expensive. Initially I went to the Earley branch who identified it was the valves but hadn't got replacements available. They were very quick and friendly and suggested I try the Reading branch who would have the relevant valves. I phoned the Reading branch who said they were fully booked but to come along and they would see what they could do. Within 6 minutes of arriving at Reading, The car was examined to confirm that the valves were at fault. and immediately they got to work to fix the problems on all 4 tyres. Within 30 minutes new valves were fitted and tested. They were brilliant, friendly and I couldn't be more pleased with their performance. Hugely recommended. Well done Kwik-fit.”

Helpful Report

Posted 3 years ago

“Kwik Fit in Borehamwood were fantastic today - I had a slow puncture and they dealt with it swiftly and professionally. Everyone on the team was so helpful and friendly and made sure everything was perfect for me.”

Helpful Report

Posted 3 years ago

“I'm not one to usually post a review but I'm disgusted by the lack of customer service at kwik fit, avoid at all cost!! Booked a mobile tyre fitter and paid up front. Fitter was a no show, there was no contact to advise they weren't coming after we waited all day (8.30am to 8.30pm time frame). We were unable to contact due to out of hours, spent a long time on hold this morning trying to get a refund but we were unable to get through to an agent. I finally got a call around midday saying they would move things around to get us in at 2pm, like they were doing us a favour. By then it was too late and we had found a great company who assisted us. As we here on holiday from Australia this has delayed our travel plans and caused major stress. Please don't waste your time and energy with this company!!”

Helpful Report

Posted 3 years ago

“Took my car for MOT. Had filled the tank up to the hilt. On collecting the car noticed the fuel gauge was shy of full. Took it back to the petrol station and topped it up just shy of £10. I complained to the Kingston Road branch and was informed that the car is run for 45 minutes on the ramp. That could be the reason for short of fuel. Next time i shall do my MOT elsewhere.”

Helpful Report

Posted 3 years ago

“Myself and my family have always purchased our tyres from QuickFit until today. I had a puncture and they told me quite rudely that they couldn't help me until Friday in two days time. I told them that wasn't good customer service seeing that my family and myself have always purchased our tyres and other services from them and we won't be using them anymore. I didn't tell them that I worked for the UK's largest employer the NHS and that we employ 3,500 staff locally. They watched me pump my tyre up and drive away not knowing if I would get to another tyre company. Staff need some customer care training they could have said we are really sorry we are unable to help you today because of? To be told quite rudely we can't do it until at least Friday really wasnt good enough. I did manage to get to another tyre company and they were able to supply me with a new tyre as the puncture was to close to the tyre wall. So goodbye KwickFit I shall make sure all my friends, family and staff are aware how I was treated today. I will add that this wasn't the first time that I had needed a puncture repair and they couldn't help me last time, I wrongky believed that that was due to lockduwn and not having many staff available but surely they should help NHS staff. I have given one star as it wouldn't let me leave less or minus”

Helpful Report

Posted 3 years ago

“I have to say the service I got from Andrew at Whitehaven this morning was excellent.”

Helpful Report

Posted 3 years ago

“Was seen really quickly at the Fishponds Kwik Fit. Problem resolved within the hour. Nice friendly team, will definitely recommend.”

Helpful Report

Posted 3 years ago

“Had re charge of air con done on my Saab Aero at Accrington branch today Process was efficiently handled by manager”

Helpful Report

Posted 3 years ago

“Really pleased with the service of danny called to consett and he done it straight away for me great service”

Helpful Report

Posted 3 years ago

Kwik-Fit is rated 3.0 based on 700 reviews