Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.02

3.0 Rating 690 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 690 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

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“Booked an MOT online and called them back just before the date of the appointment to confirm my appointment as I hadn't received any confirmation email and they said that the appointment hasn't been booked because the payment didn't go through. Confirmed with the bank that the payment had gone through and had to dispute the card payment online because the head office couldn't see my payment. I will get my money back in 4months from the bank because they couldn't see my payment. I had booked MOT and car service, so was a good amount of money that I had to claim for a service that they said I hadn't paid but it was actually paid. Booked new appointment on line and paid again for it, got my confirmation email and everything seemed ok. But got a phone call few days later to tell me that they will not have an MOT tester on that day and have to book it another day. Rebooked it a couple of days later with my MOT having expired on that new given date because of their delays and cancellations. Got a second call , 2-3 days due to my appointment and they told me that the appointment (the initial) I had booked cannot be done as they will not have an MOT tester on that day and they don't know when will have one again. Told them that I already had a phone call for that reason and I have rebooked my MOT but they said nothing has been booked in their schedule and that they will not have an MOT tester on that day and from that day onwards is unsure when they will have again an MOT tester. And they offered only one specific date that wasn't possible for me to do. Hang up the phone on them as didn't trust them anymore and went over there to have proof of what their saying or what is happening as hadn't had any cancellation email or any proof that wasn't my fault that my MOT had expired and I was actually trying repeatedly to book my MOT, but was totally their fault. I asked a proof by a letter saying that they had to move my appointment for another day IF they will get an MOT tester. They gave me the letter. They told me that they will call me later on that day as might be possible to do the appointment for the following Monday or not as they might find MOT tester but is not warranted. In the meantime I asked for a refund as I wasn't sure if I will have my MOT done there any more. They said yes but got the refund email confirmation when I finally cancelled my MOT later on that day. Got a phone call later on the day and got confirmation that they did find an MOT tester and can do my MOT the following Monday. Only for that day and no other day though. Informed them that I have booked my MOT to another garage and would like to proceed with my refund. These are the facts. Personally I don't want to spend my time and money this way anymore if this is their way of doing things.”

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Posted 3 years ago

“Kwikfit - Charles st, LEICESTER - Worst experience ever Worst experience ever. You get better service from those tyre places next to a car wash!!! The reception is probably the dirtiest I've ever seen in a place! So many dead flies and insects all along the window cil, so many spider webs every where. I had to wait in this kind of reception area!! WILL NEVER USE AGAIN. Had a puncture on monday night. Called kwickfit to see if I can get mobile unit out they said earliest would be friday! If I take it into a centre, charles st, earliest is Wednesday if its booked in. If I just took it in without an appointment I would have to wait around and see if and when they can fit me in. So I chose the booked in option. Appointment booked for 11.30 for a tyre replacement / repair. Got there and the branch manager said leave me your keys and it will be done in an hour !!! What was the point for an appointment if I had to wait around ? I would have been better of just taking it into them on tuesday - I still would have been waiting around. An hour is up and he comes to me and says: compressor machine has stopped working, I cant fill air into the tyre! His staff (the only staff member that was there with him) has to take my tyre to abbey lane kwick fit to put air and ballance the wheel. 45 mins later = 1:15pm, the branch manager sitting at the desk just shouts! your good to go! My keys were just left on the other side of the desk, and I just happen to see them! No apology, no explanation as to what work has been done, wether it was a tyre replacement or if it was a repair. No thank you, No paper work, ABSOLUTELY NOTHING. As I about to walk out of reception his colleague says if the tyre pressure light is still on give me a shout I'll sort it. I start my car reverse it and the light is still on, so I call him over and tell him the lights still on, He replies = well how far have you driven! I was confused and asked what do you mean, I just reversed the car. He then replies = did Mercedes not teach you how to use your car! I said no and he replied saying well you need to speak to Mercedes service team to show you things! He re-set the tyre pressure light, while he was being rude and sarcastic to me. I asked for his name and his boss name since it was only 2 of them, and he gave me the names and abruptly said why have you got a problem? I replied yes, the customer service is absolutley shocking and the experience is horrific, that's why. He then replies- I took your tyre in my own vehicle to abbey lane to get it sorted I dont know what's anymore customer experience than that!!! WOW!! I just like to point out a few extra bits: 1) kwick-fit or the staff including the manager you are not doing me any favours. 2) If you work on a car then it is your responsibility to re-set the menu / options. I.e if you take your car in for a service its the garage that would re-set the service menu!! 3) You need to be put in a training room and be taught how to provide the basic level of customer service and manners. 4) To be taught the bare minimum level of cleanliness / Hygiene (Dead flies, spider webs every where. I called the kwick fit customer service line and complaint about the lack of customer service and the experience I recieved - apprently i should recieve a phone call within 5 working days from the area manager after his / hers investigation!!. What good is a phone call going to be for me ?? I have also notified and complained to the car fleet dealership who advised me to use kwick-fit in the event of a flat tyre, so that they also are aware of the shocking customer service kwick fit provide to their customers”

Kwik-Fit 1 star review on 16th February 2022

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Posted 3 years ago

“Amersham Kwik fit were amazing, straight on the ramp, problem resolved instantly, Thanks”

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Posted 3 years ago

“As always, excellent service, reasonable waiting time, Manager always helpful and friendly, and a good job always done”

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Posted 3 years ago

“Fulham kwik fit has a wonderful service and very professional”

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Posted 3 years ago

“Joe at Basildon has great customer service He talked me through what had been done etc no fuss no worries and it was a very professional experience More managers like this please”

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Posted 3 years ago

“Second time disappointed with Kwik Fit. Last year after a full car serviced, the oil leaked off the car and nearly damage the my car engine. Today absolutely disgusting low standard quality and customer service again! After MOT which cost me a fortune -£750 (absolute scummers),I had to go back three time and asked them to sort technical issues as a result of incompetency and cut a corners work. £89 per pegeot 308 disk!!! The most expensive I could find on-line costs £45. Kwik Fit - Never again.👎👎👎”

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Posted 3 years ago

“Broke down in Dorchester lucky the mobile van was just around the corner to where I broke down. Kevin was helpful and a life saver”

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Posted 3 years ago

“I was delighted with the efficiency and friendliness of the team at the Whetstone Kwik-Fit and I hope this reflects the quality throughout the firm. Paddy Lyons.”

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Posted 3 years ago

“I recently needed a new tire for my car - staff for the job done quickly - great service!”

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Posted 3 years ago

“Had a quote for two track control ends. Including labor. £220. I bought a set for £13. Labor would be about £40. Two rear shocks £130 each including labor. I can buy two for £30. Labor £40. He said plus four tyres which would cost a total of £700/50. What a SCAM. IM GOING TO REPORT TO TRADING STANDARDS.”

Helpful Report

Posted 3 years ago

“booked a car in for a tyre repair at home for Friday through the mobility scheme. they have email the wife today thursday to say they cant now do it till Tuesday leaving her stuck at home kwik fit definitely aren't quick and definitely don't care about someone with a disability.”

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Posted 3 years ago

“Kwik fit Dorking branch broke my bonnet release then just handed me my car back without telling me or fixing the damage they caused, i realised what they done on filling up for fuel as i went straight to the garage then tried to check my oil i found that i couldn't open my bonnet, they had the car for 3 days in total fitted new brakes then MOT'd the car except no they failed their own work front brake hose leak which they didn't notice ! Put it on the fail cert, just unbelievable really, on top of that when i return to ask them about why the bonnet now doesn't work the manager was rude and totally couldn't care less, just hopeless i wish i had read feedback first, i certainly wouldn't ask them to fix a toaster let alone a car, rubbish !”

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Posted 3 years ago

“When I wrang Costomers Services, two separate Numbers, with out saying why, or what, just hung up, is this what they call Customer Service, I will never use them again the Guy's at the tyre centre were brilliant just Head Office had no respect, hanging up it just made me fuming.”

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Posted 3 years ago

“Very good service no waiting straight in and the car was done.”

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Posted 3 years ago

“Went to Kwakiutl-fit for service which was ok they then told me I needed brake pad which would cost £130.00 so I booked it in but when I went to pay they has put discs on without telling me and charged me £272.00 which came as a shock as my car had only done 20000 miles and on the dealer web site stated they should only need changing around 40000 I have spoken to other people and they have also had similar experiences so just be wary maybe get another quote from another garage before you commit I will not go there again!”

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Posted 3 years ago

“Went in for wheel balancing and aligment. Tech says "Pa" your chambers needs to be set. I say all good as we prepping for our holiday and will be towing a luggage trailer. My bill jumped from R300 to R800. When I'm about to leave and ask for the print out of the alignment job and guess what the printout showed that the chambers were fine and didn't need adjustment. After a back and out with them the didnr charge me for the fitious job. Kwik Fit Mitchells Plain.....mense be careful!!!!”

Kwik-Fit 1 star review on 23rd December 2021

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Posted 3 years ago

“I visited llandduno for a day out when we arrived there we had a problem with the car we looked underneath and saw that the bracket that holds the shock in to place had lost the nuts and was hanging off so we took a chance and called in to kwik-fit bear in mind they do tyres batteries ect I ask if the could help and get us back on the road to head home all we need is 4 nuts which they didn't have the right size so to my amazement the area manager stuart took me to halfords to no joy they didn't have the size so we went another garage still no joy 3 garages later to llandduno garage which was the last place we could try we found the 4 nuts and didn't charge a penny so stuart drove us back in his own car and time and put the car on the ramp and fixed it him self with in 19 minutes the car was fixed and they never charged us a penny so as we were so grateful we donated £30 to there cancer charity these guys are top blokes so next time your in a spot of bother always give them a chance like we did we couldn't thank then enough llandduno kwik-fit well do lads 10 out of 10 from us 👍👍”

Kwik-Fit 5 star review on 22nd December 2021

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Posted 3 years ago

“Great MOT System in place. The car failed and it needed cv boot, Kwik fit do not do these fixes so I had 10 days to get work done and get free re-test. Work done, booked back in with Kirk fit for re-test 10am next day. Arrive next day , there is another customer in 10am slot they gave me. Shrug shoulders, they say what can they do? Give me my slot I booked in with them day before!!! So I get told to come back in 30 mins. Come back, still doing the 10am slot and I wait, and wait (until 11:30am). I’ve got a life and cannot just sit around waiting in hope. Very unprofessional at BULWELL branch (Joe). Before this I had nothing but praise but with this I feel they had already got my money and a re-test was not high on their list of agendas or priorities. While I waited 3 MOT were finished and paid for 😡”

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Posted 3 years ago

“A home visit was booked to replace two tyres on a mobility vehicle and the time frame was stated between 8am and 5.30pm. I am a carer for my three children and so cleared appointments and family had to stay at home all day. I waited in all day and no one had arrived by 5.30. Had to ring Kwik Fit and they told me that they had rebooted for two days time!!!! A phone call would have helped so that I could have replanted the whole day. NO COMMUNICATION”

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Posted 3 years ago

Kwik-Fit is rated 3.0 based on 690 reviews