“Kwik fit Dorking branch broke my bonnet release then just handed me my car back without telling me or fixing the damage they caused, i realised what they done on filling up for fuel as i went straight to the garage then tried to check my oil i found that i couldn't open my bonnet, they had the car for 3 days in total fitted new brakes then MOT'd the car except no they failed their own work front brake hose leak which they didn't notice ! Put it on the fail cert, just unbelievable really, on top of that when i return to ask them about why the bonnet now doesn't work the manager was rude and totally couldn't care less, just hopeless i wish i had read feedback first, i certainly wouldn't ask them to fix a toaster let alone a car, rubbish !”
“When I wrang Costomers Services, two separate Numbers, with out saying why, or what, just hung up, is this what they call Customer Service, I will never use them again the Guy's at the tyre centre were brilliant just Head Office had no respect, hanging up it just made me fuming.”
“Went to Kwakiutl-fit for service which was ok they then told me I needed brake pad which would cost £130.00 so I booked it in but when I went to pay they has put discs on without telling me and charged me £272.00 which came as a shock as my car had only done 20000 miles and on the dealer web site stated they should only need changing around 40000 I have spoken to other people and they have also had similar experiences so just be wary maybe get another quote from another garage before you commit I will not go there again!”
“Went in for wheel balancing and aligment. Tech says "Pa" your chambers needs to be set. I say all good as we prepping for our holiday and will be towing a luggage trailer. My bill jumped from R300 to R800. When I'm about to leave and ask for the print out of the alignment job and guess what the printout showed that the chambers were fine and didn't need adjustment.
After a back and out with them the didnr charge me for the fitious job. Kwik Fit Mitchells Plain.....mense be careful!!!!”
“I visited llandduno for a day out when we arrived there we had a problem with the car we looked underneath and saw that the bracket that holds the shock in to place had lost the nuts and was hanging off so we took a chance and called in to kwik-fit bear in mind they do tyres batteries ect I ask if the could help and get us back on the road to head home all we need is 4 nuts which they didn't have the right size so to my amazement the area manager stuart took me to halfords to no joy they didn't have the size so we went another garage still no joy 3 garages later to llandduno garage which was the last place we could try we found the 4 nuts and didn't charge a penny so stuart drove us back in his own car and time and put the car on the ramp and fixed it him self with in 19 minutes the car was fixed and they never charged us a penny so as we were so grateful we donated £30 to there cancer charity these guys are top blokes so next time your in a spot of bother always give them a chance like we did we couldn't thank then enough llandduno kwik-fit well do lads 10 out of 10 from us 👍👍”
“Great MOT System in place. The car failed and it needed cv boot, Kwik fit do not do these fixes so I had 10 days to get work done and get free re-test. Work done, booked back in with Kirk fit for re-test 10am next day. Arrive next day , there is another customer in 10am slot they gave me. Shrug shoulders, they say what can they do? Give me my slot I booked in with them day before!!! So I get told to come back in 30 mins. Come back, still doing the 10am slot and I wait, and wait (until 11:30am). I’ve got a life and cannot just sit around waiting in hope.
Very unprofessional at BULWELL branch (Joe).
Before this I had nothing but praise but with this I feel they had already got my money and a re-test was not high on their list of agendas or priorities. While I waited 3 MOT were finished and paid for 😡”
“A home visit was booked to replace two tyres on a mobility vehicle and the time frame was stated between 8am and 5.30pm. I am a carer for my three children and so cleared appointments and family had to stay at home all day.
I waited in all day and no one had arrived by 5.30. Had to ring Kwik Fit and they told me that they had rebooted for two days time!!!! A phone call would have helped so that I could have replanted the whole day.
NO COMMUNICATION”
“Booked a slot … came back as planned with my tyres ordered
I’ve been in the waiting room for 1 hour … after waiting in my car for 35 min prior to this
Still waiting”
“As with previous! Owing to the state of the rubbish in the roads now!!! Once again they have excelled.
Thank you to the team at South Ruislip on a Sunday morning.”
“Went In with Michelin tyres came out with low grade tyres that the sensors on the car don't even pick up. Last visit we were told by a worker that the nail in the tyre that was to be taken out was never removed which left us having low pressure in the car alot. He blamed a colleague that was not completing jobs properly.”
“Called to kwik fit brotton. They git ny car in very quick and ny car was fixed in 20 minutes. Great service and all the staff were very pleasant and helpfull. I woukd recommend them to anyone”
“MOT booked at the Otley branch. They took it straight in when I arrived at the time I'd chosen online when I did the booking. Around 45 mins later all done, with a a pass certificate. Thanks to Taylor and the team for a very efficient job with pleasant service.”
“I had a mobile fitting booked for 8.30am the next day. They emailed at 6.37pm that night to say they wouldn’t be coming. I had made several calls to them over 3 days to try and get it rebooked. They promised they would call and never did. Eventually I asked for a refund as they took the money immediately. It’s been 4 days and they have only just emailed to say they have issued a refund. BAD SERVICE”
“I had great service and attention I from Wayne at the Earley branch. He was helpful in every way, was always concerned to answer and satisfy a number of different questions I asked, and he gave me excellent confidence that I was in good hands.
An excellent experience!!”
“Matt was very polite and kept me informed throughout my time at Quick-fit in Bexhill-on-sea.
Nothing was a problem and I left within the time frame given, a very happy chap with 4 x new tyres!
Thank you Matt & Team”
“i would like to praise the Kwik-Fit team at the Borehamwood branch for the amazing service they have provided me over the years, the staff was very friendly and professional, special praise to Bhavesh Modasia the manager, for his quick support and courtesy.”
