Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.02

3.0 Rating 690 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 690 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

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“Kwik Fit - Alton. Replaced 2 front tyres quickly while I waited and friendly service. Well done.”

Helpful Report

Posted 4 years ago

“Kwik Fit Southsea. Had my daughters car booked in for a 3pm MoT today and went for a walk for an hour. We received a call on our landline which we didn’t pick up as clearly we were out walking. Got back to the centre to be told that the car had failed due to an engine management light being on. We have had the car a year and it has only done 39k miles and never had an issue with it at all. I asked what we could do and was told that they could put it on their diagnostic for a cost of £35. I said ok as clearly we needed to get the MoT done. Whilst waiting my daughter said are you sure it’s not the LIM Light which is the speed limiter? We are told no it was the EML engine management light. We asked him to show us so we walked to the car and he put the ignition on and my daughter switched off the LIM button and funny old thing the light went out. The guy then said on a BMW the light is an engine warning? This car is a Mazda 2 so what relevance that had? The MoT tester came over and looked into the car and the guy showed him exactly what we had told him and he proceeded to show him the button ‘labelled LIM on the steering wheel’. The tester acknowledged to his colleague that he had made a mistake, but hadn’t realised I was by now standing by them. We were told that we had to now wait for the tester to finish off another MOT. We duly waited for 45 minutes, after which the tester came out of the office and handed us a ‘pass’ certificate. I did ask that if over the phone we had said to go ahead with the diagnostic they would have probably said that they reset the fault code. There obviously wasn’t a fault at all although this now does show on the .gov.uk website that the vehicle had an MIL fault. So hence very happy that we first had to wait around for 45 minutes unnecessarily and also that the tester clearly didn’t know what LIM light means on a Mazda.”

Helpful Report

Posted 4 years ago

“Great service no issues with staff booking again for front tyres when needed”

Helpful Report

Posted 4 years ago

“Popped into local branch at Ruislip Manor after finding a screw in the tyre, the staff were very helpful and friendly and repaired the tyre within half an hour, will definitely be back.”

Helpful Report

Posted 4 years ago

“My daughter called in to Kwik fit on Westgate Road in Newcastle to have a a puncture repair or fit a new tyre. She had to get to North Shields to pick up her 3 Yr old son from nursery a journey of about 10 miles. The customer service agent refused to help stating a staff shortage of staff and basically chased her. She was a business client driving a vehicle which should not have been on the road. No help in any way shape or form and according to my daughter he had a disgusting attitude. I can now back that up after speaking to this particular branch on the phone. Totally unacceptable attitude and would never go near this branch again. Apology required as a minimum.”

Helpful Report

Posted 4 years ago

“Booked KwikFit mobile online to replace two tyres early this morning. Note that I could have used a local option, National tyres or Halfords who were also offering slots next day. In the booking process I was offered a choice of available slots. I chose and needed next day. Paid my £320 over and subsequently received my confirmation email - all good. No. Less than an hour later I received an email saying they couldn’t make the slot they’d committed to (the only reason why I went with KwikFit in the first place). The email stated they could fit two days after my confirmed slot at the earliest (but it wasn’t clear that they would actually be turning up). I called KwikFit. Took an hour to get through. They didn’t seem to think taking my money and confirming that it would take 5 days to refund it was an inconvenience and they couldn’t understand why waiting an extra three days for tyres was an inconvenience either. I was promised they would try and see if they could do something (offer me an improved appointment option) and I would receive a call within 30 minutes. 6.5 hours later no call (no missed call or email) I called AGAIN to chase. I assume they have finished for the day. So I don’t know what this company is intending to do with their failed commitment for my £320. I will have to find another £320 to get a competent business to help sort my tyre needs out while I wait for a refund. This is not the first time KwikFit have done this to me. I gave KwikFit the benefit of the doubt but never again.”

Helpful Report

Posted 4 years ago

“Didn’t show up for appointment and no one is answering the phone. Rubbish”

Helpful Report

Posted 4 years ago

“Thank you to the centre manager and your team great service abs very professional”

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Posted 4 years ago

“Kwik Fit Kendal. I would give minus figures if I could! Absolute CHAOS - cars everywhere - blocking the main road - no one really knew what was going on! Booked in for MOT (and a prior appointment to fix two necessary things I knew it needed). Was told they had no record of the booking! Because they didn't have time to sort the problem, MOT couldn't take place. Appointment was at 10.30 and I was only told at 2pm that nothing could be done! I don't live in Kendal. A wasted day! DO NOT be fooled by low prices. The stress of it won't be with it! Am still awaiting a refund which I'm sure I'll have to chase up!”

Helpful Report

Posted 4 years ago

“Nightmare company to deal with who have wasted my time, been unprofessional, unreliable and made continous problems for me instead of resolving them over the last 18 months. Do not use Kwik Fits services. I have been given 2 faulty batteries by them within 18 months. I have had to have 2 emergency call outs to restart my car. The very batteries they have fitted I was informed were incorrect and ill fitted and would not pass anMOT failure according to several external car mechanics. Centre Managers do not call you back. Customer Services do not call you back. Customer services assure you they have spoken with Centre Managers, yet when you arrive they tell you no such conversation has taken place. What a joke. I have had bad experiences in 2 centres in London and 1 in Oxford. There is a 15 minute average wait at every centre which always seems to be under staffed and without reception cover. Also Customer Services put you on hold for 15 minutes. This is not just one Centre it is an organisational incompetency and unprofessionalism. I will not be stepping foot in their doors ever again.”

Helpful Report

Posted 4 years ago

“Took my car for MOT and they failure the mot because the DPF was cat into 2 to be cleaned with dpf cleaner and jet wash , the DPF have a zigzag shape that is why it was split into 2 too be properly cleaned Job was perfectly done, DPF became just like new So what is the purpose of a DPF , it’s to catch smoke, so they could see what there was no smoke coming out of the exhaust that means that the DPF is there but they still failed the MOT And they take far too long to do a mot like 1 hours , they are too slow and useless , won’t recommend to anyone”

Helpful Report

Posted 4 years ago

“Very good service from the branch in north end portsmouth Prompt and efficient can’t fault the guys well done Will come back again 👍”

Helpful Report

Posted 4 years ago

“Kwik Fit Melton Mowbray carried out my major service and MOT last year. Hideously expensive and a long list of recommendations for work they wanted to carry out. Subsequently I was forced off the road by an HGV and caused damage to a wheel. Kwik Fit Melton said I would have to buy a new wheel and quoted nearly £500. I asked them if this really was the only option and met a stone wall of silence. So I made some enquiries and found a small, independent garage in Melton which was able to repair the wheel for £85! I received my Kwik Fit MOT reminder recently and instead went to a local garage who gave me a courtesy car, a major service and MOT and fitted two new tyres, advising me that though there were a couple of advisories I would not need further work till this time next year...and all for well under £500. Honest, helpful and well priced for what was done. I will avoid Kwik Fit in future...the Melton staff were not particularly friendly, don't always answer the phone and certainly want to rack up the bill as high as possible...perhaps they should remember that some women customers do actually understand how the internal combustion engine works, know roughly what needs doing and know absolutely when they are being taken for a financial ride! This centre needs a visit from managers and maybe some inhouse training. Post Covid, people are shopping around and Kwik Fit may well lose a significant number of customers. Shake your ideas up, Kwik Fit!”

Helpful Report

Posted 4 years ago

“Cammy & Ewan at the hospital bill garage went above & beyond sorting my car. Lovely lads, can’t thank them enough. Sue Jones”

Helpful Report

Posted 4 years ago

“Very bad they charge too much!! I serviced s same ting for 3.5k Wich dey told was 15k stupid people charge like helll!! And not worth please never ever go for this service very very very bad! Dey jst tll rear cam issue that dis !! Blooodydump people !!!”

Helpful Report

Posted 4 years ago

“I was at Kwikfit hendon today and had a fantastic experience. The team who looked after me were exceptionally good. Big thanks to Hassan, Musk and Keval.”

Helpful Report

Posted 4 years ago

“I am writing this review straight away after returning from the Redhill Kwik-Fit centre. I am not sure how 5 star reviews are given or am I the unlucky one but I'll write it anyways. Where do I start - Firstly I don't believe my vehicle was worked upon straightaway after drop-in as I was around the centre for a few hours and I don't think work was started until noon. I was told I'll be given a call on the repair cost but got a call at 16:15 (centre closes at 5 pm) that some of the spares were incorrectly delivered so could not fix the defects on the car. I am not sure I believe that as it can't be all spares were incorrectly delivered. On the servicing part I again not sure if oil and other things were indeed changed as I checked the oil stick and it's dark as coal. Secondly the checklist document states everything is OK when I know for sure that the suspension coil spring is broken. Looks like a tick box exercise has been undertaken. I had to explicitly ask for a print of the checklist wherein I know that it's a standard print to be provided with the receipt. The staff were not rude but I did not find them the friendliest of the lot but not the main concern. I took my car based on the reviews but completely disappointed and never again will step into a Kwik fit centre ever again. I am raising a formal complain with Kwik fit as I want to know if I was given the service for the amount I paid. I would not recommend this centre.”

Helpful Report

Posted 4 years ago

“Hastings Centre - never disappointed in the customer service and friendliness when we get there. My wife's an NHS nurse and when we collected her car after having a puncture repaired there was no charge. It's little things like that that make the world go round a tiny bit better. Thanks”

Helpful Report

Posted 4 years ago

“Just a quick note to say thank you to Andy and John on the Nottingham Mobile Tyre Van (728), really lovely guys. I'd booked a tyre change mobile service and the first thing they did was check the tyres and tell me that they didn't need a change at the minute, with 4mm left on all of them. I'd been wrongly informed by another garage. Totally appreciate the honesty of the guys - it would have been very easy to not let me know and change them anyhow. Will definitely be booking again when they are needed. Thank you.”

Helpful Report

Posted 4 years ago

“Turned up bang on time for a tyre fitting 30 mins slot to be told that they'd parked a van in the way of their hoist, so it would be at least 40 mins. Got a phone call after 25mins and returned, to be told they couldn't find the locking nut (usual place!) and it would be another 30 mins minimum. I didn't have another 30 mins, left and tried to contact customer services. Forget it - 40 mins and counting on hold. Kwik? Definitely not Quick. Go elsewhere.”

Helpful Report

Posted 4 years ago

Kwik-Fit is rated 3.0 based on 690 reviews